It services lead Work, Jobs in Cardiff And Vale College (with Salaries)

IT Service Delivery Manager
ARO —Cardiff
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee assistance programme
Quick apply
IT Support Team Leader
Redkite Law —Cardiff
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Quick apply
IT Support Team Leader
Redkite Solicitors —Cardiff
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
10d
IT Service Manager
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Presentation skills
10d
Data Protection Monitoring & Compliance Analyst
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
Fraud Investigator
Capital on Tap —Cardiff
- £30,000 - £34,000 a year
- Microsoft Excel
- SQL
Bench General Manager
Five Guys UK —Cardiff
- £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
6d
Principal Developer (Salesforce)
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Salesforce
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
12d
Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
IT Risk and Compliance Manager
No1 Server Technologies Ltd. —Cardiff
- £65,000 - £72,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Quick apply
3d
Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills
Data Protection Monitoring & Compliance Analyst (FTC)
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
2d
Senior Infrastructure Engineer
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Azure
- DevOps
- Presentation skills
- Annual leave
- Flexible schedule
13d
Part Time Data Center Technician
Microsoft —Newport
- £34,400 - £50,100 a year
- Full-time
- Azure
- Microsoft Office
- Mentoring
Software Developer
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Azure
- Oracle
- SQL
- Annual leave
3d
Data Analyst (SQL & Python)
Legal & General Investment Management —Cardiff
- Data analysis skills
- SQL
- Python
- Employee discount
Team Lead Cloud and Data Centre Services
International Baccalaureate —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
3d
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply

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IT Service Delivery Manager

ARO -
Cardiff

Quick apply

Job details

Full-time
£50,000 - £58,000 a year

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Cloud infrastructure
Driving Licence
Customer service
ITIL
IT
Communication skills

Full job description

Job Title: IT Service Delivery Manager

Location: Cardiff, with regular on site client visits

Salary: up to £58,000 DOE + £6,000 Car allowance

Contract type: Permanent

About the role

Our Service Delivery Managers are responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers. This role involves building and maintaining strong long-term relationships remotely and acting as the bridge between the customer and our operational delivery teams.

You will engage with the customer to lead service reviews to provide insight to the service and drive continuous improvement and profile immediate and strategic opportunities.

As a Service Delivery Manager, you will need to be a strong communicator, with an ability to provide continuity for incidents. The ability to influence all areas of the business into providing best service to clients is essential at all levels.

Please note, we are looking for someone based in the Cardiff area, due to the location of our customers. A Full UK drivers’ license is essential and this role will also involve an on-call rota.

What you’ll do

Taking ownership of the service that’s being delivered
Building and maintaining effective business relationships with customers
Proactive SLA management to ensure we are meeting SLA and associated KPIs
Collaborating and working with the business’s senior stakeholders and sales executives on account management, strategy, and growth
Ensuring operational teams are aware of planned changes and the appropriate support structures are in place
Delivery of reports and service review meetings remotely or onsite as per contract
Champion the completion of NPS surveys with customers and strive to achieve a promoter score for all customers
Ensuring best practice processes are in place, followed, monitored, and audited as per the agreed schedules

Requirements

Essential

Previous experience as an SDM and managing large customers
Conversant with the ITIL Framework (IT Infrastructure Library)
Experience of working in a service management role within an Information Technology environment
Demonstrable experience of achieving targets and delivering an effective service to customers with SLAs
Strong communication skills – written and verbal with an understanding of situational best practices
Ability to lead, manage and/or influence both internal resources and customer resources to achieve successful outcomes
Demonstrable experience of producing and analysing customer service delivery performance reports, presenting findings and recommendations to management and customers to improve the service

Desirable

Evidence of achieving promoter level relationship scores amongst customer portfolios
Previous experience of working collaboratively with customers to support their IT strategy, profiling and acting on future opportunities.
Experience of delivery ITIL aligned services

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

Company Pension Scheme and matching contributions

Company Perks portal

Private Medical insurance

️ Life assurance

✈️ 25 days holiday plus bank holidays plus holiday trading

Your Birthday off, on us

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Employee Assistance Programme

Technical Training Academy and E-learning

Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

Quick apply

Refine Your Search

it services lead jobs in cardiff and vale college

IT Service Delivery Manager

IT Support Team Leader

IT Support Team Leader

ICT Infrastructure Manager

IT Service Manager

Data Protection Monitoring & Compliance Analyst

Fraud Investigator

Bench General Manager

Principal Developer (Salesforce)

Data Center Critical Environment Technician Manager

IT Risk and Compliance Manager

Technical Support Manager

Data Protection Monitoring & Compliance Analyst (FTC)

System Development & Application Manager

Senior Infrastructure Engineer

Part Time Data Center Technician

Software Developer

Data Analyst (SQL & Python)

Team Lead Cloud and Data Centre Services

Business Analyst

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