The Welsh Governments Knowledge and Library Service provides information and research services to policy and legal teams based in multiple locations. The library collection comprises print and digital resources supporting the development of policy and legislation in Wales and includes the official publications archive. The Librarys print collection is held in Cardiff although most services such as training, literature searching and enquiries are provided remotely.
Following a retirement in the Welsh Government Knowledge & Library Services team, we are seeking an Enquiry Services Manager to deliver services to Welsh Governments policy and legal teams. The post currently line manages three librarians and task manages other team members, so experience of leading teams is essential. Youll be working alongside two other team leaders to allocate and share resources and prioritise work.
Reporting to the Head of Knowledge & Library Services, youll have day to day responsibility for managing the literature search and enquiry services and helping develop these to meet changing needs. Youll ensure customer satisfaction through effective monitoring of feedback and identify areas for improvement. Youll also be involved in helping develop and define our training offering. As subject matter expert, youll also provide professional advice to support the Head of Knowledge and Library Services and the Chief Librarian.
