senior process Work, Jobs in cardiff, wls (with Salaries)

Disputes Officer
Capital On Tap —Cardiff
- £500 - £750 a week
Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Assistant Operational Manager
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
- Communication skills
8d
Onboarding Analyst (Weekends)
Capital On Tap —Cardiff
- £500 - £750 a week
- Weekend availability
- Financial services
Head of Operations - Cardiff Airport
Swissport International AG —Cardiff
- Full-time
- Management
- English
Property Portfolio Manager
Student Cribs —Cardiff
- £40,000 - £50,000 a year
- Weekend availability
- Travel
- Data entry
- In-person
- Sick pay
Quick apply
Graduate Management Trainee - Cardiff
Enterprise Mobility —Cardiff
- Full-time
- Sales
- Customer service
- Bachelor's degree
Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)
United Welsh —Tongwynlais
- £39,200.26 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
2d
Senior Food Technologist
Cardiff Metropolitan University —Cardiff
- £45,413 - £51,039 a year
- Full-time
- Project management
- School
- Time management
- Annual leave
People Partner (Change and Organisational Development)
Admiral —Cardiff
- Annual leave
7d
Programme Management Office (PMO) Co-ordinator (SRS)
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Full-time
- Microsoft Office
- Administrative experience
- Project management
2d
Fire Safety Advisor
Cardiff and Vale University Health Board —Llandough
- £40,559 - £48,841 a year
- Full-time
- English
13d
Senior Support Worker
Priory Group —Roath
- Full-time
- Referral programme
IOM Senior Administrative Officer
HM Prison & Probation Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
8d
Facilities Manager
CBRE —Cardiff
- Full-time
- Management
- Customer service
- Travel
Senior Onboarding Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Financial services
13d
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
2h
Senior Etch Process Engineer
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Senior Operations Manager
Cytiva —Cardiff
- Full-time
- ERP systems
- Continuous improvement
- Travel
IT Support Technician
Commercial —Cardiff
- Up to £26,228 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply

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Disputes Officer

Capital On Tap -
Cardiff

Apply Now

Job details

£500 - £750 a week

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Full job description

We’re Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

Check out the development opportunities in the Disputes team.

Cardiff | 3 days in office, 2 from home. You’ll work from the office for your first 12 weeks whilst you get set up in your new role.

Disputes Team ✨

We’re looking for a confident, customer-focused professional to take full ownership of the cardholder disputes process. Rather than simply processing tickets, you’ll manage each case from start to finish — investigating thoroughly, engaging with customers, assessing evidence, and making balanced decisions that deliver fair, consistent outcomes. You’ll play a key role in protecting the customer experience while ensuring every decision meets regulatory standards and upholds the integrity of our processes.

What You'll be Doing

Engage with cardholders to resolve transaction queries and agree on the most effective dispute approach.
Assess claims to determine validity and confirm chargeback eligibility.
Conduct detailed investigations, analysing transaction data, documentation, spending patterns, and dispute history.
Prepare and submit chargebacks for UK and US cases, ensuring full compliance with Visa regulations and timeframes.
Communicate with customers throughout fraud investigations, gathering evidence and delivering fair, evidence-based decisions.
Monitor fraud trends and collaborate with internal teams to strengthen controls and prevent future losses.

We’re Looking For

Experience within the cards or payments industry, with specific exposure to card scheme core rules and FCA regulations.
Proven ability to manage a complex caseload within regulatory timescales and internal SLAs.
A self-starter who can operate independently, taking full ownership and accountability for their decisions.
Meticulous investigation skills, ensuring accuracy in every case.
A strong work ethic with a desire to identify process improvements and drive higher customer satisfaction.

Interview Process

Stage 1: First stage: 30-minute intro and values call with a Talent Partner (Video call)
Stage 2: Second stage: Task to be completed prior to a one hour virtual interview with members of the Management Team.
Stage 3: Final stage: Informal conversation with a member of the Senior Management Team.

Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Lease a brand-new electric car through our Octopus EV salary sacrifice scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Other Info
Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

senior process jobs in cardiff, wls

Disputes Officer

Ombudsman and Complex Complaints Lead

Assistant Operational Manager

Onboarding Analyst (Weekends)

Head of Operations - Cardiff Airport

Property Portfolio Manager

Graduate Management Trainee - Cardiff

Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)

Senior Food Technologist

People Partner (Change and Organisational Development)

Programme Management Office (PMO) Co-ordinator (SRS)

Fire Safety Advisor

Senior Support Worker

IOM Senior Administrative Officer

Facilities Manager

Senior Onboarding Manager

Head of People and Culture

Senior Etch Process Engineer

Senior Operations Manager

IT Support Technician

I want to receive the latest job alerts for senior process in cardiff, wls

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