Sales and events coordinator Work, Jobs in Carcroft, Syk (with Salaries)

Sales and Events Coordinator
Hotel Indigo Leeds —Leeds
- £30,000 a year
- Full-time
- Management
- Sales
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
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Event & Group Sales Office Manager
The Queens Hotel —Leeds
- £40,945 a year
- Full-time
- Hotel
- Employee discount
- Referral programme
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Sales and Events Coordinator

Hotel Indigo Leeds
Leeds

Quick apply

Job details

Full-time
£30,000 a year
1 day ago

Benefits

Health & wellbeing programme
On-site gym
Discounted or free food
Employee discount

Qualifications

Management
Sales
Upselling
Organisational skills
IT
A Level
Time management

Full job description

Purpose of the role

To take responsibility for bookings within the hotel, to ensure the Department delivers a high-quality service to the customers, maximising on all sales opportunities and controlling.

The effective management of the hotel’s Reservations and Event Sales office activities, continuously working to strengthen and build the business.

Personal Specification

Enjoy working and dealing with the public and being part of a wider team.
Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
Able to engage and convert bookings in all segments including but not limited to Weddings, Corporate and Social
Must be efficient, organised and self-motivated.
Have a good personal standard always projecting a professional image.

Your key tasks reflect your contribution to our four core objectives, which are people customer, profit and sales.

Computer skills: Must be IT literate

Key Responsibilities

People

Actively support and lead ensuring that the Customer experience is truly engaging throughout each interaction throughout their stay
In line with all people and development guidelines and agreed ways of working, follow all people management systems and personal development for all.
Ensure all legislative training is adhered to and carried out effectively and efficiently.
To ensure the accurate communication of identified client needs both internally and to the wider team as required
Create and maintain a positive sales culture within the office to always drive conversion

Customer

To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention
To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
To anticipate customer needs whenever possible to enhance the quality of service offered by the venue, to ensure customer loyalty is maintained
To ensure the customer is treated correctly, first time, every time
Ensure all customers receive a warm welcome first time every time
Work with the General Manager in any occasion of Customer dissatisfaction to enable a position of recovery and “wow” to overcome any negativity
To meet and exceed client expectations in terms of support, quality and service.
Effective management of show rounds within the team to support the achievement of venue budgets and conversion targets
To ensure all post event feedback is obtained and communicated effectively and any required follow up action is appropriately taken and completed
To ensure visibility when carrying out meet and greet for key events
To ensure the accurate communication of identified client needs both internally and to the wider team as required

Profit

Actively seeking out best practice for revenue vs profit conversion
To identify new opportunities to increase profit contributions and cost control in all areas of responsibility.
Ensure that all processes and procedures relating to financial activities, record keeping, money handling and licensing are adhered to, including timely and accurate reporting of financial information
Assist and support inventory management and ongoing maintenance of venue operating equipment and other assets
To be familiar with and promote other hotels within the group

Sales

Actively participate in any revenue and sales activities.
Through all interactions drive top line sales whilst maintaining a strong focus on the cost base
To work with the General Manager, Director of Revenue CWH Group Sales Offices Manager to compile and implement the sales & marketing plan for conference and events.
To maintain account profiles through consistent follow up calls of all key accounts, identifying new conference accounts and building relationships to grow market share for key accounts.
Responsible for ensuring that terms and conditions of business are in place for all bookings and are adhered to.
To support the CWH Group Sales Offices Manager by maintaining the accurate information for forecasting within the PMS.
Monitor the diary daily to ensure that all team members are managing the diary effectively to maximize revenues and troubleshooting where required
Responsible for ensuring that the information and data within the PMS are quality controlled and accurate to maximize sales opportunities
To ensure that procedures for all booking systems are adhered to within the team and any updates are trained in and monitored

Statutory Responsibilities

To ensure you observe all Fire, Health & Safety and Food Safety regulations attending any training sessions necessary to keep them updated on new legislation ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company H&S procedures

Pay: £30,000.00 per year

Benefits:

Discounted or free food
Employee discount
Health & wellbeing programme
On-site gym

Ability to commute/relocate:

Leeds LS1 4AE: reliably commute or plan to relocate before starting work (required)

Experience:

Sales and Events: 1 year (required)

Work Location: In person

Quick apply

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sales and events coordinator jobs in carcroft, syk

Sales and Events Coordinator

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