Spire Healthcare Cardiff, Pontprennau | Bank Porter | Free Parking | Excellent Benefits |
At Spire Healthcare Cardiff Pontprennau, every patient journey relies on a dedicated team working seamlessly behind the scenes. As a Bank Porter, you’ll play a vital role in creating a safe, calm, and efficient hospital environment—ensuring patients are where they need to be, when they need to be there. Your support will directly impact patient care, offering reassurance in moments that matter and helping clinical teams deliver the highest standards of treatment.
This is more than just a support role—it’s an opportunity to be a visible, trusted presence across the hospital. You’ll be responsible for safely transporting patients, equipment, and materials, always maintaining dignity, care, and professionalism. Your contribution will help keep services running smoothly and ensure patients feel supported throughout their experience with us.
We’re looking for someone who is approachable, reliable, and genuinely cares about people. You’ll thrive in a team environment, communicate confidently, and take pride in delivering great service. Flexibility is key in this bank role, as you’ll support the hospital when additional cover is needed.
This is a flexible bank position, ideal for individuals looking to balance work with other commitments while contributing to exceptional patient experience.
Duties and Responsibilities:
- To transfer and guide patients safely around the hospital, as required, in a caring, sympathetic and professional manner
- Move clinical equipment, medical supplies, goods and other items as required
- Responsible for the teams safe management of the collection and disposal of waste, both domestic and clinical in line with corporate and hospital policy WM01
- Support clinical teams by maintaining a clean, safe and organised environment
- Respond promptly to portering requests and prioritise tasks effectively
- Deliver excellent customer service to patients, visitors and colleagues
- Uphold safety, infection‑control and patient‑handling standards
- Report any maintenance issues to the Maintenance department
- Complete additional portering and facilities tasks to support smooth running of the hospital
Who we're looking for
- Excellent customer service and providing a friendly ear to patients during what can sometimes be a particularly unsettling time, our team of Porters provide a vital service in our Hospital.
- Experience of working in a similar role and delivering frontline customer service
- Good communication and organisational skills
- Excellent customer care skills
- Ability to work without supervision
- Caring and sympathetic
- Ability to work evenings, nights and weekends
- Due to the physical demands of the role, including moving equipment and assisting with patient transport, you will need to be able to perform these essential duties safely
Working Hours: Between, Monday - Sunday, shifts, 06:00 – 14:00, 14:00 – 10:00 and 10:00 – 06:00
Contract Type: Bank
Benefits
- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Free onsite car park
- Access to Spire Healthcare pension
- Access to Blue Light Card
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
We commit to our employees well-being through work life balance, on-going development, support and reward.
Our Values
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts on [email protected]
Closing Date : If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.
About Us: Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About the Team: Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We’re experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.
