Borderway Finance are proud to be part of The Cumberland Group where a personal, professional service is par for the course.
We specialise in providing loans for new and used cars, as well as commercial vehicles, and provide motor vehicle finance to Cumbria, Southwest Scotland, the Scottish Borders, North Yorkshire and North Lancashire.
We’re looking for an Administration Assistant to join our existing team. In this role you’ll provide high-quality administrative support across Borderway Finance, ensuring that customer, dealer and broker transactions are processed accurately, efficiently and in line with regulatory and internal procedures.
You’ll also supports the Sales, Underwriting and Arrears teams by maintaining records, preparing documentation and assisting with day-to-day processes that contribute to excellent customer outcomes.
This will be a full-time, permanent role, working 37.5 hours per week.
The Benefits
- Salary – £26,300 p.a. (Band 6)
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
Main responsibilities include
Application and Documentation Processing
- Input customer and dealer information accurately onto internal systems and spreadsheets.
- Check FCA registration and commission agreements against pre-set criteria.
- Collate and scan signed documentation, ensuring it matches system data before submission to underwriting.
- Follow standardised workflows for raising issues or missing information to relevant colleagues.
- Prepare settlement or payment requests for review and approval.
- Responsible for executing legal agreements and fund disbursements, completing Know Your Customer/Know Your Business checks, and recording BFL’s asset interest with Experian.
Banking and Payments
- Record and reconcile daily transactions using the Cumberland internet-banking platform.
- Set up payments to dealers once checks are complete.
- Maintain a daybook and spreadsheet record of payments and refunds for end-of-day verification.
- Process refund cheques and correspondence to cancel standing orders as instructed.
- Setup, cancellation and management of customer Direct Debits via an online portal.
Reporting and Record Management
- Maintain administrative trackers, spreadsheets and month-end reports in line with the team’s timetable.
- Verify data accuracy before submission to the Admin Manager or Underwriter.
- Support month-end activities and distributing reports to the Managing Director.
Complaints Administration
- Log and reference complaints received via email, creating a digital folder with all supporting documents.
- Save and label correspondence correctly and escalate cases to authorised colleagues for response.
- Follow complaint-handling procedures and maintain accurate records for audit and compliance.
General Administration
- Maintain stationery levels and post routines.
- Support scanning, filing and document retrieval.
- Contribute to process-improvement ideas to reduce manual steps or duplication.
- To immediately report any serious/significant errors/system faults which could lead to customer complaints/normal service standards not being achieved.
About you
We’re looking for someone with experience of working in a busy administrative or finance-related environment. You’ll have strong attention to detail and accuracy and be competent in Microsoft Office (Excel, Word, Outlook).
We’re also looking for these skills, abilities and behaviours:
- To always act in a manner which is consistent with the Society’s core values and culture of Treating Customers Fairly.
- To meet, exceed and continuously improve standards and quality of the customer experience we provide.
- To understand and be aware of the risk and control environment in your area of the business and adhere to processes and procedures to minimise risks.
- To be able to work on your own as well as part of a team.
- To be driven and accountable towards the achievement of service level agreement targets.
- To consistently work in a highly productive and efficient manner.
- Excellent telephone manner.
- Maths and English to GCSE standard or equivalent.
