Information systems technician Work, Jobs in Carlisle, Cma (with Salaries)

Service/Parts Advisor
Ciceley Commercials —Carlisle
- Full-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Mobile Phone Repair Technician & Sales Assistant
Damos Repairs & Tech Ltd —Carlisle
- £10 - £15 an hour
- Part-time
- Sales
- Social media management
- Customer service
- Store discount
- Employee discount
Quick apply
12d

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Mobile Phone Repair Technician & Sales Assistant
Damos Repairs & Tech Ltd —Carlisle
Greeting customers and handling enquiries in-store, by telephone and online. No two days are the same, and you’ll be involved in everything from assisting…
£10 - £15 an hour
Quick apply
12d

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Service/Parts Advisor

Ciceley Commercials -
Carlisle

Quick apply

Job details

Permanent | Full-time
14 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
On-site parking

Qualifications

Vehicle service booking
Computer literacy
Stakeholder liaison
Administrative support experience
Internal department liaison
Administrative experience
Motor vehicle service advising experience
Automotive service
Organisational skills
Computer skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Mechanical knowledge
Add-on sales

Full job description

Join multi-award winning Ciceley Commercials as a Service / Parts Advisor and you’ll find you’re working with a team that drives the standard in customer care.

We are looking for a hardworking, presentable individual with excellent organisation and customer service skills. You must be self-motivated, dedicated and have the ability to work independently and as part of a team.

Key Responsibilities

Deliver exceptional customer service at all times, both face-to-face and over the phone.
Receive and process customer enquiries, service bookings, and parts orders efficiently.
Book vehicles in for servicing, MOTs, and repairs.
Liaise with customers, fleet management companies, suppliers, and workshop technicians to ensure work is completed efficiently.
Keep customers informed of the progress of vehicle repairs, services, and parts orders.
Assist customers with parts enquiries and provide technical advice where appropriate.
Source parts from external suppliers when items are unavailable in stock.
Accurately prepare customer orders for collection or dispatch, ensuring delivery deadlines are met.
Process repair invoices and raise customer invoices accurately.
Promote Service Contracts, parts offers, and additional products by explaining their benefits and value.
Maintain an organised, tidy, and efficient parts department and service reception area.
Analyse and collate information to provide clear and accurate updates to customers and colleagues.
Support other team members and cover duties during periods of absence.
Ensure administrative records are accurate and up to date while maintaining excellent attention to detail.

Essential Criteria

Previous experience within the motor trade, ideally in a Service Advisor or Parts Advisor role.
Previous parts and/or service administration experience.
Knowledge of Kerridge/Autoline systems (preferred).
Excellent customer service and communication skills.
Good mechanical and technical knowledge.
Strong administration and organisational skills.
Excellent attention to detail and accuracy.
Ability to analyse information and communicate it clearly.
Confident using computer systems and standard office software.
Numerate with the ability to process invoices and customer information accurately.
Enthusiastic, professional, and dedicated with a positive attitude.
Ability to work independently and collaboratively as part of a team.
Flexible and willing to support colleagues across different departments when required

Benefits

23 days holiday plus bank holiday
Additional days holiday following 5 years’ service (max 5 days)
Cycle to Work Scheme
Free parking
Friendly team environment
Company Pension Scheme

About Ciceley Commercials Ltd

Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle, Dumfries and Motherwell. We are a family run business, established over 50 years ago and currently employ over 240 people.

This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership.

This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership. To apply for this position please email a copy of your CV and covering letter

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

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