Senior technical support engineer Work, Jobs in Cardiff Cf10 (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
Technical Officer
Idwal —Cardiff
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
18h
Senior Systems Engineer (Azure)
International Baccalaureate —Cardiff
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
Systems & Senior Systems Integration Engineers (Multiple Roles)
General Dynamics Mission Systems - United Kingdom —Blackwood
- £36,000 - £60,000 a year
- Full-time
- Hybrid work
- System design
- Microsoft Office
- IT
Quick apply
Senior Data Engineer
Aneurin Bevan University Health Board —Cwmbran
- £50,129 - £57,365 a year
- Full-time
- English
- SQL
- Python
- Paid training
12d
ILS Senior Engineer
General Dynamics Land Systems UK —Pentrebach
- £45,600 - £57,000 a year
- Full-time
- SQL
- IT
1d
System Integration & Test Engineer/ Senior System Integration & Test Engineers (Multiple Roles)
General Dynamics Mission Systems - United Kingdom —Blackwood
- £36,000 - £60,000 a year
- Full-time
- Military
- Laboratory experience
- Travel
Quick apply
Junior Integration Engineer
Ericsson —Merthyr Tydfil
- Azure
- Laboratory experience
- Java
15h
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
6d
Senior Analytics Software Engineer
DSV —Penarth
- Full-time
- Software development
- School
- Python
- Annual leave
- Employee discount
Graduate Engineer
Avantis —Cardiff
- Engineering
- Master's degree
- Analysis skills
Senior Process Engineer
Mott MacDonald —Newport
- Full-time
- Engineering
- IT
- Annual leave
Senior Dev Ops Engineer
Lloyds Banking Group —Newport
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- DevOps
Principal IDAM Engineer
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Microsoft Access
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
4d
Software Engineer I
LexisNexis Risk Solutions —Cardiff
- Full-time
- Software development
- Agile
- Python
12d
Senior Site Engineer
Knights Brown —Bridgend
- Civil engineering
- Quality control
- Construction
Senior AI Engineer
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Machine learning
- Annual leave
- Flexible schedule
4d
Shift Process Engineer
IQE —Cardiff
- £32,000 - £33,500 a year
- Engineering
- Employee assistance programme
- Employee discount
6d

I want to receive the latest job alerts for senior technical support engineer in cardiff cf10

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

senior technical support engineer jobs in cardiff cf10

Technical Support Engineer

Technical Support Engineer

IT Support Engineer

Technical Officer

Senior Systems Engineer (Azure)

Systems & Senior Systems Integration Engineers (Multiple Roles)

Senior Data Engineer

ILS Senior Engineer

System Integration & Test Engineer/ Senior System Integration & Test Engineers (Multiple Roles)

Junior Integration Engineer

Service Desk Manager

Senior Analytics Software Engineer

Graduate Engineer

Senior Process Engineer

Senior Dev Ops Engineer

Principal IDAM Engineer

Software Engineer I

Senior Site Engineer

Senior AI Engineer

Shift Process Engineer

I want to receive the latest job alerts for senior technical support engineer in cardiff cf10

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected