Location: Derby, England with substantial travel (national & international)
Employment Type: Full Time, Permanent
Would you like to be part of an award‑winning technology company at the forefront of computer graphics, video capture, and digital display solutions?
Founded in 1982, Datapath has grown into a global leader in video processing, control, and management solutions. Today, our technology is distributed across five continents and trusted by end customers in more than 100 countries. You’ll find our solutions powering critical and high‑impact environments spanning Medical, Digital Signage, Security, Retail, and many other sectors.
We’re recognised for delivering class‑leading products, backed by exceptional customer support. Our commitment to innovation and reliability has earned us a reputation for providing unbeatable service tailored to complex and specialised requirements.
As a successful and continuously expanding organisation, we operate from offices in the UK, US, and Japan, supporting customers in every major global market. Joining Datapath means becoming part of a forward‑thinking company where your work contributes to cutting‑edge technology that’s used worldwide.
Role Purpose:
Our Support & Commissioning Engineer will deliver high-quality technical support and engineering expertise as part of the wider support team, ensuring customers receive an efficient, professional and responsive service. They will develop a strong working knowledge of Datapath’s product suite, associated hardware and software technologies, enabling them to diagnose and resolve issues effectively while contributing to continuous improvement of support processes and resources.
In addition, the post holder will play a key part in the successful installation and commissioning of Datapath video wall controller systems across the UK and Europe. Working directly with customers, systems integrators, and partners, our Support & Commissioning Engineer will deliver solutions to agreed specifications, ensuring a high standard of on-site service, system performance and customer satisfaction. Success in this role requires strong collaboration, adaptability and a commitment to delivering projects safely, efficiently and to a consistently high standard.
Role Requirements and Responsibilities:
Office-Based
- Provide high-quality technical support to customers via telephone, email and web-based channels, maintaining a professional and customer-focused approach
- Diagnose, troubleshoot and resolve technical issues, ensuring timely and clear communication of progress, status updates and resolution
- Accurately record and manage all customer interactions, support cases and test results within the company’s ticket management system, maintaining a high level of detail
- Develop and maintain a strong working knowledge of Datapath products, alongside associated hardware and software technologies
- Rapidly learn new technologies and apply knowledge effectively to support customer solutions
- Prioritise and manage multiple tasks while maintaining a high level of accuracy and attention to detail
- Contribute to the creation and continuous improvement of online support resources, including FAQs and knowledge base articles
- Build and maintain effective working relationships with colleagues, delivery partners, technology vendors and internal teams
Field-Based
- Travel nationally and internationally to customer sites to carry out installation, configuration and commissioning of Datapath video wall controller systems and associated components
- Attend commissioning and handover meetings, working directly with end customers, systems integrators and distributors
- Support project delivery by managing assigned milestones and deliverables within agreed project scope
- Provide on-site technical expertise to ensure successful installation and system performance
- Deliver product demonstrations and provide training to customers, systems integrators and distributors
- Represent Datapath professionally on-site, ensuring a high standard of customer service and satisfaction
Skills and Experience
- Strong written and verbal communication skills in English
- Demonstrable interest in technology, IT, electronics, or AV systems (e.g. through education, hobbies, or work experience)
- Excellent problem-solving and analytical skills, with the ability to think logically and troubleshoot issues
- Strong organisational skills with the ability to prioritise and manage multiple tasks effectively
- Customer-focused approach with strong interpersonal and communication skills
- Willingness and ability to travel extensively (approximately 50% of the role), both within the UK and internationally
- Proactive attitude with a willingness to learn and develop new technical skills
- Well-rounded technical support background, including AV or similar technologies, networking fundamentals, system configuration, troubleshooting, basic coding, documentation, and any additional European languages would also be advantageous
Our benefits:
- 27 days’ annual leave (plus 8 bank holidays), increasing with length of service, with the option to buy or sell additional leave
- 5% employer pension contribution
- A non-contractual, discretionary profit share bonus scheme
- Bupa Private Healthcare to support your health and wellbeing
- Life Assurance at three times your salary, providing peace of mind for you and your loved ones
- Cycle2Work scheme to promote a healthier lifestyle and greener commute
- Electric Vehicle Scheme to provide a cost-effective way to make greener travel choices
- Technology discount scheme, offering savings on a range of everyday tech
*Access to some benefits is subject to successful completion of probation
To Apply: If you’re excited by this opportunity, and would like to join our friendly, collaborative, and high-performing team, we’d love to hear from you. Please send your CV to [email protected]. No agencies.
Applicants must have the right to work in the UK and be able to meet the requirements to work from the Derby office as well as travel extensively, without Visa restrictions.
Closing Date: This role will close on 29 June 2026
Interview Dates: First stage interviews will be held online 7 & 8 July
Second stage interviews will be held in-person at our Derby office on 14 & 15 July
If you haven’t heard from us by 3rd July, unfortunately your application has not been successful on this occasion. Due to the high volume of applications we receive, we’re unable to provide individual feedback prior to interview stage.
If you’d like more information about this role, you’re welcome to email us at [email protected]. We are not looking for support from external agencies.
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
Application question(s):
- Can you confirm you have the Right to Work in the UK, and have no Visa or other restrictions that would prevent frequent international travel?
- To ensure we're aligned, please could you share your salary expectations for the role?
- Do you hold a full driving license, valid in the UK?
Language:
- any additional European languages (preferred)
Work Location: Hybrid remote in Derby DE21 6XQ
