Motor vehicle service advisors Work, Jobs in Carcroft, Syk (with Salaries)

Warranty Advisor
Wandahome, Knottingley —Knottingley
- £14.75 an hour
- Full-time
- Customer service
- Computer literacy
- Driving
- Free parking
Quick apply
Senior Service Advisor | Cars2 Lepas Doncaster
Cars 2 ltd —Doncaster
- Up to £32,000 a year
- Full-time
- English
- IT
- In-person
- Employee discount
Quick apply
1d
Bodyshop Advisor
Vertu Motors —Doncaster
- £29,452 a year
- Full-time
- Customer service
- IT
- Employee discount
Quick apply
5d
Service Manager
Vertu Motors —Leeds
- £50,000 - £70,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Employee discount
Quick apply
Service Advisor
Vertu Motors —Worksop
- £33,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
6d
Service Advisor
Marshall Motor Group —Scunthorpe
- £30,761 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Prep Co-ordinator (Maternity Cover)
Perrys Motor Sales Ltd —Doncaster
- £26,500 - £29,920 a year
- Full-time
- Organisational skills
- Employee discount
Service Advisor - Toyota
Vantage Motor Group —Leeds
- £28,090.45 - £36,890.45 a year
- Full-time
- Employee discount
Land Rover Service Advisor
Sytner Land Rover Sheffield —Sheffield
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Apprenticeships - Yorkshire & Surrounding Areas
D. M. Keith —Leeds
- Full-time
- No experience needed
- Communication skills
- Employee discount
MHC & Service Co-ordinator
T.C. Harrison JCB —Sheffield
- Full-time
- Customer service
- In-person
- Cash handling
Quick apply
7d
Bodyshop Administrator - Volvo
Stoneacre —Sheffield
- £16,280 - £17,532 a year
- Part-time
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
8d
Service Consultant
Pentagon Motor Group —Scunthorpe
- Up to £29,000 a year
- Monday to Friday
- Customer service
- Office experience
- Employee assistance programme
- Employee discount
Quick apply
7d
Service Advisor
JCT600 —Wakefield
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Aftersales Manager
Vertu Motors —Rotherham
- £35,000 - £45,000 a year
- Full-time
- Leadership
- Employee discount
Quick apply
5h
Fleet Controller
Zenith —Leeds
- £29,000 - £31,500 a year
- Hybrid work
- Customer service
- SQL
- Organisational skills
- Free parking
- Referral programme
10d
Service Advisor - Suzuki
Stoneacre —Sheffield
- £23,778 - £27,854 a year
- Full-time
- English
- Free parking
- Health & wellbeing programme
Quick apply
Service Advisor-Europa Mercedes/ Changan Sheffield
D. M. Keith —Sheffield
- Up to £39,475.63 a year
- Full-time
- No experience needed
- Communication skills
- Employee discount
13d
Service Advisor
Lookers —Sheffield
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
7d
Service Advisor - Honda
Stoneacre —Sheffield
- £34,000 a year
- Full-time
- English
- Free parking
- Health & wellbeing programme
Quick apply
1d

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Warranty Advisor

Wandahome, Knottingley
Knottingley

Quick apply

Job details

Full-time
£14.75 an hour

Benefits

Free parking
On-site parking

Qualifications

Driving Licence
Customer service
Computer literacy
GCSE
Upselling
Driving
Cash handling
Mechanical knowledge

Full job description

Wandahome, Knottingley is one of the country's leading retailers of leisure touring vehicles. Established for over 70 years, Wandahome, Knottingley is a family run business, selling new and used caravans and has an NCC Approved workshop along with a large awning and accessories shop.

We are currently looking to recruit a bright, self-motivated, reliable and customer facing individual to work as a Warranty Advisor in our busy Aftersales Department.

The successful candidate will be responsible for the administration and customer service of the aftersales department. The ideal candidate will be unphased by working in a fast-moving setting and level-headed to deal with customers. Being the first contact for customers arriving on site for the aftersales department, booking in customers, going through job requirements, liaising with other staff on site and ensuring the job is completed to a satisfactory standard are key parts of the role. After the job is complete, handing the caravan back to customers, running through work completed, taking payment and torquing wheels on the caravan before the customer leaves the site.

The candidate will be responsible for answering emails, dealing with customers face to face and over the phone in an efficient manner and assisting them with warranty and servicing requirements. The candidate will also be required to liaise with the manufacturers and third parties in order to assist with customer queries and warranty claims. The candidate will also liaise with the aftersales receptionist and the workshop team in order to communicate customer messages and requirements effectively.

Although previous experience in a similar role would be advantageous, on the job training will be provided to the successful applicant. The main criteria is a willingness to learn, reliability, accuracy with data and a desire to provide excellent customer service. The duties will include but are not exclusive to:

Customer Service Responsibilities:

Deal with customer aftersales queries or complaints over the phone, in person or via email by assisting customers in resolving issues concerning products they purchased or services provided to them whilst providing exceptional customer service and assessing what can be done to suit both the needs of the customer and the business based on dealership and manufacturer guidelines.
Ensure all customer queries are followed up in a timely manner.
Providing customers with reasonable estimates of the costs and times for the repair or maintenance work.
Manage customer expectations by keeping them regularly informed with updates on their parts arriving or warranty claims.
Liaise with manufacturers to submit warranty claims for customers to obtain parts though the manufacturer computer systems.
Taking payments from customers where this is applicable.
Build and maintain smooth relationships with customers to obtain loyalty.
Book in and check parts deliveries received from manufacturers, ensuring anomalies are corrected by submitting delivery errors to the manufacturers. Following this, contacting customers to advise parts have arrived for completion of the work and book them into the diary.
Maintain accurate and up to date aftersales records electronically.

Administrative Responsibilities:

Be computer literate - must be able to communicate professionally via email, accurately record aftersales data and input warranty claims.
Deal with warranty claims on behalf of the customers by liaising with manufacturers in a clear, concise and professional manner and ensuring all documents required by the manufacturers are available, complete and entered onto the correct manufacturer system.
Verify and follow up on orders for parts which customers are waiting on.
Be able to report problems and issue warranty claims to the manufacturers regularly whilst remaining familiar with the manufacturer’s warranty conditions and policies.
Ensure customer files in the aftersales department are up to date and easily accessible.

Candidate must be able to:

Demonstrate a committed and professional approach to working with customers to provide solutions and educate customers.
Maintain a standard of honesty and integrity.
Develop productive and cooperative relationships with other departments within the organisation to ensure the success of the business.
Work with minimum supervision, anticipating issues and potential problems and taking necessary action where it is appropriate.
Perform other tasks based on management requirements and instructions.

The ideal candidate should strive to achieve the highest level of customer satisfaction and maintain the highest level of professionalism at all times. It is not a requirement for the candidate to have knowledge of touring caravans, training will be provided on the job.

Due to the location of the site, the successful candidate should ideally have their own transport as there is limited public transport to the area. Staff carparking is provided.

The position is 5 days a week, Monday to Friday:

Summer Working Hours (March to October)

Monday to Thursday: 8:30am-6:00pm

Friday: 8:30am-5:00pm

Winter Working Hours (October to March)

Monday to Friday: 8:30am-5:00pm

Wage: £14.75 per hour

The above job description is a guide to the work you may be required to undertake but does not form part of your contract and may alter from time to time to reflect the changing of circumstances.

Job Type: Full-time

Pay: £14.75 per hour

Benefits:

Free parking
On-site parking

Experience:

warranty advisor: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

motor vehicle service advisors jobs in carcroft, syk

Warranty Advisor

Senior Service Advisor | Cars2 Lepas Doncaster

Bodyshop Advisor

Service Manager

Service Advisor

Service Advisor

Prep Co-ordinator (Maternity Cover)

Service Advisor - Toyota

Land Rover Service Advisor

Apprenticeships - Yorkshire & Surrounding Areas

MHC & Service Co-ordinator

Bodyshop Administrator - Volvo

Service Consultant

Service Advisor

Aftersales Manager

Fleet Controller

Service Advisor - Suzuki

Service Advisor-Europa Mercedes/ Changan Sheffield

Service Advisor

Service Advisor - Honda

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