Implementation lead Work, Jobs in Cardiff, Wls (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
7h
Assistant Operational Manager
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
- Communication skills
8d
Community Engagement Manager
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Annual leave
3d
New Business Manager
Brakes —Cardiff
- Up to £48,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee discount
7d
Technical Engineering Lead
International Baccalaureate —Cardiff
- £75,000 a year
- Full-time
- Hybrid work
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Free parking
- Employee discount
Quick apply
1d
Press Officer Part Time
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £30,605.90 a year
- Part-time
- Hybrid work
- Sales
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
3d
Continuous Improvement Lead
Safran —Cwmbran
- Full-time
- Continuous improvement
- Leadership
7d
Regional Sales Manager
OrderYOYO —Cardiff
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
5d
Data Lead
Scrumconnect Consulting —Bridgend
- £75,000 a year
- AWS
- Leadership
- Communication skills
Culture Lead - 12-Month FTC
AXA —Bristol
- Up to £90,000 a year
- Organisational skills
- Leadership
Director, Global Sourcing
Revvity —Cardiff
- Master's degree
- Bachelor's degree
- Driving
14d
Policy Advisers
Food Standards Agency —Cardiff
- £34,955 - £42,236 a year
- Temporary
- Remote
- Presentation skills
13d
Lead Power Platform Consultant
iCoTech Services —Cardiff
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
Quick apply
Human Resources Business Partner (Wellbeing)
South Wales Police —Bridgend
- £47,046 - £50,949 a year
- Full-time
- Microsoft Office
- Presentation skills
- Travel
- Employee discount
7d
Account Director - 16 months FTC
Walker & Sloan —Cardiff
- Leadership
Planning Manager
The Royal Mint —Llantrisant
- £45,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Free parking
- Annual leave
1d
Learning and Development Leader
Celanese International Corporation —Newport
- Full-time
- Project management
- Organisational skills
- Communication skills
Project Planner
Baker Hughes —Nailsea
- Full-time
- Oracle
- Bachelor's degree
- Leadership
- Flexible schedule
- Life insurance

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
6 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

implementation lead jobs in cardiff, wls

Ombudsman and Complex Complaints Lead

Head of People and Culture

Assistant Operational Manager

Community Engagement Manager

New Business Manager

Technical Engineering Lead

Operations Manager - Waste Management

Press Officer Part Time

Continuous Improvement Lead

Regional Sales Manager

Data Lead

Culture Lead - 12-Month FTC

Director, Global Sourcing

Policy Advisers

Lead Power Platform Consultant

Human Resources Business Partner (Wellbeing)

Account Director - 16 months FTC

Planning Manager

Learning and Development Leader

Project Planner

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