head of customer service Work, Jobs in cardiff (with Salaries)

Head of Operations - Cardiff Airport
Swissport International AG —Cardiff
- Full-time
- Management
- English
14d
Head of Strategy
Somerset Bridge Group —Bristol
- From £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Team management
- Annual leave
- Referral programme
Quick apply
Sales/Customer Service Representative
Family First Professionals —Cardiff
- From £12.71 an hour
- Full-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
Operational Manager Street Scene
Vale of Glamorgan Council —Barry
- £61,183 - £67,087 a year
- Hybrid work
- Leadership
8d
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
Cashier
The Rank Group —Cardiff
- Weekend availability
- Communication skills
Quick apply
Waitress / Waiter
Bill's - Cardiff Bay —Cardiff
- £11.70 - £14.00 an hour
- Part-time
- Employee discount
Quick apply
1d
Floor staff / 1749 - The Gatekeeper, Cardiff
J D Wetherspoon plc —Cardiff
- £9.41 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
1d
Product Management Senior Specialist
International Baccalaureate —Cardiff
- £42,664 - £53,330 a year
- Full-time
- Hybrid work
One Stop - Customer Service Assistant
One Stop —Cardiff
- £11.74 an hour
- Full-time
7d
Senior Onboarding Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Financial services
13d
General Manager
A & M Group —Bridgend
- £50,000 - £60,000 a year
- Full-time
- Management
- Customer service
- In-person
Quick apply
2d
Head of Digital
PHSGroup —Caerphilly
- Merchandising
- Continuous improvement
- Agile
- Free parking
- Employee discount
Head of Operations
Landmark Information Group —Bristol
- Management
- Leadership
Cleaner
Mrs Buckét Commercial Cleaning Services Ltd. —Pontyclun
- £13.44 - £13.45 an hour
- Monday to Friday
- Communication skills
- Referral programme
Quick apply
5d
Consultant Social Worker
Bridgend County Borough Council —Bridgend
- £47,181 - £49,282 a year
- Full-time
6d
Library Enquiry Services Manager - HEO
Welsh Assembly Government Communication Centre Home —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Travel
- Computer networking
1d
General Manager
Bosco Pizzeria —Bristol
- £53,000 - £60,000 a year
- Full-time
- Management
- In-person
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
Business Development Executive
Tes Global —Llantrisant
- £30,000 - £35,000 a year
- Full-time
- Sales
- Communication skills
- School
Quick apply
Chef
Lounges —Cardiff
- £10.85 - £12.71 an hour
- Part-time
- Communication skills
- Kitchen experience
Quick apply
5d

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head of customer service jobs near cardiff

Head of Operations - Cardiff Airport

Swissport International AG -
Cardiff

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Job details

Permanent | Full-time
14 days ago

Qualifications

Management
English
Business management

Full job description

Overview:

The Head of Airport Operations is a key senior operational management position within Swissport Western Europe reporting to the Regional Station General Manager, deputising for the Station General Manager and will be responsible for Swissport Operations at station level.

In this role you will be responsible for the day to day operational excellence of the station, and will be benchmarked against the Swissport Senior Leadership Competencies of Driving Transformation, Applying Commercial Acumen, Owning Business Opportunities, Coaching and Developing Others, Establishing Direction and Executing and getting Sustainable Results.

You will hold full financial and operational responsibility for your station and ensure safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for providing leadership and guidance to staff across a diverse (multi-site if applicable) workforce.

Responsibilities:

The following responsibilities are associated with this job role:

Safety Leader

To implement, oversee and monitor all safety and security measures and KPI’S related to people, equipment, facilities and aircraft involved in the operation, driving a positive safety culture.
To ensure that all people management practices, procedures and processes are implemented consistently across the station,
To drive the achievement of the highest health, safety and security standards across all aspects of service delivery

P&L Management

Own and deliver against P&L targets with full financial responsibility for the station, delivering financial targets as agreed and analyse financial and operational performance and forecast data to identify trends and to determine progress toward targets. Proactively identify and capture improvement potential where possible, and carefully manage all overtime being allocated on a daily basis.

Leadership and Stakeholder Management

To lead, guide, evaluate, and develop a team with operational responsibilities to ensure that the organisation achieves its business objectives and complies with all relevant legislation and regulations.
To develop and maintain effective business relationships with all key stakeholders (customer airlines’ management, airport management, customs, various control authorities, immigration etc) to meet business targets
Deliver and support people engagement. Ensure recognition and performance management is intrinsic at all levels.

Quality Focus, Service Delivery and Operational Efficiency

To monitor and track quality standards of the ground handling operation and ensure continuous improvements in workflows and services to maintain competences.
To manage /co-ordinate operations all leadership teams to ensure required resources are available in order to deliver consistently high standards
To ensure all corporate processes and KPI’s are implemented across the business unit in order to deliver quality services consistently.
To drive the achievement and continuous improvement of our customer and company safety and quality standards, ensuring that all working practices are fully compliant with these standards and that appropriate corrective actions are taken to ensure the requirements are consistently met or exceeded.

Relationship Builder

Successfully build relationships and trust within the business, with particular emphasis on the Station Manager peer group and Business unit Heads, plus relevant central support functions (eg, Finance, HR and QHSE)
Manage external relationships, particularly with existing and prospective key customer stakeholders to drive high levels of operational performance.
Drive a customer centric culture through your teams, creating an environment that focuses on understanding our customers' needs and their changing business priorities to continually seek to create value and become a true partner of choice.

Qualifications:

ESSENTIAL SKILLS

You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
Can communicate clearly with customers and your people to help them understand Swissport United Kingdon & Ireland direction.
Be able to build positive and trusting relationships.
Be open to different opinions and seek a collaborative approach.
Embrace an ideas culture to enable teams to create an agile edge.
Promote flexibility, adaptability and agility in order to enable contingency time.
Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
Personal and professional integrity of the highest order
Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.

Qualifications and Competencies

Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance delivery.
Fluent spoken and written English.

Swissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Apply Now

Refine Your Search

head of customer service jobs in cardiff

Head of Operations - Cardiff Airport

Head of Strategy

Sales/Customer Service Representative

Operational Manager Street Scene

Enforcement Agent - Rhondda

Cashier

Waitress / Waiter

Floor staff / 1749 - The Gatekeeper, Cardiff

Product Management Senior Specialist

One Stop - Customer Service Assistant

Senior Onboarding Manager

General Manager

Head of Digital

Head of Operations

Cleaner

Consultant Social Worker

Library Enquiry Services Manager - HEO

General Manager

Business Development Executive

Chef

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