An exciting new vacancy has become available as a Food and Beverage Supervisor, working across The Rookery Restaurant and our new bar located in the centre of Carnoustie - Maxi's. This is a permanent position, working 2,080 hours per annum (an average of 40 hours per week), Monday-Sunday. In this position, evening and weekend work will be expected.
The role of Supervisor works with the Food and Beverage Management Team to aid in the responsibility of day-to-day supervision of the agreed standard of service for Carnoustie Golf Links.
The Supervisor will take the lead on creating a vibrant and engaging experience for our customers. They will also lead the team, ensuring a high level of service and customer satisfaction is met.
Key duties of this role include, but are not limited to:
oTo pro-actively manage the day-to-day food and beverage operation.
oEnsuring all stock is ordered, liaising with the restaurant manager and food and beverage controller.
oLeading the team, which includes (but is not limited to): rotas, on-shift duties, appraisals, 1-2-1s, absence management, recruitment, standard operating procedures, maintenance planning, budgets and all other relevant duties to the daily running of shifts
oTo supervise shifts, supervising the Front of House team with a positive motivational approach.
oEnsure first-class quality service in all areas of the department.
oEnsure daily staff briefings are being conducted on your shift.
oSupport the Food and Beverage Servers in handling all positive and negative guest feedback.
oConsidering prevention, recovery and investigation of any customer complaints.
oAnticipate guests needs wherever possible and promote hospitality within the business, enhancing guest satisfaction.
oCarry out quality training and coaching with Food and Beverage Servers in a systematic and professional manner.
oEnsure the team are correctly uniformed, in line with company standards and understand the
importance of personal hygiene.
oEnsure team are punctual, polite, courteous and helpful to guests and colleagues at all times.
oGreet customers, make suggestions, present and answer questions on the menu.
oTake orders through the POS system.
oPrepare the bills for beverages and meals ordered and then balance daily transactions.
oTake reservations and booking enquiries.
oUse sales techniques to retain customers and attract more.
oEnsure daily and weekly cleaning is being carried out.
oApply safety regulations and also health regulations relating to cleanliness.
oComply with equipment usage guidelines.
oComply with maintenance guidelines for the restaurant.
oSuggest ideas for new products, equipment and ways of working that could improve our offering.
oBe responsible for processing the tills each evening.
oBe responsible for assisting with the locking and alarming of Maxis at the end of the evening, ensuring the building is secured at all times.
oLive the company values and promote brand standards as an ambassador.
oAll other tasks as required by Restaurant Manager and Rookery Management Team.
Essential Skills and Behaviours:
oProven operational knowledge, skills and experience of serving in a first-class restaurant & bar operations
oExcellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
oAchieve set, standards and operate to performance criteria; for example, health and safety, hygiene
oAbility to actively support and coach the Front of House team.
oAbility to actively drive sales through incentives, training & development for front of house Servers
oAbility to recall and explain food and drink specials
oA good memory to help remember various kinds of orders, including occurrences where there are lengthy and complicated orders
oGood stamina and ability to stand for long hours while serving customers
oBeing a team player is essential
oA positive can-do attitude and a proven ability to provide excellent customer service
Our Values:
Customer Focused We listen, respond, and go above and beyond to exceed guest expectations, creating lasting impressions at every touch point whether on the course, in our dining spaces, attending events or overnight stays in our hotel, or enjoying our spa and leisure facilities.
Knowledge We encourage curiosity and continuous development, empowering our team with the knowledge and confidence to deliver outstanding service and guidance to every guest. Our team is committed to learning, growing and sharing knowledge with pride.
Integrity We take ownership of our actions, communicating openly, and supporting one another, we build a culture of trust that encourages doing the right thing consistently and upholding the highest professional and ethical standards.
Pace - We work with energy and awareness, supporting each other to deliver without compromising quality. We respond promptly to our colleagues and guests needs while maintaining the care and experience that they expect.
Professionalism - We take pride in how we present ourselves and how we support one another to maintain professionalism in our appearance, attitude, and actions, upholding high standards that reflect the quality of our service and the expectations of our colleagues and guests.
Together - We value every role and every contribution, working collaboratively across all areas of our business to support each other to deliver a cohesive and effortless guest journey. Our shared commitment ensures every experience feels connected, refined, and exceptional.
Carnoustie Golf Links are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex, religious belief, political opinion, race, age, sexual orientation; or, whether they are married or in a civil partnership; or whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
