Business oversight manager Work, Jobs in Cardiff, Wls (with Salaries)

Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
4d
Head of Communication and Engagement
Health Education and Improvement Wales —Nantgarw
- £67,583 - £78,530 a year
- Full-time
- English
2d
Head of New Business Reporting
Legal & General Investment Management —Cardiff
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
4d
Head of New Business Reporting
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
Quick apply
5d
Senior Human Resources Business Partner(Volume)
Network Rail —Cardiff
- £55,596 - £65,966 a year
- Full-time
- Hybrid work
- Management
- Project management
- Travel
- Employee discount
6d
Principal Delivery Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
8d
Key Account Manager
Admiral —Cardiff
- Weekend availability
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
Information Governance Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Manager, Chief Engineer, EMEA
Vantage Data Centers UK Management Company Ltd —Newport
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
10d
Business Line Manager
Framatome —Avonmouth
- Full-time
- Sales
- Engineering
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Facilities Manager
CBRE —Cardiff
- Full-time
- Management
- Customer service
- Travel
Regulatory Planning Manager
Welsh Water —Cardiff
- £70,000 a year
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Workforce Development Lead (Administrative & Support Services)
Health Education and Improvement Wales —Nantgarw
- £58,379 - £65,723 a year
- Part-time
- English
- Leadership
Technical Medical Claims Manager - Travel
Admiral —Cardiff
- Hybrid work
- Microsoft Office
- Analysis skills
- Mentoring
- Annual leave
10d
Health and Safety Manager
Bute Energy —Cardiff
- £50,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Construction
- Annual leave
- Employee discount
Quick apply
6d
Senior Compliance Manager (12 month FTC)
Starling —Cardiff
- Hybrid work
- Management
- Analysis skills
- Financial services
- Annual leave
- Employee discount
Quick apply
5d
Finance Senior Manager
Panasonic Manufacturing —Cardiff
- Microsoft Excel
- Oracle
- English
- Free parking
- Annual leave
Team Leader
Link Financial Outsourcing —Caerphilly
- £29,500 a year
- Full-time
- Customer service
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
Financial Business Partner - Technology
International Baccalaureate —Cardiff
- £49,815 - £114,049 a year
- Full-time
- Hybrid work
- Analysis skills

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business oversight manager jobs near cardiff, wls

Service Desk Manager

Technology Transformation Group
Cardiff

Quick apply

Job details

Permanent | Full-time
£46,500 a year
4 days ago

Benefits

Free parking
On-site parking

Qualifications

ITIL Certification
Azure
Technical support
Continuous improvement
ITIL
ServiceNow
Leadership
Communication skills

Full job description

Service Desk Manager – MSP

Location: Nr Cardiff (Hybrid)

Salary: £46,500

This is an excellent opportunity for an experienced Service Desk Manager to join a well established Managed Service Provider nr Cardiff. You’ll lead a high performing technical support team, shape service delivery, and drive continuous improvement across the operation.

If you thrive in a fast paced MSP environment and enjoy balancing people leadership with hands on operational oversight, this role will suit you perfectly.

________________________________________

Key Responsibilities

Lead, mentor, and develop a team of 1st– 2nd line engineers
Oversee day to day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
Act as the senior escalation point for technical and customer issues
Manage resource planning, shift patterns, and workload distribution
Produce clear, data driven service performance reports for internal stakeholders and clients
Support incident, problem, and change management in line with ITIL best practice
Assist with onboarding new customers and services into the MSP environment

Service Experience & Continuous Improvement

Own and enhance the end to end service experience, ensuring service quality remains consistently high
Gather, analyse, and act on customer feedback, service data, and performance insights
Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints
Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction
Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs

________________________________________

What You’ll Bring

Proven experience managing a Service Desk or technical support team within an MSP
Strong understanding of ITIL principles (ITIL Foundation desirable)
Excellent leadership, coaching, and team development skills
Calm, structured, and solutions focused approach under pressure
Strong communication and customer relationship skills
Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.)
Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure

________________________________________

Why This Role Stands Out

Join a respected MSP with a strong growth trajectory
Supportive leadership team and a culture that values continuous improvement
Hybrid working model
Investment in training, certifications, and long term career development
Modern tech stack and a forward thinking approach to service delivery

________________________________________

If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today.

Pay: £46,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

business oversight manager jobs in cardiff, wls

Service Desk Manager

Head of Communication and Engagement

Head of New Business Reporting

Head of New Business Reporting

Senior Human Resources Business Partner(Volume)

Principal Delivery Manager

Key Account Manager

Information Governance Manager

Supplier Assurance Manager

Manager, Chief Engineer, EMEA

Business Line Manager

Facilities Manager

Regulatory Planning Manager

Workforce Development Lead (Administrative & Support Services)

Technical Medical Claims Manager - Travel

Health and Safety Manager

Senior Compliance Manager (12 month FTC)

Finance Senior Manager

Team Leader

Financial Business Partner - Technology

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