Part time call centre Work, Jobs in Cardiff (with Salaries)

Telesales Agent
La Creme Patissere —Cwmbran
- £13.35 an hour
- Part-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply

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Telesales Agent

La Creme Patissere
Cwmbran

Quick apply

Job details

Part-time
£13.35 an hour

Benefits

Free parking
Company pension
Employee discount

Qualifications

CRM software
Outbound sales
Customer service call handling
Client engagement
Customer service
English
Organisational skills
Relationship management
Telesales
Customer interaction
Multidisciplinary collaboration
Outbound calling
Telemarketing
Sales and customer service experience
Communication skills

Full job description

Job Title: Telesales Agent

Location: Springvale Industrial Estate, Cwmbran

Hours: Monday-Friday 9-3.30pm On-site

Company: La Crème Patisserie

About Us:
La Crème Patisserie is an innovative patisserie company that delivers cake to large venues, football clubs, stadia and more across the UK. We pride ourselves on our commitment to excellent customer service and delivering the best products to our clients. We are seeking a motivated Telesales Agent to join our growing team.

Position Overview:
As a Telesales Agent, you will play a crucial role in processing orders, reaching out to our valued customers weekly, and addressing their inquiries. Your primary responsibility will be to engage with customers, understand their needs, and help them place orders efficiently.

Key Responsibilities:

Conduct outbound calls to a designated list of customers weekly to process orders.
Maintain relationships with customers through effective communication and follow-ups, primarily led through phone calls.
Adding orders to our system, liaising urgent changes with our production team.
Address customer inquiries and clearly communicate additional or bespoke customer requirements to our production and dispatch team, assisting with any arising queries.
Record order details accurately in our systems and update customer information as needed.
Generate, monitor and track sales opportunities with customers through sampling, menu re-writes and follow ups.
Collaborate with the sales and production teams to resolve issues and improve customer experience.
Handle walk in sales from the general public at our on-site shop.

Qualifications:

Previous experience in telesales, customer service, or a related field is preferred.
Excellent verbal and written communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Proficient in using CRM software and basic computer applications (Microsoft packages).

What We Offer:

Competitive salary and performance-based incentives.
Comprehensive training and ongoing support.
A positive and collaborative work environment.

Job Type: Part-time

Pay: £13.35 per hour

Benefits:

Company pension
Employee discount
Free parking

Work Location: In person

Quick apply

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