Join Our Team as a Fundraising Coordinator!
Do you want to help make a real difference to people living with a life-limiting illness and those close to them?
Are you an organised and proactive administrator with excellent customer service skills and a passion for supporting charitable fundraising?
If so, we would love to hear from you.
Barnsley Hospice is seeking an enthusiastic and dedicated Fundraising Coordinator to join our Income Generation Team.
About the Role
As a Fundraising Coordinator, you will play a central role in ensuring the smooth and efficient running of the Fundraising Department. You will oversee fundraising administration processes, support donor care, maintain fundraising databases, and help deliver an excellent experience for our supporters.
This is a varied and rewarding role where you will work closely with fundraising colleagues, supporters, volunteers and other departments across the Hospice. You will also provide day-to-day leadership and support to Fundraising Administrators and office-based volunteers, helping to ensure high standards of service and efficiency are maintained.
Key Responsibilities
- Manage and maintain fundraising administration systems, records and processes to ensure accuracy and compliance.
- Maintain supporter records and process donations accurately using Donorflex and other fundraising platforms.
- Process Gift Aid claims and ensure donor information and consent preferences are kept up to date.
- Produce reports and statistics to support fundraising activities and monitor performance.
- Provide excellent customer service to supporters via telephone, email and face-to-face interactions.
- Support the planning and administration of fundraising campaigns and events.
- Supervise and support Fundraising Administrators and office-based volunteers.
- Manage incoming and outgoing fundraising correspondence and office administration.
- Identify opportunities to improve systems and processes, promoting efficiency and best practice across the team.
Contract Details
- Contract: Permanent
- Hours: Part Time – up to 22.5 hours per week
- Salary: £13.09p per hour
- Location: Barnsley Hospice, Gawber
About You
We are looking for someone who:
- Has at least two years' experience in an administrative role.
- Has experience of accurate data entry and working with databases or CRM systems.
- Has excellent organisational skills and attention to detail.
- Is confident producing reports and working with financial information accurately.
- Has excellent communication and customer service skills.
- Can manage competing priorities and work independently when required.
- Is a positive team player who enjoys supporting colleagues and volunteers.
- Has strong IT skills and a commitment to delivering work to a high standard.
Experience of Donorflex or other fundraising CRM systems, line management responsibilities, and supporting volunteers would be an advantage but is not essential.
Why Join Barnsley Hospice?
Barnsley Hospice is a charity providing specialist palliative and end-of-life care to hundreds of local people each year. Our focus is on helping people achieve the best possible quality of life while supporting those close to them throughout illness and bereavement.
By joining our team, you will help ensure that vital services continue to be available to people across our community while supporting fundraising activities that make this care possible.
We are committed to Equality, Diversity and Inclusion and warmly welcome applications from all sections of the community. We particularly encourage applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities, as we are committed to increasing representation across our workforce.
If you are looking for a role where your skills can make a genuine difference and where every day brings new opportunities to support an important cause, we would love to hear from you.
Pay: £13.09 per hour
Benefits:
Ability to commute/relocate:
- Barnsley S75 2RL: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have experience of working with a database or CRM system (for example, Donorflex or a similar system)?
- Do you have experience of accurate data entry and maintaining electronic records?
- Do you have experience of handling financial transactions, including cash, card payments, banking, or reconciliations?
- Do you have experience of providing customer service and responding to enquiries by telephone, email, or face to face?
- Are you able to work 22.5 hours per week, Monday to Friday, based at Barnsley Hospice?
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative: 2 years (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
