it specialist engineer Work, Jobs in cardiff, wls (with Salaries)

IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
14d
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
12d
IT Support Engineer
Bridgend County Borough Council —Bridgend
- £31,537 - £32,597 a year
- Full-time
- Computer networking
- Communication skills
- School
4h
Infrastructure Engineer
AIRBUS Defence and Space Limited —Newport
- Full-time
- Computer networking
- In-person
- Free parking
- Relocation assistance
Systems Engineer
Amentum —Cardiff
- Full-time
- Engineering
- Analysis skills
- Agile
- Employee assistance programme
Automation Engineer
Finsbury Food Group —Cardiff
- Full-time
- Microsoft Office
- Programmable logic controllers
- Bakery
- Employee assistance programme
- Employee discount
Quick apply
Apprentice Junior Maintenance Engineer
AGSE Global Services —Cardiff
- £8 an hour
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
21h
Electrical Design Engineer - Building Services
Stantec —Cardiff
- Engineering
- Master's degree
- Bachelor's degree
Platform Specialist
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- SQL
- Employee discount
Quick apply
Principal Mechanical Engineer
NHS Wales Shared Services Partnership —Cardiff
- £67,583 - £78,530 a year
- Full-time
- English
- Communication skills
- Mechanical knowledge
8d
Technical UI Artist
Rocket Science Group —Cardiff
- Full-time
- Communication skills
- Annual leave
- Work from home
Platform Specialist
Legal & General Investment Management —Cardiff
- SQL
- Employee discount
Test Specialist
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £35,000 a year
- Full-time
- Schematics
- Assembly
- Quality control
14d
Brand Application Specialist
AtkinsRéalis —Cardiff
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Senior Electrical Design Engineer - Building Services
Stantec —Cardiff
- Engineering
- Master's degree
- Bachelor's degree
Repair engineer
Otis —Cardiff
- Full-time
Systems Integration & Test Engineer
Amentum —Cardiff
- Full-time
- Computer Science
- Engineering
- APIs
- Employee assistance programme
Game Engineer - Unreal
Rocket Science Group —Cardiff
- Full-time
- Analysis skills
- C++
- Mentoring
- Annual leave
- Work from home
1d
Process Maintenance Engineer
YeoValley —Blagdon
- £48,869 - £53,587 a year
- Project management
- Free parking
Quick apply
8d
Service Engineer
Laser Wire Solutions —Pontypridd
- £35,000 - £45,000 a year
- Full-time
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Life insurance
Quick apply

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IT Support Engineer

CheckFire Ltd
Caerphilly

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year
14 days ago

Benefits

Free parking
Profit sharing
Additional leave
Company pension
Transport links
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Azure
Microsoft Outlook
Windows
ITIL
IT support
Mobile device management
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune

Full job description

IT Support Engineer

Location: Bedwas, Caerphilly

Salary: up to £35,000

About us

With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands.

The Role

The IT Service Desk Analyst is the first point of contact for all IT-related incidents, service requests, and queries across the MultiShield Group. You will deliver high-quality technical support, ensure rapid issue resolution, and play a key role in maintaining a stable, secure, and efficient technology environment. This role supports hardware, software, networks, business systems, and end-user services while contributing to ongoing improvements in IT service delivery.

What You’ll Do

First Line Support & Incident Management

Act as the initial point of contact for all IT support issues via phone, email, ticketing system, and in person.
Log, prioritise, and manage incidents and service requests using ITSM tools.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Escalate more complex problems to second-line or specialist teams where required.

User Support & Customer Service

Provide outstanding customer service to all internal users across the Group.
Support employees with the setup, access, and use of business applications and tools.
Assist with user onboarding/offboarding, including accounts, devices, and permissions.
Produce and maintain end-user guides and knowledge-base articles.

Systems, Devices & Infrastructure Support

Prepare, configure, and deploy laptops, desktops, printers, mobile devices, and peripherals.
Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive.
Assist with network troubleshooting (WiFi issues, basic connectivity checks).
Maintain and update asset inventory records.

Security & Compliance

Ensure all systems and devices follow CheckFire’s IT security policies.
Support patching, antivirus, MFA, and general cybersecurity practices.
Identify and report potential security risks or suspicious activity.

Continuous Improvement

Identify recurring problems and recommend long-term solutions.
Contribute to process improvements within the IT Service Desk.
Support IT projects, system upgrades, and rollout activities as required.

What we’re looking for

Essential

Experience in a similar IT support/helpdesk or service-desk environment.
Strong knowledge of Windows operating systems and Microsoft 365.
Basic understanding of networks, user administration, and hardware troubleshooting.
Excellent communication and customer-service skills.
Ability to prioritise tasks in a fast-paced environment.

Desirable

Experience with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira).
Exposure to cloud environments (Azure AD, Intune, MDM).
Understanding of ITIL principles.
Knowledge of cybersecurity fundamentals.

Why You’ll Love Working for Us

Competitive pay package with profit share opportunity
Be part of a fast-paced, high-impact team delivering products that protect lives
Collaborative, supportive environment with strong team culture
Modern purpose-built office and warehouse, with free on-site parking
Work in a role where every day you make a difference for our customers

Pay: Up to £35,000.00 per year

Benefits:

Additional leave
Company pension
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

it specialist engineer jobs in cardiff, wls

IT Support Engineer

Technical Support Engineer

IT Support Engineer

Infrastructure Engineer

Systems Engineer

Automation Engineer

Apprentice Junior Maintenance Engineer

Electrical Design Engineer - Building Services

Platform Specialist

Principal Mechanical Engineer

Technical UI Artist

Platform Specialist

Test Specialist

Brand Application Specialist

Senior Electrical Design Engineer - Building Services

Repair engineer

Systems Integration & Test Engineer

Game Engineer - Unreal

Process Maintenance Engineer

Service Engineer

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