Business services manager Work, Jobs in Cardonald, Glg (with Salaries)

Client Services Manager
Kew Demand Business Services —Glasgow
- £3,200 - £3,800 a month
- Full-time
- CRM software
- Marketing
- English
- Free parking
Quick apply
14d
Customer Experience and Insight Manager
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- Customer service
- Annual leave
- Employee discount
People, Capability and Engagement Manager
Ministry of Justice —Glasgow
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Porsche Customer Relations Manager
Sytner Porsche Glasgow —Glasgow
- Full-time
- CRM software
- Computer literacy
- Data entry
- Employee discount
6d
Operational Leader
Infected Blood Compensation Authority —Glasgow
- £47,258 a year
- Full-time
- Management
- Presentation skills
- Continuous improvement
- Annual leave
22h
Corporate Services Contract Manager
Glendale Countryside Ltd —Scotland
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
Quick apply
Business Support Manager
First Bus —Glasgow
- £45,000 - £50,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
5d
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
People, Capability and Engagement Manager
Criminal Injuries Compensation Authority —Glasgow
- £42,914 - £46,182 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
Senior Client and Operation Manager
Scottish Power —Glasgow
- From £66,000 a year
- Continuous improvement
- Travel
- Training & development
- Annual leave
- Employee discount
5d
Lead Product Operations Manager
BBC —Glasgow
- £70,000 - £90,000 a year
- Full-time
- Analysis skills
- Agile
- Analytics
19h
Senior Delivery Manager
Waracle —Glasgow
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9h
Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow
Kurt Geiger —Glasgow
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
12d
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
Account Manager
Scottish Power —Glasgow
- £40,400 - £50,500 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee discount
11d
Locality Manager Children & Families
Right There —Glasgow
- £40,700 - £44,436 a year
- Travel
- In-person
- Annual leave
Helpdesk Coordinator
OCS Group —Glasgow
- Overtime
Quick apply
Head of Employee & Industrial Relations (ER/IR)
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
12d
Operational Intelligence Leader - Glasgow
Department for Work and Pensions —Glasgow
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
12d
Programme Manager
Student Loans Company —Glasgow
- £73,824 - £84,801 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
3d

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business services manager jobs near cardonald, glg

Client Services Manager

Kew Demand Business Services
Glasgow

Quick apply

Job details

Permanent | Full-time
£3,200 - £3,800 a month
14 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

CRM software
Business Management
Report generation
Stakeholder collaboration
Marketing
Client engagement
Stakeholder liaison
Internal department liaison
English
Risk management
Relationship management
Communications
Management reporting
Business
Account management
Leadership
Communication skills

Full job description

About the Role:

Glasgow is a major centre for professional services, business operations, and client support, and at Kew Demand Business Services, we help organisations strengthen customer relationships, improve service delivery, and manage complex client requirements.

We are looking for a Client Services Manager who can oversee key accounts, coordinate service delivery, and ensure clients receive consistent, professional, and responsive support.

You will work closely with account teams, operations staff, project managers, commercial specialists, and senior stakeholders to maintain strong client relationships and deliver agreed service outcomes.

Why Work With Us?

The Environment:

Our office is located in central Glasgow, providing a professional setting for client meetings, team collaboration, and business operations.

Client Ownership:

You will have meaningful responsibility for client satisfaction, service quality, account performance, and the coordination of ongoing support.

Varied Portfolio:

You will work with clients across different sectors, each with distinct operational needs, service expectations, and commercial priorities.

Professional Growth:

You will have opportunities to strengthen your skills in account management, stakeholder engagement, commercial planning, service improvement, and team coordination.

Key Responsibilities:

Client Relationship Management:

Build and maintain strong working relationships with assigned clients, acting as a primary point of contact for service matters, operational updates, and ongoing support.

Service Delivery:

Coordinate internal teams to ensure services are delivered accurately, professionally, and within agreed timelines and standards.

Account Reviews:

Prepare and lead regular client review meetings covering performance, service quality, outstanding actions, risks, and future requirements.

Issue Resolution:

Investigate service concerns, coordinate corrective action, and ensure clients receive clear and timely updates.

Stakeholder Coordination:

Work with internal departments, suppliers, project teams, and commercial contacts to manage client requirements and resolve operational challenges.

Performance Monitoring:

Track service levels, client satisfaction, response times, delivery quality, and other key account measures.

Commercial Support:

Assist with renewals, pricing discussions, service changes, contract reviews, and opportunities to expand existing client relationships.

Client Onboarding:

Coordinate the introduction of new clients, ensuring requirements, responsibilities, timelines, and service expectations are clearly documented.

Service Improvement:

Identify recurring issues, gather client feedback, and recommend practical improvements to strengthen service delivery.

Reporting:

Prepare account reports, service summaries, performance updates, and presentations for clients and internal stakeholders.

Risk Management:

Identify risks affecting client relationships, delivery commitments, service quality, and commercial performance.

Team Coordination:

Guide account support staff and coordinate cross-functional activity to ensure client priorities are understood and addressed.

Documentation:

Maintain accurate client records, meeting notes, action plans, service agreements, escalation details, and account history.

Retention:

Support client retention by building trust, resolving concerns, and demonstrating consistent value through reliable service.

What We Are Looking For:

Experience:

At least 5 years of experience in client services, account management, service delivery, customer success, business operations, or a related professional role.

Education:

A degree in Business Management, Marketing, Communications, Operations Management, or a related discipline is preferred.

Client Management Skills:

Strong ability to manage client expectations, build professional relationships, and handle sensitive or complex service discussions.

Commercial Awareness:

Good understanding of service contracts, account growth, client retention, pricing considerations, and business performance.

Communication Skills:

Strong spoken and written English is required, together with the confidence to communicate with clients, internal teams, and senior stakeholders.

Problem Solving:

Ability to assess service issues, coordinate practical solutions, and maintain client confidence during difficult situations.

Reporting Skills:

Experience preparing client reports, performance summaries, presentations, and action plans.

Leadership Skills:

Ability to coordinate internal teams, guide support staff, and influence delivery without relying solely on formal authority.

Organisation:

Ability to manage several client accounts, changing priorities, deadlines, meetings, and service commitments.

Systems Knowledge:

Experience with customer relationship management platforms, service management tools, Microsoft Office, reporting systems, or similar business software is preferred.

Mindset:

You are organised, commercially aware, and client-focused. You take ownership of service outcomes, communicate clearly, and remain calm when managing competing priorities, difficult conversations, and urgent client needs.

Pay: £3,200.00-£3,800.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

business services manager jobs in cardonald, glg

Client Services Manager

Customer Experience and Insight Manager

People, Capability and Engagement Manager

Porsche Customer Relations Manager

Operational Leader

Corporate Services Contract Manager

Business Support Manager

Customer Success Manager

People, Capability and Engagement Manager

Senior Client and Operation Manager

Lead Product Operations Manager

Senior Delivery Manager

Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow

Customer Service Team Manager 24/7 shift pattern

Account Manager

Locality Manager Children & Families

Helpdesk Coordinator

Head of Employee & Industrial Relations (ER/IR)

Operational Intelligence Leader - Glasgow

Programme Manager

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