Complaint handler Work, Jobs in Cardiff Cf3 (with Salaries)

Complaints Handler
Wealthify Ltd —Penarth
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Flexible schedule
Quick apply
10d
Legal Operations Assistant
HCB Widdows Mason —Cardiff
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
8d
Technical Claims Handler
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Claimant Personal Injury Paralegal
Lyons Davidson Solicitors —Bristol
- £23,000 - £30,000 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
1d
Supervisor (Solicitor/CILEX Lawyer) - Motor Injury
DAC Beachcroft —Newport
- Hybrid work
- Microsoft Excel
- Management
- Business development
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Legal Operations Assistant
HCB Widdows Mason —Cardiff
Act as a first point of contact for internal queries, directing issues appropriately and ensuring smooth communication across the firm.
Quick apply
8d
Payment Assistant
Legal & General Investment Management —Cardiff
You'll work with payment data, tax calculations, HMRC reporting and payroll-related activities, helping to deliver the right outcomes for our customers.
2d

I want to receive the latest job alerts for complaint handler in cardiff cf3

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Complaints Handler

Wealthify Ltd -
Penarth

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
10 days ago

Benefits

Free parking
Company pension
Private medical insurance
Flexible schedule

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
Communication skills
Time management

Full job description

Wealthify – Complaint Handler

Welcome to Wealthify: an ambitious, multi-award-winning, online saving and investing service. Based in Penarth, Wales, we want to inspire anyone to build their future wealth, by making it easy for people to do more with their money.

Our team is engaging, inquisitive, and inclusive, reflecting many different backgrounds and beliefs. We’re growing rapidly, which is why we're looking for talented, purpose-driven people who want to use and develop their skills to deliver an awesome experience to our customers.

And if that sounds like you, why not read more below?

The Role

As a Complaint Handler, you will play a vital role in ensuring that customer complaints are resolved promptly, efficiently, and to the highest standards to deliver good customer outcomes. You will be responsible for managing the day-to-day complaint resolution process, ensuring our customers receive a fair, transparent, and empathetic service.

Key Responsibilities:

Manage formal complaint handling for the company across all its products, ensuring timely and satisfactory resolution.
Investigate complaints thoroughly, gathering relevant information and communicating clearly with internal stakeholders and external partners.
Identify the root causes of individual complaints and highlight potential risks or improvement areas to senior team members.
Act as an advocate for the customer, ensuring their concerns are fully understood and addressed appropriately.
Follow established procedures and protocols for handling complaints effectively and efficiently.
Contribute to the continuous improvement of the complaint handling process to enhance customer satisfaction.
Accurately record complaint data to assist management with trend analysis and regular reporting.
Ensure full compliance with FCA regulations, DISP rules, Consumer Duty standards, and internal policies throughout the resolution process.
Foster a culture of empathy, professionalism, and customer-centricity within the wider customer service team.

What we’re looking for

We value simplicity, communication, teamwork, trust, and confidence. These core values are what make us tick and keep us all on the same page; not just with how we work individually, but how we engage with each other and the service we offer.

2 years proven experience within a complaint handling role.
A good understanding of FCA regulations, DISP rules, and Consumer Duty guidelines.
Excellent communication and interpersonal skills, with the ability to interact effectively and clearly with customers and colleagues.
Strong problem-solving abilities and great attention to detail.
The ability to remain calm and composed under pressure and to handle challenging situations with empathy and professionalism.
Proficiency in using software applications and tools for tracking and logging customer information.
Good organisational and time management skills, with the ability to prioritise tasks effectively.
A strong commitment to upholding our values and delivering the highest standards of service to our customers.

Benefits:

What we give you in return:

Competitive salary: £27,000–£30,000 (depending on experience).
24 days holiday a year – plus bank holidays (you will earn an extra day holiday for each full year you’re with us, up to 28 days)
Flexible/Hybrid working
Flexible working hours in line with business needs

And we have plenty of perks too!

Annual discretionary bonus which is linked to both the company and individual performance.
Private Medical Insurance
Half a day off on your birthday
Death in Service Cover (X3 your annual salary)
Income Protection Insurance
Company Pension Plan - up to 6% Matched contributions
Free office gym
Free parking nearby

Work Location: In person

Quick apply

Refine Your Search

complaint handler jobs in cardiff cf3

Complaints Handler

Legal Operations Assistant

Technical Claims Handler

Claimant Personal Injury Paralegal

Supervisor (Solicitor/CILEX Lawyer) - Motor Injury

More jobs to discover

I want to receive the latest job alerts for complaint handler in cardiff cf3

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected