It service manager Work, Jobs in Cardiff, Wls (with Salaries)

Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
Senior IT Service Manager
Office for National Statistics —Newport
- £56,861 - £66,704 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
6d
1st Line Service Desk Team Lead
ARO —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Employee assistance programme
Quick apply
2h
IT Infrastructure Field Support Engineer
Eurofins UK Forensic Services —Cardiff
- Monday to Friday
- Customer service
- Laboratory experience
- Travel
- Free parking
- Annual leave
Quick apply
5h
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
Asset Data and Information Lead Officer / Swyddog Arweiniol Data a Gwybodaeth
Wales & West Housing —Llanishen
- £45,436 - £54,373 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
5d
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Employee assistance programme
Quick apply
6d
ICT Cloud Infrastructure and Platforms Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Free parking
- Health & wellbeing programme
Configuration Manager (Service Asset & Configuration Management - SACM)
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- IT
Quick apply
8d
Cyber Security Analyst
Medr —Merthyr Tydfil
- £39,457 - £46,243 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Knowledge and Information Management (KIM) Assistant
Office for National Statistics —Newport
- £28,138 - £32,953 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
9d
Problem Manager
Vista Retail Support —Cardiff
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Free parking
- Referral programme
Quick apply
7d
Data Governance Manager
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Communication skills
9d
Digital & Technology Project Manager - 10 month FTC
YeoValley —Highbridge
- £50,000 a year
- Azure
- PMP
- ERP systems
- Free parking
Quick apply
9d
ICT Technical Engineer - Infrastructure
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
9d
Schools Desktop Support Analyst
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- Full-time
- English
- IT
5d
Data Management Coordinator
General Dynamics Land Systems UK —Pentrebach
- £34,400 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Data Center Critical Environment Technician Manager

Microsoft -
Newport

Apply Now

Job details

Full-time
£44,700 - £86,500 a year

Qualifications

Azure
Computer Science
MCP
Six Sigma Green Belt
Microsoft Office
Supervising experience
Computer hardware
CompTIA Network+
IT
CompTIA A+

Full job description

Overview

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Lead and develop the team, driving accountability, coaching, and a strong, positive culture
Own data center service compliance and ensure consistent delivery of high-quality standardsEnforce adherence to DCS policies, SLAs, and operational procedures across all service execution
Oversee technician readiness, including training, execution quality checks, and corrective actions
Manage escalations and process changes, ensuring effective resolution and clear stakeholder communication
Champion safety and operational excellence, promoting accountability, compliance, and high service quality across the site

Qualifications

Required Qualifications:

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology or related experience working with technical teams.
Experience directing, supervising, or managing others.
Experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:
Associate degree in Computer Science or related field and/or equivalent work experience.
Experience supporting IT equipment or related technology.
Experience working in a production, mission-critical 24x7x365 data center environment.
Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
Experience leading diverse, technical, or IT workforce of up to ten employees.

Critical Environment Ops M3 - The typical base pay range for this role across United Kingdom is £ 44,700.00 - £ 86,500.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

it service manager jobs in cardiff, wls

Data Center Critical Environment Technician Manager

Senior IT Service Manager

1st Line Service Desk Team Lead

IT Infrastructure Field Support Engineer

ICT Infrastructure Manager

Asset Data and Information Lead Officer / Swyddog Arweiniol Data a Gwybodaeth

ICT Enterprise Specialist

IT Manager

ICT Cloud Infrastructure and Platforms Specialist

Configuration Manager (Service Asset & Configuration Management - SACM)

Cyber Security Analyst

Business Analyst

Service Desk Advisor (First Line Helpdesk)

Knowledge and Information Management (KIM) Assistant

Problem Manager

Data Governance Manager

Digital & Technology Project Manager - 10 month FTC

ICT Technical Engineer - Infrastructure

Schools Desktop Support Analyst

Data Management Coordinator

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