Senior associate director Work, Jobs in Cardiff, Crf (with Salaries)

Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
3d
Senior Surveyor / Associate Director - Building Consultancy - Cardiff
Lambert Smith Hampton Ltd —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
Associate Director of Fundraising and Communications
Tenovus Cancer Care —Cardiff
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Marketing
13d
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Executive Assistant, Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
VacancyTitle: Resident Services Associate
Grainger plc —Cardiff
- Full-time
- Remote
- Annual leave
5d
Business Development Manager
Commercial —Cardiff
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
13h
Senior Project Manager - Southwest region
Rowfield —Cardiff
- Hybrid work
- Project management
- Contracts
Quick apply
VacancyTitle: Assistant Resident Services Manager
Grainger plc —Cardiff
- Full-time
- Remote
- Annual leave
5d
Senior Associate Town Planner
Stride Treglown —Bristol
- Full-time
- Management
- Bachelor's degree
- Flexible schedule
Quick apply
Senior Professional- Student Housing
JLL —Bristol
- Communication skills
Head of Digital Programmes
University Hospitals Bristol and Weston NHS Foundation Trust —Bristol
- £79,504 - £91,609 a year
- Full-time
12d
Senior Professional- Student Housing
JAA-Jones Lang LaSalle Limited —Bristol
- Full-time
- In-person
- Communication skills
Quick apply
Planner
Rowfield —Cardiff
- Hybrid work
- Engineering
- Bachelor's degree
- Mentoring
Quick apply
Office Administrator
Ty Elis Counselling Services —Porthcawl
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Work Winning Lead - Water
AECOM —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Account Director - 16 months FTC
Walker & Sloan —Cardiff
- Leadership
Senior Architect (Workplace / Commercial)
Stride Treglown —Bristol
- Full-time
- Bachelor's degree
- Leadership
Quick apply
Associate Group Leader - In Vitro Biology
Charles River Laboratories —Portishead
- Full-time
- Doctoral degree
- Sales
- Master's degree
14d
Senior Quantity Surveyor
Rowfield —Cardiff
- Hybrid work
- Bachelor's degree
- Contracts
- Construction
Quick apply

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Contract - Continuous Improvement Lead

Deloitte -
Cardiff

Apply Now

Job details

3 days ago

Qualifications

Six Sigma Black Belt
Analysis skills
Continuous improvement
Financial services
AI

Full job description

Basic information

Location

Cardiff, Leeds, London, Manchester

Business Line

Enabling Functions

Job Type

Contract

Date published

18-Jun-2026

Req #

23857

Job description

Job title: Continuous Improvement Lead (contract)

Duration: 12 months TBC

Target Start Date: ASAP

Location: Hybrid - Preferably Cardiff or any other Deloitte office (London, Leeds, Birmingham, Manchester). Travel to the office on a fortnightly basis and for workshops

Rate: Competitive, inside IR35

Deloitte

Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.

About the role:

We are seeking an experienced a Continuous Service Improvement Senior Manager to deliver our new approach to service improvement at Deloitte. As part of our Service Management and CSI team within Enterprise Business Solutions, you will monitor and improve the services provided to the business by our Enabling Functions. This is an exciting opportunity to shape our services ensuring they meet the business’s needs and that our people enjoy a ‘consumer grade’ user experience. This is an Enabling Functions-wide role, working across multiple internally facing service areas so experience in shared services / GBS / BPO service improvement is essential.

Responsibilities but not limited to;

Define and maintain end-to-end customer journeys across key EF value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact)
Source and structure operational and experience data to feed prioritisation decisions
Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist
Translate journey insights into E2E transformation hypotheses, not just process improvements

Essential Skills: Experience with the following is required:

Experience in customer journey mapping, service design or customer experience improvement - understands customer experience drivers and pain points
Must have experience working across end-to-end processes in a shared service environment / GBS / BPO Service environment within Corporate, Professional Services or Financial Services
Experience identifying or supporting automation and/or AI-enabled improvements - Understands where AI and automation can drive value in service environments
Strong analytical skills - Experience using data and insight to inform prioritisation and decision-making. Able to interpret operational and experience data. Comfortable working with incomplete or imperfect data to inform decisions
Experience delivering or contributing to continuous improvement or transformation initiatives
Strong stakeholder management - Influence stakeholders to adopt a customer and data-led improvement mindset. Drive impactful change across the delivery and service management functions. Present back to senior stakeholders, Directors and Partners

Desirable

Experience building or contributing to opportunity pipelines, backlogs or prioritisation frameworks
Exposure to Lean, Six Sigma or other structured improvement methodologies (Black Belt certification beneficial)

Skills and Capabilities

Thinks in end-to-end customer journeys, not siloed processes
Able to assess opportunity feasibility vs impact at a practical level
Applies structured thinking to prioritise opportunities based on value and impact
Balances customer experience, business outcomes, and delivery feasibility
Able to translate insight into clear, actionable opportunities
Supports delivery teams to successfully implement cross-functional customer journey changes and realise customer experience value

Deliverables

Define and maintain end-to-end customer journeys across key EBS value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities. Translate journey insights into E2E transformation hypotheses, not just process improvements
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact). Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist. Source and structure operational and experience data to feed prioritisation decisions

IR35

As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)

Apply Now

Refine Your Search

senior associate director jobs in cardiff, crf

Contract - Continuous Improvement Lead

Senior Surveyor / Associate Director - Building Consultancy - Cardiff

Associate Director of Fundraising and Communications

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Executive Assistant, Leadership Support Centre, Central Business Services

VacancyTitle: Resident Services Associate

Business Development Manager

Senior Project Manager - Southwest region

VacancyTitle: Assistant Resident Services Manager

Senior Associate Town Planner

Senior Professional- Student Housing

Head of Digital Programmes

Senior Professional- Student Housing

Planner

Office Administrator

Work Winning Lead - Water

Account Director - 16 months FTC

Senior Architect (Workplace / Commercial)

Associate Group Leader - In Vitro Biology

Senior Quantity Surveyor

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