Operations team leader Work, Jobs in Cardiff, Crf (with Salaries)

Fraud Operations Team Leader
Capital on Tap —Cardiff
- £500 - £750 a week
- Full-time
- Data analysis skills
Production Team Leader
Cytiva —Cardiff
- Full-time
- Team management
- Organisational skills
- Leadership
7d
Operations Team Leader
National Grid Electricity Distribution —Weston-super-Mare
- £45,492 - £49,369 a year
- Team management
- Free parking
- Annual leave
Quick apply
2d
Team Manager (Nights)
YeoValley —Blagdon
- £44,718.85 a year
- Night shift
- Leadership
- Free parking
Quick apply
Practice Lead - Water & Flooding
Amey Ltd —Cardiff
- Part-time
- Business development
- No degree
- Mentoring
- Annual leave
Quick apply
Technical Director, Capture Management Lead - Water
AECOM —Cardiff
- Full-time
- Hybrid work
- Management
- Business development
- Travel
Lead AI & Automation Outcomes Consultant
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Flexible schedule
14d
HR Operations and Wellbeing Lead
Welsh Parliament —Cardiff
- £49,026 - £58,756 a year
- Part-time
- Hybrid work
- Writing skills
- Research
- Analysis skills
- Work from home
14h
Welsh Language Standards Lead
Welsh Water —Cardiff
- £47,492 - £54,618 a year
- Writing skills
- No degree
- Organisational skills
- Free parking
- Annual leave
Heat Site Regulation Lead
BUUK Infrastructure —Cardiff
- From £37,704 a year
- Hybrid work
- Writing skills
- Analysis skills
- No degree
11d
Platform Product Lead
Toolstation —Bridgwater
- Full-time
- Hybrid work
- AI
- Leadership
- Employee discount
4d
Project Technical Lead
North Somerset Council —Weston-super-Mare
- £55,836 - £61,604 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Contracts
- Annual leave
13h

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Fraud Operations Team Leader

Capital on Tap -
Cardiff

Apply Now

Job details

Full-time
£500 - £750 a week

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Data analysis skills
Risk management
Fraud prevention and detection

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days per week in office

Fraud/Customer Operations

Our Fraud Operations team keeps Capital on Tap - and its customers - one step ahead of fraudsters. From spotting application and vetting fraud to protecting customers from scams, this team's work has a direct, visible impact on a fast-growing fintech at scale.

What You'll Be Doing ️

Grow and develop a high-performing fraud operations team (circa 10 FTE) covering detection, prevention, investigation and case management across UK and US portfolios.
Support with building and overseeing strong fraud control frameworks, (rules, models and manual review) to reduce financial loss and operational risk.
Partner with Data Science and Engineering to improve fraud detection technology, reduce false positives, and streamline investigation workflows.
Effectively manage KPIs to drive performance excellence and identify improvement opportunities.
Act as the escalation point for complex or high-value fraud cases, including liaison with law enforcement, Action Fraud, and card schemes.
Ensure fraud operations identify and appropriately support vulnerable customers and victims of fraud.
Stay up to date with fraud typologies, regulatory requirements (including APP fraud reimbursement rules and the Payment Services Regulations), and industry best practice.

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For

An experienced financial services leader specialising in fraud operations, ideally across card payments or consumer credit.
A proven track record of managing and supporting high-performing teams in fast-paced, dynamic environments.
A subject matter expert in fraud typologies (card fraud, APP/scam fraud, account takeover, application fraud) with deep knowledge of the regulatory landscape governing them.
An analytical thinker skilled in interpreting complex data, using SQL to extract the data and then driving evidence-based decision-making.
A genuine commitment to the fair and appropriate treatment of vulnerable customers and fraud victims.

Interview Process

Stage 1: 30 minutes with a Talent Partner
Stage 2: 60 minutes with our Head of Fraud Operations
Stage 3: 60 minutes with another Head of

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

operations team leader jobs in cardiff, crf

Fraud Operations Team Leader

Production Team Leader

Operations Team Leader

Team Manager (Nights)

Practice Lead - Water & Flooding

Technical Director, Capture Management Lead - Water

Lead AI & Automation Outcomes Consultant

HR Operations and Wellbeing Lead

Welsh Language Standards Lead

Heat Site Regulation Lead

Platform Product Lead

Project Technical Lead

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