Role: Operations Assistant/Administrator
Basis: Part Time – 20 – 25 hours per week (flexible)
Salary/Package: Up to £35,000 pro rata
Who are Planet IT?
Planet IT is one of the UK’s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the #1 Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice.
As a privately owned business founded in 2003, we continue to achieve year on year growth, anchored by our expertise in IT security, cloud, and managed services. We’ve earned multiple industry awards, including being named Sophos Partner of the Year twice, showcasing our reputation for technical excellence and innovation.
At Planet IT, we believe in working hard and celebrating success equally. Our people are at the heart of everything we do—we invest in their development, support progression from within, and consistently go above and beyond to create an environment where individuals can thrive both professionally and personally.
Primary Purpose
We are seeking an organised, proactive, and people-focused Operations Assistant/Administrator to support our client’s team.
This role is perfect for someone who enjoys building relationships, coordinating multiple moving parts, and fostering a positive team culture. The successful candidate will become the first point of contact for all staff working with the client and play a key role in ensuring smooth operations across meetings, travel, communications, and team activities.
Key Responsibilities
Staff Support & Relationship Management
- Act as the first point of contact for all staff working with the client, handling queries and resolving issues wherever possible.
- Escalate matters to HR or the main client contact (CEO) when appropriate.
- Build and maintain strong, positive working relationships with all client personnel.
- Foster a supportive, engaged, and motivated team atmosphere.
Communication & Team Engagement
- Draft and send monthly update emails to staff.
- Arrange and support team-building events and initiatives.
- Ensure all communication aligns with a positive, collaborative culture.
- Keeping the main client contact (CEO) updated on the team.
Travel Coordination
- Arrange and manage regular travel for all staff, including flights, accommodation, trains, cars, and taxis for both UK and international trips.
- Ensure travel plans are accurate, efficient, and communicated clearly.
Meeting & Diary Management
- Schedule team meetings, departmental meetings, and 1-2-1s.
- Coordinate multiple diaries across different teams and time zones.
- Gather information and feedback from relevant client-side contacts ahead of meetings.
- Ensure all materials, documents, and prep work are completed and distributed in advance.
- Ensure main client contact (CEO) is properly briefed ahead of any team meetings he needs to attend.
- 1-2-1 Support
- Once fully established in the role and familiar with team dynamics, conduct 1-2-1s with team members.
- Capture notes, actions, and development points as needed and ensure any actionable points are followed up.
Finance & Administration
- Work closely with the Office Manager to ensure all invoices to the client are accurate and issued on time.
- Keeping track of travel costs – working with the Office Manager and finance to ensure travel is being coded to the correct place.
- Assist in resolving any client invoice queries.
- Adhoc support for the Chief Commercial Officer.
Skills and Expertise Requirements
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication and relationship-building skills.
- Confident, approachable, and able to handle sensitive or confidential matters.
- Experience arranging travel and coordinating meetings.
- Comfortable working independently and taking ownership of tasks.
- Previous project coordination or people-support role is advantageous.
- Full, clean UK driving licence.
What we offer you
Benefits
- 25+ Days Holiday and rising (plus bank holidays)
- Buy up to 5 days extra holiday
- Flexible working (WFH incentives)
- Bupa Cash Plan
- Discounted Gym Membership
- Cycle Scheme
- Electric Vehicle Scheme
- Paid Charity Day
- Free Car Parking
- Planet IT is an equal opportunities employer and welcome all candidates to apply with the right to work in the UK.
Pay: Up to £35,000.00 per year
Benefits:
- Company events
- Gym membership
- Health & wellbeing programme
- On-site parking
- Work from home
Work Location: Hybrid remote in Milton OX14 4RY
