senior technical support engineer Work, Jobs in cardiff, wls (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
12d
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
Technical Administrator
Gateley —Cardiff
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
7d
Senior Site Engineer
Knights Brown —Bridgend
- Civil engineering
- Quality control
- Construction
National Maintenance Manager
Chepstow Plant International —Caldicot
- Full-time
- Maintenance
- Microsoft Office
- Travel
Senior Service Engineer
Nationwide Platforms —Cardiff
- Customer service
- Supervising experience
- Mechanical knowledge
Graduate Engineer
Avantis —Cardiff
- Engineering
- Master's degree
- Analysis skills
Senior Civil Engineer
Arup —Cardiff
Principal Mechanical Engineer
NHS Wales Shared Services Partnership —Cardiff
- £67,583 - £78,530 a year
- Full-time
- English
- Communication skills
- Mechanical knowledge
7d
SENIOR ENGINEER (SUB AGENT)
Laing O'Rourke —Cardiff
- Engineering
- IT
EAT Service Engineer
Cardiff and Vale University Health Board —Cardiff
- £26,300 - £27,890 a year
- Full-time
- Travel
2d
Senior / Principal Drainage Engineer
WSP —Cardiff
- Part-time
- Hybrid work
- Flexitime
- Work from home
Senior DevOps Cloud Engineer
Target —Cardiff
- Up to £50,000 a year
- Full-time
- Hybrid work
- Computer Science
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Senior Drainage Engineer
Amey Ltd —Cardiff
- Part-time
- Civil engineering
- Annual leave
Quick apply
6d
Senior Digital Business Analyst
Capgemini —Cardiff
- Hybrid work
- Agile
- IT
- Communication skills
Senior Technical Architect
Scrumconnect Consulting —Bridgend
- £80,000 - £90,000 a year
- Hybrid work
- Azure
- DevOps
- AWS
Senior Software Developer
Advanced Secure Technologies —Saint Mellons
- £55,000 - £65,000 a year
- Full-time
- Azure
- SQL
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
Senior QA Engineer DevTest
ASSA ABLOY —Cardiff
- Part-time
- Engineering
- SQL
- AWS
- Annual leave
Senior maintenance Engineer
Yunex Traffic —Pontypridd
- Full-time
- Driving
- Organisational skills
- IT
11d
Senior Etch Process Engineer
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave

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senior technical support engineer jobs near cardiff, wls

Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year
12 days ago

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

senior technical support engineer jobs in cardiff, wls

Technical Support Engineer

Technical Support Engineer

Technical Administrator

Senior Site Engineer

National Maintenance Manager

Senior Service Engineer

Graduate Engineer

Senior Civil Engineer

Principal Mechanical Engineer

SENIOR ENGINEER (SUB AGENT)

EAT Service Engineer

Senior / Principal Drainage Engineer

Senior DevOps Cloud Engineer

Senior Drainage Engineer

Senior Digital Business Analyst

Senior Technical Architect

Senior Software Developer

Senior QA Engineer DevTest

Senior maintenance Engineer

Senior Etch Process Engineer

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