Customer experience specialist Work, Jobs in Castle Donington, Lec (with Salaries)

Business Analyst
HealthNet Homecare —Swadlincote
- £38,625 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
8d
Employment Specialist
Reed In Partnership —Derby
- £31,000 - £33,400 a year
- Full-time
- Sales
- Travel
- Mentoring
- Annual leave
- Flexible schedule
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Customer Support Specialist (SaaS)
edays —Nottingham
- £24,420 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- SQL
- APIs
- Free parking
- Annual leave
Quick apply
Logistics and Event Coordinator
Everyman Driving Experiences —Derby
- £28,000 - £30,000 a year
- Weekend availability
- Administrative experience
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
1d
Dangerous Goods & RCG Specialist
DHL —East Midlands Airport
- Microsoft Powerpoint
- Microsoft Outlook
- Warehouse experience
- Free parking
- Employee discount
2d
Customer Support Specialist – IT & Technical Support
TEK SHOP —Wollaton West
- £28,000 - £32,000 a year
- Weekend availability
- Customer service
- Windows
- Microsoft Office
- Employee discount
Quick apply
Senior Complaints Insight Specialist
Capital One —Nottingham
- Full-time
- Analysis skills
- Annual leave
2d
Customer Service Advisor
Experian Information Solutions —Nottingham
- Part-time
- Hybrid work
- Annual leave
11d
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
9d
Customer Resolutions Specialist Claims
Hastings Direct —Leicester
- From £30,700 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Referral programme
3d
Customer Service Advisor
Experian —Nottingham
- Full-time
- Hybrid work
- Annual leave
Quick apply
Customer Assistant
Lidl —Nottingham
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
Sales Executive
WeBuyAnyCar —Loughborough
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Home Insurance Adviser
Safe&Secure Insurance Services Ltd —Derby
- From £42,000 a year
- Full-time
- Sales
- Customer service
- Financial services
- Employee discount
- Sick pay
Quick apply
5d
Operational Support Officer
HM Courts & Tribunal Service —Derby
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
9d
New Business Adviser
Crystal Specialist Finance —Tamworth
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
10d
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Used Car Sales Executive
Everyman Driving Experiences —Derby
- £25,500 - £50,000 a year
- Full-time
- Bilingual
- In-person
- Negotiation
- Employee discount
Quick apply
1d
eSolutions Specialist
Thermo Fisher Scientific —Loughborough
- Full-time
- Up to 50% travel
- Sales
- Business development

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customer experience specialist jobs near castle donington, lec

Business Analyst

HealthNet Homecare -
Swadlincote

Apply Now

Job details

Full-time
£38,625 a year
8 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Computer literacy
Microsoft Office
Bachelor's degree
Organisational skills
IT
Communication skills
A Level
Time management

Full job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

Main Responsibilities

Requirement Gathering: Collaborate with stakeholders to gather and document business requirements.
Process Analysis: Analyse current business processes and workflows to identify inefficiencies and areas for improvement.
Solution Design: Develop and propose solutions to address business needs and improve processes.
Documentation: Create detailed documentation, including business requirements, process maps, and functional specifications.
Stakeholder Communication: Communicate effectively with stakeholders to ensure alignment and understanding of project goals and requirements.
Project Support: Support multiple projects and change requests simultaneously, ensuring deadlines are met with strong time management skills.
Testing and Validation: Participate in testing activities to ensure solutions meet business requirements and are implemented correctly.
Training and Support: Provide training and support to end-users to ensure successful adoption of new processes and systems.
Continuous Improvement: Identify opportunities for continuous improvement and contribute to the development of best practices.
Primary Liaison: Act as the main point of contact within IT and the business for project and change request scoping.
Travel: Travel between our sites in Featherstone and Swadlincote as needed.
Compliance: Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
Ad Hoc Tasks: Carry out any reasonable requests given by appropriate persons.
Strategic Alignment: Ensure daily activities align with the Company strategy and strategic objectives.
Quality Assurance: Maintain high standards of work and adhere to HealthNet’s procedures and policies.
Professional Development: Engage in personal professional development and attend mandatory training.
Representation: Present the Company positively at all times with internal and external clients, customers, and staff.
Flexibility: Work flexibly and efficiently to meet internal and external customer needs while maintaining the highest professional standards.
Confidentiality: Maintain confidentiality and security at all times.
Regulatory Compliance: Understand, identify, receive, and report all adverse events, product quality complaints, and other reportable patient safety events in compliance with pharmacovigilance regulatory and contractual requirements (training provided).

What experience and skills are we looking for?

Desirable: Previous experience within a BA role. Experience working with finance teams and requirements.
Essential: Strong written and verbal communication skills, analytical thinking, and problem-solving skills. Experience using IT systems and digital tools.

Qualifications

Qualifications: A-Level or equivalent (preferred).

Personal Skills & Qualities:

Ability to interact and communicate effectively with a wide range of people both verbally and in writing.
Excellent organisational skills.
Ability to construct professional written communications.
Working to deadlines on multiple tasks simultaneously.
High level of accuracy and attention to detail.
Computer literacy, including experience using MS Office and other software for reporting and requirement gathering.

Key Compentencies:

Ability to interact and communicate effectively with a wide range of people both verbally and in writing.
Excellent organisational skills.
Ability to construct professional written communications.
Working to deadlines on multiple tasks simultaneously.
Complying with patient confidentiality and data protection protocols.
High level of accuracy and attention to detail.
Computer literacy, including experience using MS Office and other software for reporting and requirement gathering.

What we offer

Competitive salary structure
25 days’ annual leave plus bank holidays
Pension scheme
Ongoing training and development
Employee Assistance Programme, including 24/7 access to remote GP appointments
Refer a Friend scheme
Eyecare vouchers
Perks and benefits via Perkbox
Long service awards

Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch

Apply Now

Refine Your Search

customer experience specialist jobs in castle donington, lec

Business Analyst

Employment Specialist

Senior Complaints Insight Specialist

Customer Support Specialist (SaaS)

Logistics and Event Coordinator

Dangerous Goods & RCG Specialist

Customer Support Specialist – IT & Technical Support

Senior Complaints Insight Specialist

Customer Service Advisor

Head of Ecommerce

Customer Resolutions Specialist Claims

Customer Service Advisor

Customer Assistant

Sales Executive

Home Insurance Adviser

Operational Support Officer

New Business Adviser

Customer Experience Manager (CXM)

Used Car Sales Executive

eSolutions Specialist

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