Information technology managers Work, Jobs in Carnwath, Slk (with Salaries)

Technology Operations Lead
HBNL —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Organisational skills
- IT
Quick apply
11d
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Business Architect - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Hospitality
- IT
IT Manager
Sibcas Ltd —Bathgate
- Full-time
- Azure
- Computer Science
- Travel
- Free parking
- Annual leave
Quick apply
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
4d
Stock and Asset Manager
Scottish Courts and Tribunals Service —Edinburgh
- From £40,334 a year
- Full-time
- IT
- Annual leave
- Employee discount
14d
Director, Engineering IT Operations
Cirrus Logic —Edinburgh
- Full-time
- Scripting
- IT
- Linux
10d
Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Azure
- AWS
- Computer networking
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
IT Functional Support Lead-Dynamics 365 (Operations)
Veranova L P —Edinburgh
- Bachelor's degree
- APIs
- IT
- Annual leave
- Life insurance
Quick apply

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Technology Operations Lead

HBNL
Edinburgh

Quick apply

Job details

Full-time
£45,000 - £55,000 a year
11 days ago

Qualifications

ITIL
Organisational skills
IT

Full job description

Job Advert

The role at a glance

Technology plays a crucial role within HBNL and spans from corporate IT, OSS/BSS platforms to the ISP production network and ensures that the business can operate and customers can receive an excellent customer experience whilst connected to our ISP production network. On a day-to-day basis this could include liaising with external managed service providers, planning upcoming network maintenance projects and producing performance reporting.

As we continue to scale across Scotland, we are looking to recruit a technology generalist with strong organisational skills to join our existing team.

The Technology Operations Lead will be the key support to our technology leadership on network operations, change management and technical delivery. This will cover BAU, project and continuous-improvement work, providing a varied and challenging workload for the right candidate. This role will have a particular focus on proactive network performance and the technical link into the existing customer service team.

What you’ll do

Run and continuously improve the technology change management process and the associated reporting.
Take on day-to-day BAU across network and technology operations and keep the team pushing projects forward to schedule.
Contribute to and help establish technology team reporting.
Work with outsourced service providers across network operations and corporate IT functions.
Plan and deliver network projects to schedule and budget.
Participate in technology projects across the business.
Gather requirements, source and support the rollout of new platforms and systems, including the associated documentation, server and infrastructure work.
Carry out user acceptance testing (UAT), making sure testing is completed in a timely manner.
Act as the technical bridge to the customer service team: root-cause technical tickets, identify recurring themes and feed findings back into the network operations team and wider business.
Produce technical-ticket reporting — volumes, drivers, trends and the underlying causes of customer-impacting issues.
Lead network performance projects and keep proactive work on track to schedule.
Own technical-ticket escalations and resolution.
Use AI/automation in reporting and ticket root-cause work.

What you’ll bring

Experience in corporate IT, enterprise technology or ISP/altnet businesses.
Ability to work autonomously and manage own workload efficiently.
A fantastic attitude, naturally curious, with a relentless drive to make things better.
An ability to communicate effectively across teams and work levels.
Experience working in a fast-paced environment with a strong ability to pivot between priority tasks based on the business needs.
Familiarity with change-management or ITIL-aligned ways of working, and with IT service-management (ITSM) tooling.
Experience coordinating outsourced or managed service providers to deliver against agreed standards.
Awareness of the OSS/BSS platforms and infrastructure that underpins a business.
Confidence working with data — turning ticket and performance information into clear reporting and insight, including through AI and automation.
Relevant qualifications or certifications — for example in ITIL or project delivery — are welcome but not essential.

Quick apply

Refine Your Search

information technology managers jobs in carnwath, slk

Technology Operations Lead

Team Lead, Enterprise Service Desk

Business Architect - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

IT Manager

Helpdesk Team Leader

Stock and Asset Manager

Director, Engineering IT Operations

Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation

L1 Service Desk Team Leader

IT Functional Support Lead-Dynamics 365 (Operations)

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