Publisher Work, Jobs in Carterton, Oxf (with Salaries)

Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Middle East & Central Asia Editor
Global Water Intelligence —Oxford
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
4d
Data & Intelligence Discovery Lead (6 Month Secondment)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Machine learning
- AI
- Annual leave
- Employee assistance programme
Quick apply
AI Data Adventurer Internship
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- University
- AI
- Internship
6d
Research & Editorial Internship, Water Sustainability
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- English
- AI
- Internship
6d
Marketing Internship
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- IT
- AI
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
MERCHANDISER - SWINDON (CASUAL)
UK Greetings —Swindon
- £13.35 an hour
- Overtime
- No experience needed
Programme Operations Internship, 300 Water Leaders
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Spanish
News Reporter - Swindon
Newsquest —Swindon
- Full-time
- Communication skills
- Employee discount
Quick apply
7d
Chief Editor Peer J Computer Science
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Doctoral degree
- English
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Deskside Analyst
Hachette UK —Didcot
- Up to £32,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
7d
Family Services Consultant
Ladgov Corporation —Croughton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
MERCHANDISER - WHEATLEY
UK Greetings —Wheatley
- £13.35 an hour
- Overtime
- No experience needed
Head of Design and Research
Taylor and Francis —Milton
- Full-time
- Hybrid work
- AI
- Work from home
Quick apply
14d
MERCHANDISER - CHELTENHAM
UK Greetings —Cheltenham
- £12.84 an hour
- Overtime
- No experience needed
Associate Professorship of International Business
University of Oxford —Oxford
- Full-time
- School
- Teaching
6d
Senior Compliance Manager
Oxford University Press —Oxford
- Full-time
- Hybrid work
- Management
- Travel
- Communication skills
- Employee discount
7d
Despatch Team Leader
Hachette UK —Didcot
- £28,371 a year
- Full-time
- English
- Microsoft Office
- Team management
- Free parking
- Employee assistance programme
4d

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Customer Service Advisor 4-6 month FTC

Hachette UK -
Didcot

Apply Now

Job details

Full-time | Fixed term contract
£24,689 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
Microsoft Publisher
Customer support

Full job description

Division

Hachette UK Distribution

Department

Customer Services

Location

Hely Hutchinson Centre, Milton Road, Didcot, Oxfordshire, United Kingdom, OX11 7HH

Salary

£24,689 (+ benefits, + bonus)

Contact type

Full Time Fixed-term

Publishing division

Hachette UK Distribution

Closing date

Sunday, 9th August 2026

Who we are and what we do

At Hachette UK Distribution we provide leading-edge fulfilment and warehousing services to over thirty publishers, specialising in a wide variety of sectors including trade, illustrated, educational, academic, professional and children’s books. With over 80 million units despatched annually, we’re committed to our mission of making it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

In our Customer Services team, you will work closely with our publishers and our trade, education and academic customers to provide them with a ‘best in class’ service experience.

Hachette UK Distribution is part of the Hachette UK publishing group.

What you'll be doing

On a typical day you will be responding to emails and telephone calls, processing orders, coordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages, damages), and issuing refunds as well as other general administration tasks.

You will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to identify and promote change that improves customer and publisher experience, and ensures that continued high standards of quality and productivity are delivered.

In this role, you work on different tasks within your team and across teams, when there is a need to support other areas. You will also work closely with Operational and Credit Service colleagues when investigating and resolving publisher and customer issues.

This role offers the opportunity to become an essential part of a leading Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.

Following your initial training period, which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid working model (minimum 2 days per week in the office). The hours will be 9am to 5pm (35 hours per week) with a one-hour lunch break working Monday to Friday.

Who we are looking for

Do you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you want to build strong and trusted relationships? If so, we would love to hear from you.

Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real growth in the past 5 years; moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry.

Are you interested? Then read on to find out more!

You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service. You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.

It is highly likely that you will already have proven experience of working in the following roles and/ or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.

What we offer

Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:

35 days annual holiday including Bank Holidays
Pension Plan and Life Assurance schemes
Company enhanced family policy including maternity, paternity and shared parental
Reward programme giving discounts, savings and cash back at numerous retailers
2 Community Days per year
Cycle to Work scheme
Eye care vouchers
Generous discounts on books we publish
Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
Wide-ranging training library
Development Programmes including Mentoring
Staff Events
Many employee networks to join
Free onsite parking
Free tea and coffee

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.

We will notify all candidates of the outcome of their application.

Apply Now

Refine Your Search

publisher jobs in carterton, oxf

Customer Service Advisor 4-6 month FTC

Middle East & Central Asia Editor

Data & Intelligence Discovery Lead (6 Month Secondment)

AI Data Adventurer Internship

Research & Editorial Internship, Water Sustainability

Marketing Internship

Customer Service Advisor

Customer Success Specialist

MERCHANDISER - SWINDON (CASUAL)

Programme Operations Internship, 300 Water Leaders

News Reporter - Swindon

Chief Editor Peer J Computer Science

Deskside Analyst

Family Services Consultant

MERCHANDISER - WHEATLEY

Head of Design and Research

MERCHANDISER - CHELTENHAM

Associate Professorship of International Business

Senior Compliance Manager

Despatch Team Leader