Counselling service manager Work, Jobs in Cardiff, Wls (with Salaries)

Counselling Service Manager
YCS Counselling —Cardiff
- £30,030 a year
- Part-time
- Management
- Master's degree
- Administrative experience
- Free parking
Quick apply
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
12d
Exercise referral instructor
GLL —Vale of Glamorgan
- £14.63 an hour
- Part-time
- Referral programme
Relationship Manager (South Wales)
iamproperty & iamsold —Cardiff
- Up to £50,000 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
Candidate Attraction Coordinator
Procurae Group —Bristol
- £28,000 a year
- Full-time
- Marketing
- Employee discount
- Referral programme
Quick apply
Bartender
Roxy Leisure —Cardiff
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Employee assistance programme
- Employee discount
Quick apply
13d
Tenancy Support Officer / Swyddog Cymorth Tenantiaeth
Wales & West Housing —Cardiff
- £36,788 - £40,718 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
6d
Practice Manager
mydentist —Bristol
- Up to £38,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)
HM Prison & Probation Service —Cardiff
- £30,001 - £50,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
14d
Governance & Risk Manager
Citizen Voice Body for Health and Social Care Wales (operating name Llais) —Grangetown
- £40,559 - £48,841 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
11d
General Manager
Tenpin —Aber Valley
- £52,800 - £57,000 a year
- Full-time
- Hospitality
- Employee assistance programme
Quick apply
14d
Qualified Counsellor
Sedgemoor Manor School —Highbridge
- £29,970 - £36,483 a year
- School
Service Manager
THE NATIONAL AUTISTIC SOCIETY —Axbridge
- £32,577 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
Location Manager
Anchor —Abergavenny
- £29,870 a year
- Organisational skills
- Employee discount
13d
Emotional Literacy Support Assistant (ELSA)
Elementa Support Services —Cardiff
- Part-time
- Childcare
- Communication skills
- School
Assistant Manager
Tenpin —Aber Valley
- £33,650 a year
- Full-time
- Customer service
- Employee assistance programme
Quick apply
14d
Triathlon Coach (Junior Courses)
GLL —Cardiff
- £13.45 an hour
- Part-time
- Customer service
- First Aid Certification
5d
Senior Beauty Specialist
Boots —Cardiff
- £27,261 - £31,200 a year
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Chef
Bill's - Cardiff —Cardiff
- £13.70 - £16.00 an hour
- Full-time
- Employee assistance programme
Quick apply
12h
Retail Crew
Finisterre —Cardiff
- £13.45 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
8h

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Counselling Service Manager

YCS Counselling
Cardiff

Quick apply

Job details

Permanent | Part-time
£30,030 a year

Benefits

Free parking
On-site parking

Qualifications

Programme management
Management
HCPC
Master's degree
Administrative experience
Supervising experience
Bachelor's degree
Counselling
Relationship management

Full job description

For full details please see - Get Involved | YCS Wales

Role: Counselling Service Manager (Permanent)

Salary: £30,030 pro rota (£18,018 for 21 hours)

Accountable to: Director

Working Pattern: 21 hours per week. Currently the post will be expected to work Tuesday, Wednesday and Thursday (9am – 5pm) at our Therapy Centre including one late shift per week (11am - 7pm).

Location: YCS Therapy Centre, The Parade, Cardiff.

The Organisation: YCS (Cwmni Siarad) was originally set up in 2011 to improve access to and meet the needs of groups traditionally under-represented in taking up psychological therapies, through the provision of accessible, evidence-based therapies and other support. It has been mainly run by volunteers but is now progressing widening its services to provide facilities for private and contractual counselling support. Any profits from its activities is used to subsidise the provision of counselling support to individuals who have difficulty accessing counselling services for a variety of reasons. Apart from the delivery of face-to-face counselling in South East Wales, the organisation provides on-line counselling services throughout Wales.

Job Purpose: To lead, manage and develop YCS Counselling services, ensuring the delivery of high-quality, accessible and ethical counselling provision. The postholder will support the safe and effective practice of student and volunteer counsellors, overseeing both the client journey and the placement experience to ensure positive outcomes for clients and a supportive, structured development environment for counsellors.

The role requires a strong understanding of the counselling sector, with the ability to work empathetically with a diverse client group, while supporting and guiding counsellors on placement.

As part of a small charity and an NCPS-recognised service, the postholder will adopt a hands-on approach, contributing directly to the day-to-day running of the service, working flexibly as part of the team, and supporting the practical operation of the therapy centre.

Objectives:

(i) Ensure the delivery of safe, ethical and high-quality counselling services in line with professional standards (BACP/NCPS).

(ii) Develop and implement processes that improve client access, flow, and outcomes (e.g. waiting times, engagement, completion).

(iii) Strengthen and expand the volunteer counselling programme, including recruitment, retention, and development.

(iv) Embed a culture of reflective practice, continuous improvement, and clinical excellence.

(v) Contribute to the financial sustainability of the service through efficient resource use and support for income-generating activity.

(vi) Build and maintain partnerships with training providers and referral organisations.

(vii) Monitor and evaluate service outcomes to inform development and reporting.

Service Leadership & Delivery

Lead the day-to-day delivery of YCS counselling services, ensuring a high-quality, accessible and well-coordinated provision.
Oversee the full client journey, including referral, assessment, allocation, engagement and endings.
Manage client assessment appointments, waiting lists and allocation to counsellors to ensure timely and appropriate access.
Maintain a small caseload, including undertaking client assessments and delivering counselling where required, particularly in more complex cases.
Contribute to the smooth running of the therapy centre, including opening and closing the premises and working flexibly as part of a small team.
Work collaboratively as part of a small, values-driven team, contributing to a supportive and flexible working environment.

Student & Volunteer Counsellor Support

Lead on the recruitment, induction and onboarding of student and volunteer counsellors.
Provide ongoing guidance and support throughout the placement journey, ensuring a positive, structured and professionally enriching experience.
Act as a key point of contact for counsellors, supporting them with queries relating to client work, processes and placement requirements.
Monitor counsellor progress, including review of client logs, attendance and placement requirements, and completion of reports for training providers.
Support counsellor wellbeing and development through regular communication, informal support and signposting where appropriate.

Clinical Quality & Safe Practice (in collaboration with Clinical Lead)

Support the delivery of safe, ethical and effective counselling practice in line with NCPS (or equivalent) standards.
Provide day-to-day guidance to counsellors on managing risk, safeguarding concerns and complex client presentations, escalating to the Clinical Lead where appropriate.
Act as a safeguarding point of contact during operational hours (e.g. when locking up) and ensure concerns are appropriately recorded and escalated.
Monitor client engagement, endings and overall service quality, identifying areas for improvement.

Service Development & Partnerships

Support the Director in the ongoing development and growth of the counselling service.
Build and maintain relationships with counselling training providers to support the recruitment and retention of placements.
Contribute to the development of systems, processes and policies that improve service delivery and consistency.

Operations, Systems & Data

Maintain accurate and up-to-date client and service records in line with GDPR and confidentiality requirements.
Use digital systems (including Microsoft 365 and client management databases) to support efficient service delivery, communication and reporting.
Monitor key service data, including waiting times, engagement and outcomes, supporting reporting requirements.
Contribute to the effective administration of bookings, cancellations and client communications.

Pay: £30,030.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

counselling service manager jobs in cardiff, wls

Counselling Service Manager

Head of People and Culture

Exercise referral instructor

Relationship Manager (South Wales)

Candidate Attraction Coordinator

Bartender

Tenancy Support Officer / Swyddog Cymorth Tenantiaeth

Practice Manager

Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)

Governance & Risk Manager

General Manager

Qualified Counsellor

Service Manager

Location Manager

Emotional Literacy Support Assistant (ELSA)

Assistant Manager

Triathlon Coach (Junior Courses)

Senior Beauty Specialist

Chef

Retail Crew

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