passenger assistant Work, Jobs in cardiff, wls (with Salaries)

Customer Relations Assistant
Transport for Wales —Pontypridd
- £12.71 an hour
- Word processing
- Classroom experience
- Computer skills
- Employee discount
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Part Time School Driver
Techxi —Shirehampton
- From £14.46 an hour
- Overtime
- Driving
- Commercial driving
- Mechanical knowledge
- Free parking
- Bereavement leave
Quick apply
Signalling Engineer
Amey Ltd —Cardiff
- Full-time
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
6d

More jobs to discover

Find similar jobs that you might be interested in.

Facilities Coordinator
Aelwyd Housing —Cardiff
To be responsible for the day-to-day building and facilities management of social housing communal buildings and properties across South Wales.
£35,000 a year
Quick apply
Pension Coordinator
BBC —Cardiff
Prior experience of pension administration or working in a service centre environment. Excellent interpersonal and communication skills, both written and verbal…
£32,000 - £34,000 a year
1d

I want to receive the latest job alerts for passenger assistant in cardiff, wls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

passenger assistant jobs near cardiff, wls

Customer Assistant jobs in Pontypridd

Customer Assistant jobs in Epsom

Social Media Assistant jobs in London

Customer Assistant jobs in Limavady

Customer Assistant jobs in Leeds

Teaching Assistant No Experience Required jobs in London

Customer Assistant jobs in Worksop

Sales Coordinator jobs in London

Contract Coordinator jobs in Kent

Software Developer Contract jobs in London

Contract Coordinator jobs in Milton Keynes

Contract Administrator jobs in London

Contract Coordinator jobs in Reading

Hgv Driver jobs in Fareham

Excavator Driver jobs in London

Delivery Driver jobs in Portadown

Hgv Driver jobs in Peterborough

Forklift Driver jobs in London

Hgv Driver jobs in Northamptonshire

Customer Relations Assistant

Transport for Wales -
Pontypridd

Apply Now

Job details

Fixed term contract
£12.71 an hour

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Word processing
Classroom experience
Computer skills
Communication skills
Welsh

Full job description

Pay Rate:
£12.71 per hour
Location:
Llys Cadwyn Pontypridd
Website Category:
Head Office
Contract Type:
Fixed Term
Closing Date:
8 June 2026
Vacancy Reference:
0584

Please note: this is a 6 month fixed-term contract

The Role

The Customer Relations Assistant performs an integral multifunctional role within the Customer Relations function, providing efficient administration support including organising, processing and monitoring all channels of communication as well as supporting the management team with the preparation of reports and data analysis.

Role responsibilities

Provide a high-quality Customer Relations service, by professionally addressing complaints, queries and feedback from customers via a range of contact methods to resolve customer queries promptly.
Process customer queries by recording information about customers, cases, and contact reasons into the CRM system, to ensure all data captured is both complete and accurate.
Produce quality written responses to all customer contacts by complying with our regulatory timescales, Complaint Handling procedures and internal guidelines to ensure the output of replies to customers meets internal quality guidelines regarding content and tone.
Process delay repay claims on our Delay Repay system by using a range of contact methods and our CRM systems, ensuring that each claim is processed in line with our Passenger Charter

Who we're looking for

High standard of written and verbal communication
Proficient computer and word processing skills with Microsoft
Excellent organisational
Ability to provide a consistent high-quality service to

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

passenger assistant jobs in cardiff, wls

Customer Relations Assistant

Contract Coordinator

Part Time School Driver

Signalling Engineer

More jobs to discover

I want to receive the latest job alerts for passenger assistant in cardiff, wls

Explore jobs in more locations

Job benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected