Customer experience team leader Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
22h
Customer Experience Team Leader
Hafod —Cardiff
- £31,271 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
2d
Team Leader
Home Bargains —Cardiff
- £32,032 a year
- Part-time
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
9d
Customer Service Team Leader
Hays-Hiredonline —Whitchurch
- £16.41 an hour
- Temporary
- Hybrid work
- Customer service
- Leadership
7d
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
2d
Retail Team Leader
Superdry —Cardiff
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Graduate Management Trainee - Cardiff
Enterprise Mobility —Cardiff
- Full-time
- Sales
- Customer service
- Bachelor's degree
Store Manager
Lovisa —Cardiff
- Full-time
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
10d
ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER
INDITEX —Cardiff
- Full-time
- Sales
- Customer service
Quick apply
10d
Customer Experience Adviser - Sensitive Claims
LegalAndGeneral —Cardiff
- £24,720 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
3d
Assistant Store Manager
Lovisa —Cardiff
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Customer Team Leader
Co-op —Saint Athan
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Assistant Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Agency Enquiries Agent
Legal & General Investment Management —Cardiff
- From £24,720 a year
- Customer service
- Communication skills
- Employee discount
16h
Customer Experience Adviser - Sensitive Claims
Legal & General Investment Management —Cardiff
- £24,720 a year
- Communication skills
- Employee discount
3d
Sales Team Leader
LKQ Corporation —Cardiff
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Assistant Store Manager
Vision Express —Cardiff
- Leadership
- School
- Annual leave
- Employee assistance programme
Customer Service Supervisor
Transport for Wales —Pontypridd
- £38,012 a year
- Weekend availability
- Management
- Microsoft Office
- Classroom experience
- Employee discount
2d
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Annual leave

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Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year
22 hours ago

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

customer experience team leader jobs in cardiff, wls

Customer Service Team Leader

Customer Experience Team Leader

Team Leader

Customer Service Team Leader

Customer Experience Specialist

Retail Team Leader

Graduate Management Trainee - Cardiff

Store Manager

Key Support Services Team Leader

ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER

Customer Experience Adviser - Sensitive Claims

Assistant Store Manager

Customer Team Leader

Assistant Manager

Agency Enquiries Agent

Customer Experience Adviser - Sensitive Claims

Sales Team Leader

Assistant Store Manager

Customer Service Supervisor

Store Manager

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