user experience manager Work, Jobs in carlisle, cma (with Salaries)

Head of People & Process
Carlisle Mencap —Carlisle
- £46,350 a year
- Full-time
- Management
- Care experience
- Microsoft Office
Quick apply
Education Information Officer - CMB2536e
Cumberland Council —Carlisle
- £32,061 - £32,597 a year
- Full-time
- Communication skills
12d
Deputy Express Site Manager
ASDA —Marsh
- Full-time
- Management
- Employee assistance programme
- Employee discount
Support Team Manager
Global 4 Communications Limited —Carlisle
- Full-time
- Leadership
- Communication skills
Quick apply
Community Practitioner
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Carlisle
- £39,959 - £48,117 a year
- Full-time
- Care plans
5d
Support Worker (Reablement) Carlisle and Surrounding areas - CMB2242e
Cumberland Council —Carlisle
- £13.68 an hour
- Part-time
- No experience needed
- Paid training
CONNECT Support Team (CST) Coordinator – Ticket Resolution (24/7)
Metropolitan Police —Newlands
- £37,510 - £48,021 a year
- 12 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Work from home
4d
Water Network Compliance Officer
Aquam Water Services Ltd —Carlisle
- £27,976 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Driving
Quick apply
Service Administrator - Machinery Division
Carrs Billington Agriculture —Carlisle
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Quick apply
Macmillan Support Volunteer
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- Part-time
12d
Machinery Parts Advisor
Carrs Billington Agriculture —Carlisle
- Full-time
- Customer service
- English
- IT
- Annual leave
- Employee assistance programme
Quick apply
ICT Trainer
Cumbria Constabulary —Penrith
- £33,603 - £37,020 a year
- Temporary
- Hybrid work
- Communication skills
- Annual leave
- Flexitime
11d
Deputy Manager
SGS Care Ltd —Wigton
- £32,349.49 - £35,700.00 a year
- Full-time
- Supervising experience
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Interim Care Home Manager- Maternity Leave Cover
Holmehurst Residential Home —Carlisle
- £35,000 - £40,000 a year
- Temporary
- Team management
- Organisational skills
- In-person
Quick apply
9d
Building Assistant - *WMF2954e
Westmorland & Furness Council —Penrith
- £28,598 - £29,540 a year
- Full-time
- Driving
- Travel
- Annual leave
- Employee discount
Head Housekeeper (30hrs)
The Fire Fighters Charity —Penrith
- £22,695.91 a year
- Part-time
- Microsoft Word
- Management
- Leadership
- Annual leave
- Employee assistance programme
3d
Female Support Worker
Creative Support —Carlisle
- Up to £13.50 an hour
- Part-time
- Annual leave
Adults Advanced Support Worker
Cumbria Quality Care —Penrith
- £14.25 an hour
- Part-time
- Childcare
- Medication administration
- Care experience
Quick apply

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Head of People & Process

Carlisle Mencap -
Carlisle

Quick apply

Job details

Full-time
£46,350 a year

Benefits

Company pension
On-site parking

Qualifications

Report writing
Management
Care experience
Microsoft Office
Administrative experience
Staff training
Human resources
Organisational skills
IT
Communication skills

Full job description

Job title: Head of People & Process

Salary: £46,350 per annum (pro rata)

Hours: 37.5 hours per week

Contract: Permanent

Location: Unit J3, Kingmoor Park, Carlisle, CA6 4SN

Reports to: Chief Executive Officer (CEO)

Purpose of the job

The Head of People and Process is responsible for ensuring Carlisle Mencap’s people, office and training functions operate efficiently, compliantly and in line with the organisation’s values.

The role provides day-to-day leadership for HR administration, people processes, and office systems, working closely with an external HR consultancy on specialist advice, employment law compliance and complex casework.

The postholder plays a key role in creating a well-organised, supportive and inclusive workplace, enabling managers and staff to focus on delivering high-quality services to people with learning disabilities and their families.

The postholder will also lead the organisation’s internal training function, ensuring all staff receive high-quality induction and ongoing development opportunities, and will oversee the maintenance and development of relevant training accreditations, including City & Guilds.

Key Responsibilities

1. People Management (Operational)

· Act as the organisation’s internal lead for day-to-day HR operations, policies and procedures.

· Manage the full employee lifecycle including recruitment, contracts, probation, appraisal, absence and leavers.

· Maintain accurate HR records and ensure GDPR compliance.

· Support managers with HR matters, escalating to external HR consultancy where required.

· Coordinate disciplinary, grievance and consultation processes with external support.

· Oversee mandatory training and compliance checks.

· Note: This role does not provide legal HR advice and does not manage payroll processing.

· Lead and coordinate the organisation’s internal training function, including planning, delivery and evaluation of staff induction and ongoing training programmes.

· Lead the training team to ensure all staff complete mandatory induction and refresher training in line with regulatory, contractual and organisational requirements.

· Maintain accurate training records and monitor compliance with required training standards.

· Identify training needs across the organisation and work with managers to develop appropriate learning and development opportunities.

2. HR Policy, Compliance and Best Practice

· Ensure policies are up to date and consistently applied.

· Work with external HR advisors to respond to changes in employment law.

· Support HR reporting to Trustees.

· Embed equality, diversity and inclusion across all people processes.

· Ensure safeguarding is reflected in HR practices.

3. Training and Workforce Development

· Develop and implement a structured induction programme for all new staff.

· Oversee the planning, coordination and quality assurance of ongoing staff training and development.

· Act as organisational lead for training accreditation, including maintaining and developing City & Guilds accreditation (or equivalent).

· Ensure training provision meets the standards required by awarding bodies, regulators and commissioners.

· Liaise with internal and external trainers, partners and awarding organisations as required.

· Support the development of a skilled, confident and competent workforce aligned to organisational values and service needs.

4. Office Management and Administration

· Lead day-to-day office operations.

· Line manage the Office Administrator.

· Oversee administrative systems and processes.

· Manage office contracts including premises, equipment and suppliers.

· Ensure effective document management and compliance.

· Act as organisational lead for GDPR compliance, working with external advisors where required, supporting the Data Protection Officer.

· Support organisational H&S checks and planning.

5. Cross-Organisational Support

· Work with the Head of Finance to provide HR data for payroll.

· Support workforce planning and organisational reporting.

· Support audits and inspections.

· Act as a key HR contact for staff.

6. Culture, Values and Ways of Working

· Promote a positive and inclusive organisational culture.

· Ensure fair and consistent treatment of staff.

· Model organisational values.

· Support staff engagement and wellbeing.

7. Any other tasks conducive to the safe, efficient and sustainable running of Carlisle MENCAP

Essential Experience Required.

At least 5 years’ experience in an organisation of similar size and complexity
Writing tenders and grant applications
Developing and maintaining strong professional networks
Experience in HR or office management role
Supporting managers with HR processes
Line management experience

Desirable Experience

Charity or social care experience
Working with external HR advisors
Relevant HR qualification (e.g. CIPD)
Experience of managing or coordinating staff training programmes
Experience working with accredited training bodies or maintaining organisational accreditation (e.g. City & Guilds)

Essential Skills

Strong organisational and administrative skills
Effective people management skills
Strong communication skills
Ability to apply HR policies consistently
IT proficiency (Microsoft Office)

Desirable Skills

Experience improving HR/admin systems
Report writing skills

Essential Knowledge

An understanding of the issues facing people with learning disabilities and their families and carers
Understanding of the third sector and the specific pressures and requirements on third sector organisations
HR administration practices
Data protection and confidentiality
Equality, diversity and inclusion principles

Desirable Knowledge

Knowledge of the legal and regulatory framework governing care sector organisations, including the Care Standards Act 2000, Health & Social Care Act 2012 (Registration Requirements) and the Care Act 2014
Understanding of the social care sector and policies
UK employment law awareness
Safeguarding knowledge
Understanding of training frameworks, workforce development and accredited learning programmes (e.g. City & Guilds)

In addition to these, the role will have a strong commitment to:

Improving the lives of people with learning disabilities and their families and carers
Improving support for people with learning disabilities and their families and carers
Empowering our members and service users
Creating a supportive and inclusive organisation

Consistently identifying and developing ways to make the organisation better, and to deliver better outcomes for people with learning disabilities and their families and carers

Closing Date for applications - 8/06/2026 5pm

Interview Date - To be confirmed

Job Types: Full-time, Permanent

Pay: £46,350.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

user experience manager jobs in carlisle, cma

Head of People & Process

Education Information Officer - CMB2536e

Deputy Express Site Manager

Support Team Manager

Community Practitioner

Support Worker (Reablement) Carlisle and Surrounding areas - CMB2242e

CONNECT Support Team (CST) Coordinator – Ticket Resolution (24/7)

Water Network Compliance Officer

Service Administrator - Machinery Division

Macmillan Support Volunteer

Machinery Parts Advisor

ICT Trainer

Deputy Manager

Interim Care Home Manager- Maternity Leave Cover

Building Assistant - *WMF2954e

Head Housekeeper (30hrs)

Female Support Worker

Adults Advanced Support Worker

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