We are seeking an experienced and highly motivated Band 7 Assistant Operational Manager to support service delivery across Health Protection (Immunisation) and the Department of Sexual Health.
Working closely with the Head of Operations, Operations Manager and multidisciplinary teams, the post holder will support the safe, effective and efficient day-to-day running of both services across multiple sites. The role includes coordinating workforce, managing operational performance, and ensuring services remain responsive to demand and aligned with organisational and public health priorities.
The post holder will provide operational leadership across both service areas, supporting staff, service improvement and delivery of key performance targets, with a visible leadership presence at Cardiff Royal Infirmary and Woodland House.
The role requires the ability to manage competing priorities, respond to changing service pressures, and maintain high standards of quality and patient experience.
The post holder will work autonomously within defined frameworks, using initiative and sound judgement to support decision-making and service resilience within a fast-paced environment. Flexibility is essential to provide cross-cover across both services.
The post holder will work with multidisciplinary teams to support the delivery of high quality, efficient and responsive Immunisation and Sexual Health services.
Support the day-to-day operational management of services, ensuring effective coordination of clinics, workforce and resources
Provide leadership and line management to administrative, digital and operational staff, supporting performance, development and a positive team culture
Support the planning and delivery of vaccination programmes and Sexual Health services, ensuring services are responsive to demand and aligned with national and organisational priorities
Monitor and analyse service activity, performance and demand, identifying risks and implementing actions to maintain delivery and meet key targets
Coordinate workforce requirements, including rota and absence management, ensuring appropriate staffing levels across services
Contribute to service improvement, policy implementation and operational process development
Manage and respond to incidents, complaints and risks, ensuring appropriate escalation and learning
Support effective communication and collaboration across teams, stakeholders and partners
Deputise for senior operational leads where required
Work independently using initiative to manage competing pressures and provide cross-cover to ensure service resilience
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
The Assistant Operations Manager is responsible for supporting the day-to-day operational management and delivery of Immunisation and Sexual Health services, ensuring safe, efficient and high-quality service provision. This includes coordinating workforce, clinics and resources to meet demand, while monitoring performance and implementing actions to achieve key targets.
The post holder provides operational leadership to administrative and support staff, overseeing performance management, staff development and workforce processes such as recruitment, absence and rota management. They analyse service activity and data to identify risks, drive improvements and support effective decision making.
The role contributes to service planning, development and the implementation of new ways of working, ensuring alignment with organisational and national priorities. The post holder also manages incidents, complaints and risks, ensuring appropriate escalation and learning, and maintains strong communication with teams and stakeholders.
Working autonomously, the post holder exercises judgement in resolving operational issues, supports governance and compliance, and deputises for senior operational leads where required to maintain service resilience.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
