It systems/technical & data support role Work, Jobs in Cardiff (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
IT Systems/Technical & Data Support Role
Hartcliffe and Withywood Ventures —Bristol
- £15.02 an hour
- Part-time
- Software troubleshooting
- Customer service
- IT
Quick apply
3d
SOC Analyst
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
IT Cloud Systems Engineer
WJEC CBAC Ltd —Cardiff
- £46,938 - £50,961 a year
- Full-time
- Hybrid work
- Azure
- AWS
- IT
- Annual leave
Quick apply
10d
Field Service Technician / Engineer - Cardiff
nGeneration —Cardiff
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
13d
Contracts and Tenders Administrator
Frontier Therapeutics Ltd —Tredegar
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
6d
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills
Settlements Coordinator
SMS —Cardiff
- £0.01 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Quick apply
Settlements Coordinator
Smart Metering Systems —Cardiff
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Technical Waste Advisor - Bristol
GRS Group —Long Ashton
- Full-time
- Microsoft Excel
- Analysis skills
- Maths
- Employee assistance programme
Quick apply
Infrastructure Engineer/Consultant
CGI —Bridgend
- Full-time
- Azure
- Windows
- Mentoring
Quick apply
Graduate Technical Consultant
COPA-DATA UK —Bridgend
- £25,500 a year
- Full-time
- Windows
- SQL
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Systems Integration & Test Engineer
Amentum —Cardiff
- Full-time
- Computer Science
- Engineering
- APIs
- Employee assistance programme
Product Analyst
SSE —Cardiff
- £49,004 - £57,728 a year
- Full-time
- Azure
- Data analysis skills
- AWS
- Employee discount
- Gym membership
7d
Charge Point Maintenence Coordinator
Liberty Global —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Senior Project Manager – Technical Delivery (SRS)
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
13d
Data Architect
Amentum —Cardiff
- Full-time
- Computer Science
- Analysis skills
- APIs
- Employee assistance programme
Engineering - Apprentice
Finsbury Food Group —Cardiff
- Full-time
- CAD
- Maintenance
- Maths
- Employee assistance programme
- Employee discount
Quick apply
10d
Data Architect
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Annual leave
- Flexible schedule

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Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

it systems/technical & data support role jobs in cardiff

Technical Support Engineer

IT Systems/Technical & Data Support Role

SOC Analyst

IT Cloud Systems Engineer

Field Service Technician / Engineer - Cardiff

Contracts and Tenders Administrator

IT Infrastructure Analyst

Technical Support Manager

Settlements Coordinator

Settlements Coordinator

Technical Waste Advisor - Bristol

Infrastructure Engineer/Consultant

Graduate Technical Consultant

Systems Integration & Test Engineer

Product Analyst

Charge Point Maintenence Coordinator

Senior Project Manager – Technical Delivery (SRS)

Data Architect

Engineering - Apprentice

Data Architect

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