Customer care manager Work, Jobs in Carlisle, Cma (with Salaries)

Retail Bureau Manager
Eurochange —Carlisle
- £14 an hour
- Full-time
- Sales
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
Store Manager
Machine Mart —Carlisle
- Sales
- Computer literacy
- Employee discount
Support Team Manager
Global 4 Communications Limited —Carlisle
- Full-time
- Leadership
- Communication skills
Quick apply
Floor Manager
B&M Retail —Carlisle
- £27,444 a year
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Employee discount
12d
Store Manager - Carlisle, Søstrene Grene
Sostrene Grene —Carlisle
- Weekend availability
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
14d
Business Development Manager (BDM) - Whitfield - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Whitfield
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Trading Manager - Penrith
Morrisons —Penrith
- Hospitality
- Team management
- Employee discount
Quick apply
Restaurant General Manager
GAD Corporation (do not delete) —Carlisle
- £11 - £22 an hour
- Night shift
- Computer literacy
- Analysis skills
- Quick service & fast food restaurant
- Annual leave
- Flexible schedule
Business Development Manager (BDM) - Carlisle - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Carlisle
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Service Team Leader
William Hill —Penrith
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Hotel Duty Manager
Premier Inn —Keswick
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
12d

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Retail Bureau Manager

Eurochange -
Carlisle

Apply Now

Job details

Full-time
£14 an hour

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount

Qualifications

Sales
Organisational skills
Cash handling
Leadership
Banking

Full job description

Retail Bureau Manager (Store Manager)

Hours: 38hours p/w
Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT
Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday to Sunday, shifts based

Lead the Way as a Retail Bureau Manager

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.

As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.

What you'll be doing on a day-to-day basis...

Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
Inspire and coach your team to deliver personalised, engaging experiences for every customer
Build lasting relationships with customers, understanding their travel needs and matching them with the right products
Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
Lead by example in delivering our eurochange sales framework and maintaining our high standards
Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
Conduct regular cash reconciliations and audits to manage risk and minimise losses
Analyse branch KPIs and performance data to identify opportunities for improvement
Train and mentor your team to grow their skills, confidence, and careers
Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Our Leadership Behaviours

As a Bureau Manager, you’ll be expected to:

Lead by example, embodying eurochange’s values in every interaction
Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
Empower your team to make decisions, solve problems, and take ownership of their performance
Recognise and celebrate success, motivating your team to achieve and exceed their targets
Demonstrate resilience and adaptability in a fast-paced retail environment
Foster a positive, inclusive workplace where everyone feels valued and can thrive
Give and receive feedback openly and constructively, always looking for ways to improve
Stay commercially aware, understanding how your decisions impact the branch and the wider business

The Stand-Out Qualities to Be Part of #Teameurochange

Proven experience leading teams in a retail, banking, or financial services environment
A commercial mindset with a track record of meeting and exceeding sales targets
Strong leadership skills with the ability to motivate, coach, and develop others
Financial acumen, including managing budgets, cash handling, and risk controls
Knowledge of AML, KYC, and financial compliance standards
A passion for customer service and relationship building
Excellent communication, problem-solving, and organisational skills

Our Perks Are Out of This World!

Colleague Rate on Travel Money
28 days holiday (inclusive of bank holidays)
High Street Discounts
Free 24/7 Virtual GP service for you and your family
Cycle to Work Scheme
Employee Wellbeing & Financial Support through Retail Trust
Employee Assistance Programme – because you matter!
Wagestream – access your earned wages when you need it
Recognition Awards for outstanding service
Additional holiday entitlement after 1 year
Life Assurance
…and much more!

Our Vision

To be the UK’s go-to travel money provider, adding value to every customer’s journey.

Our Purpose

Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.

Our Values

We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere

Apply Now

Refine Your Search

customer care manager jobs in carlisle, cma

Retail Bureau Manager

Store Manager

Support Team Manager

Floor Manager

Store Manager - Carlisle, Søstrene Grene

Business Development Manager (BDM) - Whitfield - Circa 41k Package- 53k OTE Uncapped

Trading Manager - Penrith

Restaurant General Manager

Business Development Manager (BDM) - Carlisle - Circa 41k Package - 53k OTE Uncapped

Customer Service Team Leader

Hotel Duty Manager

I want to receive the latest job alerts for customer care manager in carlisle, cma

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Retail Bureau Manager (Store Manager)

Hours: 38hours p/w
Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT
Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday to Sunday, shifts based

Lead the Way as a Retail Bureau Manager

What you'll be doing on a day-to-day basis...

Our Leadership Behaviours

The Stand-Out Qualities to Be Part of #Teameurochange

Our Perks Are Out of This World!

Our Vision

Our Purpose

Our Values

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Refine Your Search

customer care manager jobs in carlisle, cma

I want to receive the latest job alerts for customer care manager in carlisle, cma

Explore jobs in more locations

Retail Bureau Manager (Store Manager)

Hours: 38hours p/w Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday to Sunday, shifts based

Lead the Way as a Retail Bureau Manager

What you'll be doing on a day-to-day basis...

Our Leadership Behaviours

The Stand-Out Qualities to Be Part of #Teameurochange

Our Perks Are Out of This World!

Our Vision

Our Purpose

Our Values

Hours: 38hours p/w
Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT
Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday to Sunday, shifts based