Job Title: Student Administration Officer
Department: Business Support
Salary: £25,299 - £26,812
Job Type: Permanent
The Role Student Administration Officer You will be responsible for administering the college’s student admission and enrolment processes for prospective and progressing students. You will provide comprehensive support as a member of the Student Administration team, acting as the critical link between the prospective students and other college departments. You will own the learner journey from application to enrolment, ensuring compliance with college policy and data accuracy for funding and compliance. A key focus of the Student Administration team is ensuring the student is enrolled on the right course, whilst providing best practice customer service to enhance the student experience.
To be successful you will have excellent administrative and communication skills, be IT literate and highly efficient and organised. You will have excellent attention to detail and quality will be embedded in all work you do.
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To screen applications from prospective students, creating and updating records whilst ensuring compliance with college policy and procedure.
- To support the College Enquiry team and provide information to both new and progressing students about study programmes across the full range of courses on offer at the college.
- To act as a critical link between internal and external parties, working closely with Admissions Co-ordinators and curriculum colleagues to provide support and information to applicants and other interested parties.
- To efficiently and effectively administer the admissions process. This includes processing applications, offering alternative courses when appropriate and making referrals to other college departments when necessary. This will also involve arranging interviews when appropriate, reviewing pre-enrolment information, sending offers and co-ordinating enrolment related administration.
- To maintain excellent student records both electronically and paper-based, ensuring information is accurate and up to date. This will involve processing change requests in electronic systems.
- To work closely with the college’s marketing team to support student recruitment activities such as open events and to help promote these to applicants and other interested parties.
- To develop an excellent knowledge of the college curriculum plan and course offerings.
- To enrol students using student record systems to data input, maintaining data accuracy whilst demonstrating compliance with funding regulations.
- To develop and maintain excellent knowledge of funding regulations in order to provide accurate advice and fee assessments to students.
- To provide support for data validation for ILR and audit purposes.
- Process enquiries from students for access to information, reference requests and general updates relating to student records.
- To consistently demonstrate excellent communication skills and a customer focused approach, with the highest level of customer service.
- Provide administrative support to the wider team and college as appropriate and required.
- To participate in professional development, training and appraisal processes.
Generic Duties:
- To contribute fully to the mission and values statement of the College Group ensuring its effective implementation in all aspects of College life.
- To take proactive responsibility for Health & Safety to ensure that a safe working environment and safe working practices are maintained at all times.
- To comply with the General Data Protection Regulations (GDPR).
- To support cross college activities as required, such as organising events or assisting with enrolment.
- To understand roles and responsibilities around safeguarding all learners and contribute to maintaining a safe learning environment.
Essential criteria:
- Experience of working in an administrative or customer support function.
- Excellent IT skills and ability to learn and adapt quickly to new technologies.
- High level of interpersonal skills with proven relevant experience of building strong working relationships (internally and externally)
- Excellent customer service with experience of working with customer diversity.
- Excellent communication and organisational skills.
- Ability to be resilient and flexible; able to respond quickly to changing priorities and manage own workload to meet deadlines without compromising on quality
- Experience of working with data and able to show a good understanding of GDPR.
- Ability to use own initiative and self-motivated.
- Understanding of the ILR and funding rules for further education.
- Experience of assessing student information and of providing high quality student services.
- Awareness of procedures relating to keeping children safe in schools; safeguarding; confidentiality; data protection and equality, diversity and inclusivity within an educational environment.
Desirable criteria:
- Experience of using education software packages.
- Fluent speaking in any of the mentioned languages: Arabic, Chinese, Farsi, Kurdish Sorani, Tigrinya, Spanish, French or Portuguese
Please Note
This role may close earlier than the advertised deadline if we receive sufficient applications. Early submission is strongly encouraged.
Why Join The City of Liverpool College?
As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.
Here are some of the benefits available to you:
Generous holiday allowance
Up to 30 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.
Pension Scheme
You'll be part of the Aviva pension scheme, with contributions of up to 10%.
Employee Benefits Platform
As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You’ll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You’ll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond.
Health and Wellbeing
As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you’re facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.
You'll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules
as well as daily wellbeing tips.
Medicash Scheme
Access to Medicash health plans – supporting you and your family with enhanced access to treatment, wellbeing services, and expert care whenever you need it. We also offer free flu vaccinations to help keep you feeling your best all year round.
Life Assurance
We offer life assurance to give you and your family added peace of mind — with a benefit of up to three times your annual salary payable in the event of death in service.
Travel
We offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel—without having to cover the full cost upfront. It’s all about making your commute more affordable and less stressful.
Flexible Working
We offer flexible working options depending on business need to support our employee's work-life balance.
Professional Development
We’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.
College Benefits
Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.
About The City of Liverpool College
The City of Liverpool College is a leading education provider for almost 12,000 students across the Liverpool City Region, from ages 16 and up.
Our passion for nurturing talent and personal approach to teaching makes sure all our students are fully equipped to realise their potential and be empowered to live out their career ambitions.
We believe in opportunity for all and offer access to both academic and vocational courses. From GCSE to degree level, our students achieve some of the highest exam results in the region.
As a recognised leader in skills and education, we are proud to have been named the Liverpool Chamber of Commerce 2024 Skills Provider of the Year, a testament to our deep-rooted commitment to delivering outstanding education that meets the needs of our students and the regional economy. We are also a proud member of the Chartered Institution for Further Education, reinforcing our position as a centre of excellence within the sector. Our recent Ofsted inspection rated us ‘Outstanding’ for Adult Provision and Personal Development, highlighting our dedication to providing life-changing education that empowers learners at every stage of their journey.
Our Mission
To provide high quality skills and education by delivering opportunities for growth to all people and businesses of the Liverpool City Region.
Our Goals
- Deliver world class skills in business
- Provide an outstanding learning and student experience
- Develop the talent for sustainable employment
Safeguarding Our Students
The City of Liverpool College is dedicated to safeguarding and promoting the welfare our learners, and all staff will require an Enhanced DBS check.
Ready to Take the Next Step in Your Career?
Join a dynamic team shaping the future of education in the Liverpool City Region. With over 600 dedicated staff, five campuses, hundreds of courses, and more than 10,000 students, we're proud to be a leader in learning and innovation. Ready to make an impact? Apply now and become part of our journey.
