2nd line support engineer Work, Jobs in Cardonald, Glg (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
7d

Other jobs to consider

Find your next job by exploring related positions.

2nd Line Support Engineer
Northern Marine Group —Glasgow
Remote access experience and remote support. Contribute to change assessments and support post‑implementation reviews. IP Networking and Hardware support.
7d
IT Support Technician
McConnell Ltd —Glasgow
Hold a full UK driving licence. Approachable, and customer-oriented manner. Support employee onboarding and offboarding processes, including equipment setup and…
Quick apply
2d

I want to receive the latest job alerts for 2nd line support engineer in cardonald, glg

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

2nd line support engineer jobs near cardonald, glg

2nd Fix Carpenters jobs in London

Artificial Intelligence Engineer jobs in London

2nd Line Support Engineer jobs in Birmingham

2nd Line Support Engineer jobs in Luton

2nd Line Support Engineer jobs in Hertford

2nd Line Support Engineer jobs in Basildon

Process Engineer jobs in London

2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

7 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

2nd line support engineer jobs in cardonald, glg

2nd Line Support Engineer

Other jobs to consider

I want to receive the latest job alerts for 2nd line support engineer in cardonald, glg

Explore jobs in more locations

Key Responsibilities

Candidate Criteria

Jobseeker tools

Employer Tools

Browse

Stay Connected