Information technology Work, Jobs in Cardiff, Wls (with Salaries)

IT Support Technician
AllClear Travel Insurance —Cardiff
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Analysis skills
- Annual leave
- Employee discount
Quick apply
4d
IT Advisor
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- School
- Annual leave
3d
IT Support Technician
Excellence IT (UK) Ltd —Caerphilly
- £26,000 - £30,000 a year
- Full-time
- English
- In-person
- Free parking
- Store discount
Quick apply
3d
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Communication skills
- Time management
- Free parking
- Employee discount
IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
IT Warehouse Service Desk Analyst
Lidl —Severn Beach
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Store discount
- Employee discount
5d
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
11d
Systems Analyst I
Thermo Fisher Scientific —Newport
- Full-time
- Customer service
- English
- Databases
Senior Assistant, HR Services – People Service Desk, 12 month FTC/Secondment
Deloitte —Cardiff
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Organisational skills
3d
Service Desk Technician
Exponential-e —Bridgend
- Maintenance
- Communication skills
- Referral programme
Quick apply
12d
Head of IT
Central Support —Bristol
- £55,000 - £65,000 a year
- Full-time
- POS
- Budgeting
- AI
- Annual leave
- Employee discount
Quick apply
Site Systems Co-ordinator / Site Systems Administrator
Dalkia —Bridgwater
- Communication skills
8d
System Administrator
Wilson James —Bridgwater
- From £29,000 a year
- Monday to Friday
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
Senior Technical Support Officer
Avon and Somerset Constabulary —Portishead
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Employee discount
5d
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Solutions Architect
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- £55,513 - £83,270 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Manager (Welsh essential post)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Training & development
- Leadership
- Annual leave
- Language training provided
2d

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IT Support Technician

AllClear Travel Insurance -
Cardiff

Quick apply

Job details

Full-time
£28,000 - £30,000 a year
4 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Jira
Technical troubleshooting
Desktop support
Microsoft Outlook
Software deployment
Ticket management
Microsoft Exchange
Windows
User account management
Analysis skills
Computer hardware
Organisational skills
Communication skills
Active Directory
Information Technology

Full job description

Description

We are recruiting an IT Support Technician to provide expert technical support at our Cardiff office. This role involves delivering technical support across the business, maintaining high service standards, and working closely with an experienced on-site technician. The successful candidate will be proactive, organised, and committed to providing reliable IT support while contributing to the wider IT team spread across three UK sites.

Key Responsibilities

Providing day-to-day support to all onsite and remote users across the business
Deliver a quality service in a professional, approachable manner
Ensure all support tickets are resolved efficiently and within the agreed SLA’s
Working to the defined IT Support procedures and policies
Diagnosing, troubleshooting and resolving user hardware and application issues
Setting up and deployment of new Windows desktops and laptops to onsite and remote users
Relocating of user hardware to alternate locations around the site
Escalating calls to internal and external support providers where necessary
Maintain company asset documentation and contribute to the IT Support Knowledge Base
Assisting the IT Operations Team with on-site request

This list of duties is neither exclusive nor exhaustive and may be amended by senior management from time to time, nor is it in an order of importance.

Skills, knowledge & expertise

At least three years' experience in a similar role
Strong problem-solving and organisational skills
Excellent communication and interpersonal skills, both over the phone and in person
An eagerness to learn and develop new skills
Flexibility to work with a wide variety of technology and end-user skill levels
A professional manner in dealing with all users at all times
Ability to multi-task and manage time effectively
Ability to work effectively as part of a team
Flexibility to travel for planned visits to remote offices
Strong analytical skills and the ability to resolve issues independently
High standards of professional dress, behaviour, and appearance

The candidate must be well experience in the following areas and be able to apply these skills from stage zero upwards, with minimal assistance.

Windows management and Office 365 applications
User administration via Office 365, Azure AD and Active Directory
Exchange / Outlook Online administration
Windows File and Print Server administration
User hardware and software issue resolution, including investigating and resolving issues beyond immediate solutions
Windows desktop installations
Installing/upgrading software on PCs and laptops where required, including minor hardware interventions (battery, RAM, or SSD replacement)
Following agreed IT procedures

Desirable Skills

University graduate 2:1
Experience with Mac0S and i0S
Experience using Jira

Benefits

32 days annual leave (including bank holidays)
Company-paid health cash plan
Pension via salary sacrifice
Holiday buy scheme
Perkbox discount portal
Staff travel insurance discounts
Supportive, inclusive team culture
Convenient office locations with easy access to public transport

About AllClear Travel Insurance

At AllClear, we believe everyone deserves the freedom to explore the world—no matter their age, destination, or medical history. Since 2000, we’ve helped over 3.5 million people get the travel insurance they need to go further, worry-free. Whether it's a once-in-a-lifetime adventure or a quick city break, we’ve got it covered.

We’re proud to be one of the UK’s leading travel insurance specialists, with top-rated policies (hello, 5-star Defaqto and Which? Recommended) and a 4.9-star Trustpilot rating that speaks for itself.

But here’s the bit you really want to know…

We’re not your average insurance company. With five offices, 500+ amazing team members, and plenty of big ideas, we’re growing fast—and we want you to grow with us.

AllClear has been recognised as one of the top 10 insurance companies to work for, and it shows in how we treat our people. We offer:

Award-winning culture – Personal Lines Broker of the Year, Broker Innovation Awards, and more

Flexible working options – Because life happens

Competitive pay and benefits – Because you're worth it

Career development – We invest in your future

Inclusive, supportive teams – You’ll never go it alone

1-Star Best Companies Accreditation (2024) – Yep, we’re officially a great place to work

If you’re passionate, proactive, and ready to work somewhere that values what you bring to the table, then you’ll fit right in. We're big on integrity, innovation, and doing the right thing—for our customers and for each other.

Check out our current roles—we’d love to welcome you to the AllClear family.

Quick apply

Refine Your Search

information technology jobs in cardiff, wls

IT Support Technician

IT Advisor

IT Support Technician

IT Service Desk Analyst

IT Service Desk Analyst

IT Manager

Senior Service Desk Analyst

IT Warehouse Service Desk Analyst

Senior IT Service Manager - User Experience & Support Services

Systems Analyst I

Senior Assistant, HR Services – People Service Desk, 12 month FTC/Secondment

Service Desk Technician

Head of IT

Site Systems Co-ordinator / Site Systems Administrator

System Administrator

Senior Service Desk Analyst

Senior Technical Support Officer

Product Technical Support Engineer - TMS

Solutions Architect

Helpdesk Manager (Welsh essential post)

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