Case coordinator Work, Jobs in Cardiff, Crf (with Salaries)

Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Warehouse Coordinator
Celanese International Corporation —Newport
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
ER Coordinator
Altrad —Bridgwater
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
Social Care Discharge Coordinator
Bridgend County Borough Council —Bridgend
- £31,537 - £32,597 a year
- Full-time
General Manager
Kier Group —Cardiff
- Weekend availability
- Leadership
- Communication skills
- Flexible schedule
Senior Business Development Executive
Sebring Group Ltd —Ebbw Vale
- £50,000 - £150,000 a year
- Full-time
- Sales
- Business development
- Presentation skills
- Free parking
Quick apply
1d
Claims and Redress Team Manager
Cwm Taf Morgannwg University Health Board —Abercynon
- £50,129 - £57,365 a year
- Full-time
- Analysis skills
- Communication skills
Senior Practitioner
Bridgend County Borough Council —Bridgend
- £47,181 - £49,282 a year
- Full-time
- Hybrid work
- Hospital
2d
Transport Coordinator
SunbeltRentals —Bristol
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Social Worker
Bridgend County Borough Council —Bridgend
- £37,280 - £46,142 a year
- Full-time
- Hybrid work
- Relocation assistance
2d
Yardman & HGV Class 2 Driver
STARK Group —Cardiff
- Full-time
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
8d

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Customer Experience Coordinator

BELFOR -
Cardiff

Apply Now

Job details

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT

Full job description

WHO WE ARE?

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world's largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? BELFOR. Ready when you are.

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

JOB DESCRIPTION

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

REQUIREMENTS FOR ROLE

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent
Strong literacy and numeracy skills.

Proficiency in IT skills, including basic Excel

WHAT WE OFFER

Employee Assistance Programme

Workplace Pension Scheme

Induction and E Learnings

Life Insurance

Health Cash Plan

Eye Test

Annual Pay Review

Annual Flu vaccination

28 days Annual Leave

INTERESTED?

Then apply now to the No. 1 employer. Please state your job title, place of work, desired salary and the earliest possible starting date in your application. Apply now!

CONTACT

KERRY HILL

BELFOR UK

Apply Now

Refine Your Search

case coordinator jobs in cardiff, crf

Customer Experience Coordinator

Warehouse Coordinator

ER Coordinator

Social Care Discharge Coordinator

General Manager

Senior Business Development Executive

Claims and Redress Team Manager

Senior Practitioner

Transport Coordinator

Social Worker

Yardman & HGV Class 2 Driver