Customer experience leader Work, Jobs in Cardiff, Crf (with Salaries)

Customer Experience Advisor
LegalAndGeneral —Cardiff
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Financial services
- Employee discount
- Flexible schedule
Quick apply
5d
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Annual leave
Business Development Executive
Tes Global —Llantrisant
- £30,000 - £35,000 a year
- Full-time
- Sales
- Communication skills
- School
Quick apply
Sales Consultant
Laings —Cardiff
- £24,420 - £25,600 a year
- Full-time
- Bilingual
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Team Leader
Card Factory —Cardiff
- £13 an hour
- Leadership
Store Manager
Lovisa —Cardiff
- Full-time
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Retail Team Leader
TK Maxx —Cardiff
- Full-time
- Employee discount
4d
Customer Operations Manager
Transport for Wales —Cardiff
- £46,620 a year
- Weekend availability
- Customer service
- Driving
- Classroom experience
- Employee discount
2d
Customer Experience Advisor
Legal & General Investment Management —Cardiff
- From £25,000 a year
- Monday to Friday
- Customer service
- Administrative experience
- Financial services
- Employee discount
- Flexible schedule
4d
Assistant Store Manager
Lovisa —Cardiff
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
4d
Operational Manager Street Scene
Vale of Glamorgan Council —Barry
- £61,183 - £67,087 a year
- Hybrid work
- Leadership
Graduate Management Trainee - Cardiff
Enterprise Mobility —Cardiff
- Full-time
- Sales
- Customer service
- Bachelor's degree
Event Planner- Cardiff City FC
Levy —Cardiff
- £28,323.90 - £28,323.93 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
New Business Development Manager
Extruflex UK Ltd —Newport
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Work from home
Quick apply
Key Holder Key Holder
Estee Lauder —Cardiff
- Weekend availability
- Sales
- Customer service
- Supervising experience
Sales Representative
M.R.V L.T.D —Cardiff
- Full-time
- Sales
- Customer service
- No experience needed
- Employee discount
- Referral programme
Quick apply
13d
Customer Service Team Member - Overnights
Starling —Cardiff
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Store Manager
Sunglass Hut —Cardiff
- Microsoft Office
- Retail management
Product Management Specialist
International Baccalaureate —Cardiff
- £45,000 a year
- Full-time
- Hybrid work
5d
Shift Leader
Morrisons —Cardiff
- Leadership
- Annual leave
- Employee discount
Quick apply
3d

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customer experience leader jobs near cardiff, crf

Customer Experience Advisor

LegalAndGeneral
Cardiff

Quick apply

Job details

Full-time
From £25,000 a year
5 days ago

Benefits

Company pension
Employee discount
Flexible schedule
Car scheme

Qualifications

Pension
Customer service
Administrative experience
Payroll
Financial services
Communication skills

Full job description

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We’re looking for a Customer Experience Advisor to join our Workplace New Business & Payroll (Client Services) team in Cardiff. This is a predominantly admin-based role supporting pension schemes with contribution queries, payment reconciliation and member pension updates, with a small element of inbound and outbound calls as part of the wider service.

It’s a great opportunity for someone who enjoys organised, detail-focused work and takes pride in providing effective support to schemes. This is a permanent, hybrid position with one day a week in the office and flexible working hours between 7:30am and 5:30pm Monday to Friday. You’ll work 35 hours a week, with a starting salary of £25,000.

What you'll be doing:

Providing day-to-day administrative support across pension scheme servicing activities
Responding to queries by email and delivering a high standard of service
Handling a small number of inbound and outbound calls to support schemes and provide updates
Using spreadsheets and internal systems to reconcile payments and maintain accurate records
Supporting schemes with queries relating to pension contribution submissions
Updating schemes on the status of members’ pensions and resolving general enquiries
Recording customer information accurately across multiple systems and processes
Following internal procedures and regulatory requirements to deliver accurate and efficient outcomes

Who we're looking for:

Strong administrative experience, ideally in a busy operational or customer service environment
Good Excel and spreadsheet skills, with confidence working across multiple systems
Excellent attention to detail, particularly when working with payments, records or data
Strong written communication skills and a professional approach to email handling
Confident verbal communication skills for occasional inbound and outbound calls
Good organisation and prioritisation skills, with the ability to manage a range of queries effectively
A customer-focused mindset and a practical approach to problem-solving
Experience in pensions or financial services administration would be helpful, but is not essential

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are many discounts we offer – both for our own products and at a range of high street stores and online
We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Quick apply

Refine Your Search

customer experience leader jobs in cardiff, crf

Customer Experience Advisor

Store Manager

Business Development Executive

Sales Consultant

Team Leader

Store Manager

Retail Team Leader

Customer Operations Manager

Customer Experience Advisor

Assistant Store Manager

Operational Manager Street Scene

Graduate Management Trainee - Cardiff

Event Planner- Cardiff City FC

New Business Development Manager

Key Holder Key Holder

Sales Representative

Customer Service Team Member - Overnights

Store Manager

Product Management Specialist

Shift Leader

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