Compensation: £8 - £12.71 Per Hour
Weekly Hours: 30
Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.
- Meet and greet holiday guests as the first point of contact for the park.
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Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
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Provide an information service on all park activities, facilities and local services and attractions.
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Provide an efficient reservations service to all resident guests.
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Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
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Efficiently operate the Park telephone system.
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Complete all Welcome Packs with corresponding programs, membership cards etc.
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Issue and control all keys to guest accommodation.
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Operate the Park mobile radio system.
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Take payment for holidays or caravan owners' accounts and issue receipts.
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Ensure the office and reception are always clean.
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Open and process post as required.
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Make outgoing sales calls - upselling extended stays and upgrades.
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Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
- Strong communication and interpersonal skills
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A passion for customer service and a friendly, approachable manner
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Good organisational skills and attention to detail
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Ability to work independently and as part of a team
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Previous reception or front-of-house experience is desirable but not essential
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This role is subject to a Basic Disclosure and Barring Service (DBS) check.
Benefits
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
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Generous discount on holidays across our parks
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Discount at all restaurants on park for you and your family
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Free premium eye test voucher
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Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
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Discounted gym memberships
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Employee referral scheme
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Sales referral scheme
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Free expert mortgage advice
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Company pension scheme
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