Program support manager Work, Jobs in Cardiff, Wls (with Salaries)

Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills
13d
Senior Program Manager - UxS
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- £73,416.55 - £110,124.82 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
8d
L'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Cardiff (37.5 Hours)
l'Oréal —Cardiff
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Cardiff
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Welsh for Adults Manager
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Organisational skills
- School
- Annual leave
6d
Assistant Manager
Pho —Cardiff
- £32,400 - £42,900 a year
- Full-time
- Restaurant management
- Restaurant
Quick apply
3d
Program Manager
ASSA ABLOY —Cardiff
- Microsoft Powerpoint
- Computer Science
- Engineering
- Annual leave
7d
Corporate Learning Center Instructor
KLA —Newport
- Full-time
- English
- Bachelor's degree
- Travel
- Annual leave
9d
Learning and Development Leader
Celanese International Corporation —Newport
- Full-time
- Project management
- Organisational skills
- Communication skills
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Free parking
- Employee discount
Quick apply
9d
Data Center Project Manager
Microsoft —Newport
- £46,400 - £80,400 a year
- Full-time
- Azure
- Computer Science
- PMP
Labour and Employee Relations Specialist
Cytiva —Cardiff
- Full-time
- Travel
- Human resources
- Business
- Annual leave
14d
Assistant Store Manager
Lovisa —Cardiff
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
2d
Store Manager
Lovisa —Cardiff
- Full-time
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Product Manager II
LexisNexis Risk Solutions —Cardiff
- Full-time
- Product management
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Regional Training Manager - Southwest - Maternity Cover
l'Oréal —Cardiff
- Full-time
- Management
- Analysis skills
- Education
Quick apply
Product Manager II
RELX —Cardiff
- Full-time
- Product management
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Programme Manager
Safran —Cwmbran
- Full-time
- Management
- PMP
- Engineering
14d
Reconciliations Team Leader
Sedgwick —Cardiff
- Full-time
- Management
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
7d
Assistant Store Manager
Vision Express —Cardiff
- Leadership
- School
- Annual leave
- Employee assistance programme

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Technical Support Manager

DVS -
Cardiff

Apply Now

Job details

13 days ago

Qualifications

Management
Customer service
CCTV
Organisational skills
IT
Leadership
Communication skills

Full job description

Location:Internal role, based at DVS Cardiff

Role Summary:

This is an excellent opportunity to join our fast-paced, award-winning Technical Support Department as Technical Support Manager. The role is responsible for the day-to-day leadership and performance of the department, with a strong focus on developing the team’s technical knowledge, improving service standards, delivering outstanding customer experience, and achieving departmental KPIs.

Responsibilities

Department Leadership and Performance

Lead and support all areas of the Technical Support Department, ensuring efficient and effective day-to-day operations.

Drive departmental performance by monitoring, developing, and reporting on KPIs through weekly and monthly data packs.

Ensure all team members complete their individual and team KPI activities.

Support the wider business and uphold the DVS brand by leading through example and promoting company values.

Team Management and Development

Support technical activities where required and provide hands-on guidance to the team.

Train and develop team members with a focus on technical knowledge, customer service, and continuous improvement.

Maintain attendance and individual performance records, and conduct monthly 1-to-1 meetings with updates recorded in People HR.

Coordinate supplier-led training and ensure relevant content is used to support continued team learning and development.

Deliver effective customer training as part of the DVS training program, either in-house or online.

Customer Service and Quality

Build and maintain strong customer relationships through efficient, professional communication.

Resolve escalated customer and interdepartmental queries professionally and effectively.

Maintain high service standards through appropriate quality control measures and a commitment to industry-leading customer experience.

Operational and Management Responsibilities

Maintain a safe working environment by following all health and safety procedures and safe systems of work, and ensure equipment is properly maintained and accounted for.

Attend training sessions and meetings as required, including occasional commitments outside normal working hours.

Contribute to the DVS management team by providing feedback, supporting actions from the Executive team, and helping to drive day-to-day business operations.

Attend weekly, monthly, and ad hoc DVS management meetings as required.

Key Objectives

Excellent interpersonal, customer service, organizational, and communication skills

Strong leadership skills, with the ability to motivate and develop a team

Excellent analytical and problem-solving skills, even under pressure

High attention to detail and the ability to use initiative

Ability to work in a time-sensitive environment and meet deadlines

A strong desire to learn and keep both yourself and the team up to date with new processes and technical developments

A positive, can-do attitude

Ideal Candidate

A strong track record of professionalism and excellent customer service

Good knowledge of basic electronic principles and strong IT literacy

Proven experience of leading a team successfully

A keen interest in learning about new technologies, industry trends, and networking

Essential industry knowledge in CCTV, fire, access control, intruder, and door entry systems

Previous management experience

To apply for this role please email your CV to [email protected]

Apply Now

Refine Your Search

program support manager jobs in cardiff, wls

Technical Support Manager

Senior Program Manager - UxS

L'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Cardiff (37.5 Hours)

Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped

Welsh for Adults Manager

Assistant Manager

Program Manager

Corporate Learning Center Instructor

Learning and Development Leader

Operations Manager - Waste Management

Data Center Project Manager

Labour and Employee Relations Specialist

Assistant Store Manager

Store Manager

Product Manager II

Regional Training Manager - Southwest - Maternity Cover

Product Manager II

Programme Manager

Reconciliations Team Leader

Assistant Store Manager

I want to receive the latest job alerts for program support manager in cardiff, wls

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Location:Internal role, based at DVS Cardiff

Role Summary:

Responsibilities

Key Objectives

Ideal Candidate

To apply for this role please email your CV to [email protected]

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