operations team leader Work, Jobs in cardiff, crf (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Operational Lead - Projects
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
14d
Production - Team Lead
Computershare —Bristol
- Full-time
- Computer literacy
- English
- Computer skills
Team Manager - Blagdon
YeoValley —Blagdon
- Continuous improvement
Quick apply
Production Planning Lead
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £38,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
14d
Work Winning Lead - Water
AECOM —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Leadership
13d
Team Manager - Tax Operations
Legal & General Investment Management —Cardiff
- Management
- Analysis skills
- Accounting
- Employee discount
Senior Data Product and Strategy Lead
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
Team Manager - Tax Operations
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Management
- Analysis skills
- Accounting
- Employee discount
Quick apply
Technical Director, Capture Management Lead - Water
AECOM —Cardiff
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Business Line Lead
Framatome —Avonmouth
- Full-time
- Sales
- Engineering
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
12d
Project Quality Lead - 9 month FTC
Ecolab Inc. —Llantrisant
- Full-time
- Microsoft Office
- No degree
Project Systems & Information Lead
Sir Robert McAlpine —Bridgwater
- Organisational skills
- IT
- Construction
17h

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Operational Lead - Projects
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
Support improvements and standardisation initiatives across production programmes Monitor and report on project KPIs, ensuring data-driven insights inform…
Up to £55,000 a year
14d
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
Ensuring that all operations are carried out in a safe, efficient, economical and timely manner in accordance with Company Policies and Procedures.
Quick apply
1d

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
6 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

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Refine Your Search

operations team leader jobs in cardiff, crf

Ombudsman and Complex Complaints Lead

Operational Lead - Projects

Production - Team Lead

Team Manager - Blagdon

Production Planning Lead

Work Winning Lead - Water

Team Manager - Tax Operations

Senior Data Product and Strategy Lead

Team Manager - Tax Operations

Technical Director, Capture Management Lead - Water

Business Line Lead

Project Quality Lead - 9 month FTC

Project Systems & Information Lead

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