Customer care Work, Jobs in Carlisle, Eng (with Salaries)

Customer Experience Advisor
Wm Armstrong Group —Longtown
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
Quick apply
Travel Money Advisor
Currency Exchange Corporation Ltd —Carlisle
- £13.23 an hour
- Overtime
- Customer service
- Basic maths
- Financial services
Quick apply
4d
Barista-22 Hours Gateway Drive Thru
Costa Limited —Carlisle
- £13.12 - £14.12 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Employee discount
Practice Administrator
Strictly Dental Ltd —Carlisle
- From £13.50 an hour
- Full-time
- Administrative experience
- Organisational skills
- Front desk
- Free parking
- Employee discount
Quick apply
10d
Ground Floor - Team Member
Premier Inn —Carlisle
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
3d
Customer Team Member
Co-op —Carlisle
- £13.04 an hour
- Overtime
- Bakery
- Store discount
- Employee discount
Sales Assistant
Peter Tyson —Carlisle
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
13d
Restaurant - Team Member
Brewers Fayre —Carlisle
- Up to £12.76 an hour
- Part-time
- No experience needed
- Restaurant
- Restaurant experience
- Employee discount
Quick apply
Customer Services Advisor
Halfords —Carlisle
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
13d
Ground Floor Team Member
Premier Inn —Carlisle
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Retail Customer Service - 32 Hours
Betfred —Carlisle
- £12.71 an hour
- Part-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
5d
Short-term Temporary Team Member
NEXT —Carlisle
- £8.28 - £14.53 an hour
- Part-time
- Employee discount
5d
Sales Assistant
M & L Richardson & Sons Ltd —Carlisle
- £12.90 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
3d
Retail Sales Assistant
French Connection —Gretna
- £10.85 - £12.71 an hour
- Temporary
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
5d
Team Member
NEXT —Carlisle
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
1d
UK Sales Assistant (Chain 5)
Mountain Warehouse —Gretna
- £12.71 an hour
- Part-time
- Sales
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Finance & Sales Coordinator
Johnston Tractors Ltd —Carlisle
- From £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
5d
Team Member (Delivery)
NEXT —Carlisle
- £8.28 - £14.53 an hour
- 8 hour shift
- Employee discount
4d
Administration Assistant
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Carlisle
- £25,272 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
9d
People Services Administrator
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Relocation assistance
2d

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Customer Experience Advisor

Wm Armstrong Group
Longtown

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension
Life insurance

Qualifications

Customer service
Triage
Microsoft Office
Analysis skills
NVQ
Communication skills

Full job description

Job Overview

At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values.

We are currently looking to recruit a number of Customer Care Advisors, including opportunities at trainee level, to join our Customer Experience team in Longtown.

We are seeking well-organised individuals to act as the primary interface between WM Armstrong and its customers—ensuring every query is handled promptly, accurately, and with empathy. Whether you bring previous experience or are looking to develop your career through a trainee pathway, you will receive the support and training needed to succeed.

In this role, you will follow up on outbound communications, take ownership of customer issues, and work cross-functionally to resolve problems efficiently, while maintaining clear records and meeting service level agreements (SLAs).

Working Hours

40 hours per week, Monday to Friday, working agreed hours between 08:00 – 17:00.

Benefits Include:

Competitive salary: Tailored to your experience and training needs, discussed at appointment stage
Life insurance
Medicash scheme
Sickness scheme
Company pension

Key Responsibilities

Outbound follow-up to customer emails
First line of enquiry for all customers
Discrepancy management
Mailbox management within SLA
Liaise across all departments
Query ownership and resolution
Resolve customer queries at first point of contact where possible
Produce customer reports as required, on time
Maintain clear and concise records of all customer contact

Requirements

Experience

Previous customer service or customer-facing experience preferred
Experience in the transport or haulage industry advantageous but not essential
Trainee applicants welcomed – full training will be provided

Skills

Excellent written and verbal communication skills with a confident and professional telephone manner
Strong problem-solving ability, with the confidence to triage, escalate and resolve issues effectively
Well organised, with the ability to manage inboxes and reporting tasks efficiently
Competent in Microsoft Office and comfortable using CRM or ticketing systems
Customer-focused, resilient, and able to adapt in a fast-paced environment
Ability to communicate effectively at all levels, both internally and externally
Strong attention to detail
Good numerical and analytical skills

Education and Qualifications

GCSEs (or equivalent), including English and Maths, essential
NVQ (or equivalent) in Customer Service or a related discipline preferred

How to apply

If you are interested in this exciting opportunity, please click the Apply button now.

Please visit our company website to access a full job description.

As part of our commitment to safety and wellbeing, applicants will be asked to complete a routine drug and alcohol test during the interview and assessment process.

If you have not received a response within four weeks of submitting your application, please consider your application unsuccessful on this occasion. We may close this vacancy early if sufficient applications are received, so early application is encouraged.

Work Location: In person

Quick apply

Refine Your Search

customer care jobs in carlisle, eng

Customer Experience Advisor

Travel Money Advisor

Barista-22 Hours Gateway Drive Thru

Practice Administrator

Ground Floor - Team Member

Customer Team Member

Sales Assistant

Restaurant - Team Member

Customer Services Advisor

Ground Floor Team Member

Retail Customer Service - 32 Hours

Short-term Temporary Team Member

Sales Assistant

Retail Sales Assistant

Team Member

UK Sales Assistant (Chain 5)

Finance & Sales Coordinator

Team Member (Delivery)

Administration Assistant

People Services Administrator

I want to receive the latest job alerts for customer care in carlisle, eng

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