Case Manager (Part Delivery)
Location: North West (Penrith and Carlisle) – 2 office-based days, from our NW office location in Carlisle (CA3).
Salary: £27,000 FTE (with opportunities for additional overtime/sleep-in shifts)
Contract Type: Full Time,
Hours: 40 hours per week
Important Information
- This position does not offer UK Visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application.
- This position has a “genuine occupational requirement” under the Sex Discrimination Act 1975. Therefore, applications are only open to female candidates.
About You
We’re looking for a confident, compassionate, and proactive Case Manager who can lead by example and remain calm under pressure.
You’ll have strong communication skills, a positive outlook, and the ability to motivate both staff and the people you support.
Essential Criteria
- Degree in Psychology, Occupational Therapy, Nursing, NVQ Level 3 in Health & Social Care, or equivalent experience supporting vulnerable adults / children
- Experience supporting adults and/or children with complex needs
- Competent in delivering personal care and promoting wellbeing
- Strong communication and conflict management skills
- Positive, person-centred approach
- Full UK driving licence and access to a vehicle
About the Role
As a Case Manager (Part Delivery), you will take a hands-on approach in delivering and coordinating person-centred care across the North West region.
You’ll manage your own caseload, lead support teams, and work closely with individuals, families, and professionals to ensure exceptional care and support.
This is a varied and rewarding role that requires strong problem-solving skills, resilience, and the ability to build positive relationships.
Key Responsibilities;
Support Delivery
- Deliver high-quality, person-centred support in the homes of the people we support
- Provide a blend of direct support and management for care packages
- Cover holiday and absence when required
- Safeguard and promote wellbeing at all times
- Manage person centred care plans and goals
- Manage session rotas and ensure delivery of funded hours
- Take part in the on-call rota for out-of-hours support
- Report regularly to Service and Operations Managers on progress and concerns
Line Management
- Act as line manager for assigned Support Workers
- Lead rota planning and staff deployment for 24/7 packages
- Conduct supervisions, spot checks, and competency observations
- Provide coaching, guidance, and ongoing training
- Model professional conduct and high standards of care
- Recruit and induct new support staff in partnership with our Recruitment Team
- Ensure staff are trained in individuals’ needs and protocols
What We Offer
- Fixed Term, full-time contract (40 hours per week)
- 5.6 weeks paid annual leave (increasing with service)
- Company pension scheme
- Enhanced maternity leave (subject to service)
- Retirement package and death in service benefit (subject to service)
- Cash healthcare plan (subject to service)
- Employee Assistance Programme for wellbeing support
- Funded CPD – NVQs, PBS certification, and in-house training
- Paid enhanced DBS check
- £200 colleague referral scheme (T&Cs apply)
- Blue Light Card
- Employee of the Quarter recognition scheme
Who We Are
KEYFORT Group delivers bespoke support for individuals with complex needs, including brain injuries, neurological conditions, learning disabilities, spinal injuries, and mental health needs.
Our person-centred approach ensures we only work with individuals where we can make a real, positive difference.
Our commitment to equality, diversity and inclusion
KEYFORT Group is committed to creating an inclusive and supportive workplace. We actively welcome applications from people of all backgrounds, communities and lived experiences, including those from under-represented groups.
We are committed to making reasonable adjustments throughout our recruitment process and employment, to ensure everyone can perform at their best.
Next Stage
All applications will be assessed against the role requirements. Candidates who are successful at this stage will be invited to share their interview availability. If you have not heard from us within 7 days of the advert closing date, unfortunately on this occasion you have not been successful.
Pay: From £27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Application question(s):
- If you require a legal right to work in the UK, this must be under a Dependant Visa, Leave to Remain, or a Spouse/Partner Visa. We are not able to offer Certificates of Sponsorship (CoS) at this time and cannot arrange interviews for those working on a Sponsorship-Restricted Working Visa. Please confirm your VISA type.
- Female applicants only (Genuine Occupational Requirement under the Equality Act 2010.- please confirm your gender?
Licence/Certification:
- UK Driving Licence and your own car (required)
Work Location: In person
