Itil service management Work, Jobs in Cardiff (with Salaries)

Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
17h
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
12d
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
9d
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
Data Center Project Manager
Microsoft —Newport
- £46,400 - £69,600 a year
- Full-time
- Azure
- Computer Science
- PMP
Service Designer
Scrumconnect Consulting —Bridgend
- £65,000 - £75,000 a year
- Bachelor's degree
- Agile
- AI
EMEA Service Desk Analyst
QuidelOrtho —Pencoed
- Full-time
- Microsoft Outlook
- Windows
- Scripting
- Employee assistance programme
- Gym membership
7d
Systems Analyst II
Thermo Fisher Scientific —Newport
- Full-time
- Oracle
- No experience needed
- Microsoft Office
3h
Cloud Delivery Lead
The AA —Cardiff
- Full-time
- Hybrid work
- Azure
- AWS
- Leadership
- Annual leave
- Employee assistance programme
14d
Product Specialist 111 Digital Front End
Welsh Ambulance Service University NHS Trust —Cwmbran
- £58,379 - £65,723 a year
- Full-time
- English
6d
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Security Controller
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £35,000 a year
- Full-time
- Contracts
- IT
- In-person
IT Service Engineer
Northstar IT Services —Clevedon
- £32,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
5d
OMC Shift Engineer
Vantage Data Centers UK Management Company Ltd —Newport
- PMP
- Organisational skills
- IT
- Annual leave
Quick apply
2d
Service Desk Engineer
Babcock International —Bristol
- £28,300 - £35,400 a year
- Full-time
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme

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Senior IT Service Manager
Somerset Bridge Group —Bristol
Somerset Bridge Insurance Services Limited, operating under GoSkippy and Vavista, offers insurance coverage to over 700,000 customers.
Quick apply
12d
Agile Delivery Manager
Tes Global —Llantrisant
The Agile Delivery Manager is accountable for establishing effective delivery governance, enabling scaled Agile ways of working, driving predictable outcomes,…
£85,000 - £95,000 a year
Quick apply

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Service Desk Manager

Technology Transformation Group
Cardiff

Quick apply

Job details

Permanent | Full-time
£46,500 a year
17 hours ago

Benefits

Free parking
On-site parking

Qualifications

ITIL Certification
Azure
Technical support
Continuous improvement
ITIL
ServiceNow
Leadership
Communication skills

Full job description

Service Desk Manager – MSP

Location: Nr Cardiff (Hybrid)

Salary: £46,500

This is an excellent opportunity for an experienced Service Desk Manager to join a well established Managed Service Provider nr Cardiff. You’ll lead a high performing technical support team, shape service delivery, and drive continuous improvement across the operation.

If you thrive in a fast paced MSP environment and enjoy balancing people leadership with hands on operational oversight, this role will suit you perfectly.

________________________________________

Key Responsibilities

Lead, mentor, and develop a team of 1st– 2nd line engineers
Oversee day to day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
Act as the senior escalation point for technical and customer issues
Manage resource planning, shift patterns, and workload distribution
Produce clear, data driven service performance reports for internal stakeholders and clients
Support incident, problem, and change management in line with ITIL best practice
Assist with onboarding new customers and services into the MSP environment

Service Experience & Continuous Improvement

Own and enhance the end to end service experience, ensuring service quality remains consistently high
Gather, analyse, and act on customer feedback, service data, and performance insights
Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints
Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction
Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs

________________________________________

What You’ll Bring

Proven experience managing a Service Desk or technical support team within an MSP
Strong understanding of ITIL principles (ITIL Foundation desirable)
Excellent leadership, coaching, and team development skills
Calm, structured, and solutions focused approach under pressure
Strong communication and customer relationship skills
Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.)
Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure

________________________________________

Why This Role Stands Out

Join a respected MSP with a strong growth trajectory
Supportive leadership team and a culture that values continuous improvement
Hybrid working model
Investment in training, certifications, and long term career development
Modern tech stack and a forward thinking approach to service delivery

________________________________________

If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today.

Pay: £46,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

itil service management jobs in cardiff

Service Desk Manager

Senior IT Service Manager

IT Support Engineer

Technical Support Engineer

Data Center Project Manager

Service Designer

EMEA Service Desk Analyst

Systems Analyst II

Cloud Delivery Lead

Product Specialist 111 Digital Front End

IT Infrastructure Analyst

Senior Service Desk Analyst

Security Controller

IT Service Engineer

OMC Shift Engineer

Service Desk Engineer

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