Debt collector Work, Jobs in Cardiff, Wls (with Salaries)

Credit Controller- Cardiff
Xeinadin —Cardiff
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme

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Credit Controller- Cardiff
Xeinadin —Cardiff
You will liaise with customers and internal departments to maintain accurate financial records and resolve payment issues efficiently.
Commercial Credit Controller
University of Wales Trinity Saint David —Swansea
You will take strategic oversight of end-to-end credit management, working with high-value and complex accounts to drive timely collections and improve cash…
£48,822 - £58,225 a year
2d

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Credit Controller- Cardiff

Xeinadin -
Cardiff

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Job details

Permanent

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Microsoft Excel
Customer service
Accounting software
Microsoft Office
Organisational skills
Communication skills
Negotiation
Time management

Full job description

Vacancy Name

Credit Controller- Cardiff

Vacancy No

VN2182

Employment Type

Permanent

Duration

N/A

Location City

Cardiff

Location Country

Company Description

Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description

As a Credit Controller you will support the effective management and monitoring of client credit accounts, ensuring timely payment collection and minimising bad debt exposure. You will liaise with customers and internal departments to maintain accurate financial records and resolve payment issues efficiently.

Key Responsibilities

1. Credit Control Management:

Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly.

Maintain accurate and up-to-date customer account records.

2. Debt Collection:

Chase outstanding debts by phone, email, or letter.

Negotiate payment plans with customers experiencing financial difficulties.

Work with legal teams on escalating overdue accounts to legal action when necessary.

Ensure collections are in line with company policies and payment terms.

3. Account Reconciliation & Receipting:

Allocation and reconciliation of customer accounts to ensure all payments are accounted for and discrepancies are addressed.

Investigate and resolve payment discrepancies and customer queries in a timely manner.

4. Reporting:

Assist in preparing and presenting weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team.

Provide insights and analysis on payment trends and customer credit risk.

5. Collaboration with Internal Teams:

Work closely with the Business Stakeholders to resolve any credit-related issues affecting customer relationships.

Liaise with the finance team to ensure that billing and invoicing processes run smoothly.

6. Compliance:

Ensure adherence to credit policies and procedures.

Comply with regulatory and legal requirements related to credit control and debt recovery.

Key Requirements

Proven experience as a Credit Controller, Debt Collector, or in a related role.

Strong knowledge of credit management and collection procedures.

Excellent communication and negotiation skills.

Ability to work well under pressure and handle difficult conversations.

Strong organizational and time management skills.

Proficiency in accounting software and MS Office (especially Excel).

Additional Requirements

Attention to detail and high levels of accuracy.

Strong problem-solving skills.

Ability to work independently and as part of a team.

Customer service-oriented with a focus on maintaining positive customer relationships.

Model

Hybrid

Salary

Competitive

Benefits

Company Pension Scheme

25 days of annual leave + bank holidays

Additional annual leave days from certain levels of seniority

Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum

Business closure over Christmas*

Life Assurance x4 annual salary

Enhanced family leave policies

Enhanced Company Sick Pay

Employee Assistance Programme – 24/7 support, free and confidential

Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:

Critical Illness Cover

Cash plan

Cycle to work

Eye care

Dental

subject to exceptions and business needs

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Credit Controller- Cardiff

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