Hemiko are recruiting for a Maintenance Coordinator, reporting to the Plant Maintenance Manager.
The successful candidate will work to ensure our contracted services are delivered effectively by both our field service engineers and specialist service delivery partners, whether planned maintenance, reactive breakdowns or planned improvement works. We have a growing number of sites and are expanding our services to deliver low carbon heating solutions across the country. The role will be varied and combine elements of planning, project management, logistics and liaising with our customers, whether clients or residents.
We are looking for someone who has attention to detail and can methodically work through our maintenance program across multiple sites and effectively schedule work for field service engineers within the operations department, on reactive and PPM / servicing works.
We appreciate that no one’s circumstances are the same and having the flexibility in working environments work is essential to our wellbeing. If this is significant to you let us know when you apply, and we will discuss how this could work in your role.
Hemiko strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, gender expression, disability, age, trade union activity, marital status, religious belief, sexual orientation, or socioeconomic background.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
About Hemiko
Hemiko is a fast-growing innovative business which is looking to invest in and deliver over £1bn of heat network projects in the coming years. We fund, design, build, operates and maintain low carbon district energy networks and building energy systems. This work is for communities, towns, and cities. We work with local authorities, developers, house builders, and property owners.
We are looking to lead on town and city scale decarbonisation. We recognise that the decarbonisation of heating and the built environment is one of the least known and “solution clear” areas - this is where we are focused and where we will be deploying our investment and our resource.
We are an innovative, design and proactive intelligence led company, looking to attract people who think around a problem and past an issue. We want to be at the front end of commercial and technical innovation and are looking for team members to come on that journey.
Hemiko is absolutely committed to an honest and collaborative approach to all our work, always looking for better ways to do things and avoid the business curses of unnecessary complexity and silos.
We are a young, friendly business in the very rapidly growing low carbon energy sector, which provides significant opportunities for career flexibility and development. We focus on delivering bespoke solutions with positive outcomes for the communities we serve.
The Role
Hemiko are seeking a Maintenance coordinator to work with the Maintenance Managers to learn and develop while delivering value to the Operation & Maintenance team.
This is a role for someone who is organised and has a keen eye for detail. The role will require careful time management, problem-solving skills and thinking independently about how to effectively deliver multiple projects of varying complexity in parallel. Good IT skills are desired particularly in Excel, and MS Dynamics, Joblogic or other comparable CMMS platforms (Computerised Maintenance Management System).
The compact nature of the business and our rapid growth mean that the candidate has significant opportunity to develop their career in a friendly environment working with and alongside a broadly experienced team of commercial professionals of varying levels.
Candidate
We are looking for someone who is organised, self-motivated, with a positive outlook and proactive approach. The successful candidate will be confident operating in a fast-paced environment, effectively prioritising and managing their workload to consistently deliver efficient, high-quality results.
They will be personable and a strong communicator, with a diligent and empathetic nature. a key aspect of the role involves maintaining regular communication with stakeholders, both internally and to external clients and customers - is essential.
The company is relatively small but with very fast growth trajectory over the coming years. We are therefore seeking a self-starting individual who takes pride in their work and thrives in a collaborative environment. The role involves working closely with Field Service Engineers, as well as the Operations and Contract Management teams, ensuring clear and effective communication across the business to successfully deliver key workstreams.
We will want you to join our journey toward a more environmentally and technically responsible and effective way of delivering energy systems, moving away from conventional processes into a more innovative and free-thinking environment. Our business culture promotes this approach with a persistent willingness to listen to new ideas and explore new solutions.
Key responsibilities:
- Managing the process for efficient and effective scheduling of the Field Service teams and specialist service delivery partners involving: Pre-planned maintenance (PPM), Reactive breakdown response, Corrective works, team training coordination and internal support
- Scheduling and coordinating visits for both in-house engineers and subcontractors, ensuring the right resources are deployed at the right time, and all parties are kept informed.
- Liaising with customers, subcontractors, service engineers, and internal stakeholders to effectively plan works and support the resolution of service issues and complaints.
- Handling enquiries and complaints professionally, escalating complex or high-risk issues to senior management where appropriate.
- Working closely with both office-based Operations staff and Field Service Engineers to ensure planned works are delivered safely, efficiently, and to a high standard.
- Coordinating engineer diaries and booking appointments through our Computerised Maintenance Management System (CMMS), balancing workloads and ensuring accurate record keeping.
- Planning engineer training, annual leave, team meetings, and other scheduled activities to optimise resource availability.
- Managing relationships with external subcontractors, including arranging visits, tracking progress, and ensuring works are completed in line with operational requirements.
- Maintaining and updating the CMMS, ensuring information is accurate and communicated effectively across the business.
- Monitoring operational activity and escalating incidents or events that could have a significant business impact or require an emergency response.
- Identifying opportunities to improve processes, efficiency, and service delivery, contributing to continuous business improvement.
- Supporting the production of operational reports and performance metrics.
- Providing cover across the business's core operating hours of 08:00–18:00 as required, within a 5 day working week.
- Any other reasonable ad-hoc duties developed in line with the department’s growth.
Skills & Experience
- Previous experience in work scheduling or planning, ideally within a field service, maintenance, engineering, or operations environment.
- A customer-focused approach with a genuine commitment to delivering excellent service in every interaction, both internally and externally.
- Strong IT skills, including proficiency in Microsoft Office applications (particularly Excel), with experience using planning systems and/or Computerised Maintenance Management Systems (CMMS).
- The ability to quickly learn new technologies and confidently work across multiple systems simultaneously.
- Excellent organisational skills with strong attention to detail and the ability to prioritise competing workloads.
- Strong verbal and written communication skills in English, with the confidence to engage professionally with stakeholders at all levels.
- The ability to work effectively in a fast-paced, reactive environment while remaining calm under pressure.
- A high level of integrity, professionalism, and trustworthiness.
- A genuine interest in the energy, utilities, or engineering sector and a willingness to contribute to the growth and continuous improvement of the department.
Remuneration and Info
- Remuneration: £27,500 – £30,000 equivalent per annum, depending on experience.
- An inclusive culture that promotes diversity.
- Holidays 25 days per annum plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year.
- Pension plan provision.
- Private health care scheme available.
- Cycle to work scheme.
- Electric Car lease scheme.
- Health and well-being support.
- Continuing learning and development opportunities.
- Company PC/laptop, etc.
Application
To apply, please complete the online application form on BambooHR. However, for an informal chat please contact: [email protected]
