Senior Housing with Support Manager
Location: Nottingham
Salary Banding: £34,454 - £36,267
Contract Type: Permanent based on a 37.5hr working week to include weekend working on a rotating shift basis
Full UK Driving Licence & access to transport is a requirement for this role.
Are you an experienced people manager with a passion for delivering excellent services for older people?
We are looking for a Senior Housing with Support Manager to lead a team of Housing with Support Managers covering 6 schemes & dispersed properties across Rushcliffe Borough Council, Ensuring a high-quality Sheltered Housing Service is provided for the over 55's.. You will be responsible for service performance, customer outcomes, compliance, safeguarding, and budget management, while driving continuous improvement and service excellence.
Key Responsibilities
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Lead, recruit, develop and support a team of Housing with Support Managers.
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Ensure resources are effectively deployed to meet customer and business needs.
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Manage service performance, delivering against internal and external KPIs.
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Maintain high standards of customer service, safeguarding, health and safety, and regulatory compliance.
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Manage relationships with customers, leaseholders, managing agents, commissioners and partner organisations.
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Lead on complaints, incidents and safeguarding concerns within your locality.
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Contribute to effective budget management and financial performance.
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Support the implementation of new initiatives and service improvements.
What We're Looking For
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Experience managing housing, supported housing, sheltered housing or similar services.
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Proven ability to lead and develop high-performing teams.
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Strong knowledge of safeguarding, compliance and service quality standards.
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Experience managing budgets and performance targets.
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Excellent communication, stakeholder management and problem-solving skills.
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A customer-focused approach and commitment to delivering positive outcomes for older people.
This is a fantastic opportunity to make a real difference to the lives of older people while leading services that promote independence, wellbeing and community.
To meet our commitment to providing safe, high-quality services to our customers we will complete an Enhanced with Adult Barring level background check with the Disclosure and Barring service, once an offer of employment is made. A new check will be carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation and as part of our onboarding process.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.
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