Sales Centre Representative
Department: Ticketing
Contract: Full-Time, Permanent (37.5 hours per week)
Location: King Power Stadium, Leicester
Be the Voice of Leicester City Football Club
Leicester City Football Club is looking for a motivated and customer-focused Sales Centre Representative to join our Ticketing team. This is an exciting opportunity to play a key role in delivering a first-class experience to our supporters, acting as the first point of contact for ticket sales and enquiries.
In this fast-paced and dynamic role, you will be at the heart of the Club’s ticketing operations, combining telephone and face-to-face sales with exceptional customer service to ensure every supporter interaction reflects the high standards of Leicester City Football Club.
About the Role
You will be responsible for delivering an outstanding customer experience while driving ticket sales and supporting key Club initiatives.
Key responsibilities include:
- Managing inbound and outbound ticket sales for match tickets, Season Tickets, memberships, and other Club products
- Delivering exceptional customer service across phone, email, and in-person interactions
- Identifying opportunities to upsell and maximise revenue with every supporter interaction
- Supporting tele-sales campaigns and contributing to overall sales performance
- Handling customer enquiries and complaints professionally, ensuring timely resolution or escalation
- Assisting with ticketing schemes such as Cup, Away, and Direct Debit schemes
- Maintaining accurate records and completing administrative tasks to a high standard
- Supporting matchday operations and ticket fulfilment processes
- Representing the Club at external events when required
About You
We are looking for a confident and driven individual who thrives in a customer-facing environment and enjoys working as part of a high-performing team.
Essential Skills & Experience:
- Previous experience in a tele-sales or customer service environment
- Excellent communication skills, with the ability to engage and build rapport quickly
- Strong organisational skills and ability to multi-task in a fast-paced environment
- High level of professionalism, resilience, and attention to detail
- Confident using IT systems, including Microsoft Office
- Ability to work all matchdays, including evenings and weekends
- A proactive mindset with the ability to take ownership and work on your own initiative
Desirable:
- Interest in football or the sports industry
- Experience working in a ticketing environment
- Familiarity with systems such as SeatGeek or InSite (Fortress)
Why Join Us?
This is a fantastic opportunity to become part of a passionate and dedicated team at a Leicester City Football Club. You’ll gain valuable experience in ticketing operations, develop your sales and customer service skills, and play a vital role in enhancing the supporter experience.
Additional Information
Leicester City Football Club is committed to equality, diversity, and inclusion and welcomes applications from all backgrounds.
Apply Now
If you are ready to deliver exceptional service and be part of a dynamic team, we’d love to hear from you.
About The Club
Leicester City Football Club has a rich and proud history – we’re more than just a football club; we’re a community. Formed in 1884, we’ve achieved incredible milestones, including becoming Premier League champions in 2016 and winning the FA Cup in 2021.
Our commitment to the local community, fans, and world-class experiences extends beyond the pitch. With the opening of our new state-of-the-art training ground in 2021, we continue to invest in our growth and success. Our team at Leicester City is more than just colleagues – we invite you to join our Club and experience the exciting opportunities of a life in the football industry!
Benefits Package
Our people are the lifeblood of the Club, and we feel should be rewarded as such – we offer a competitive salary, pension scheme and life assurance for all permanent employees. You’ll enjoy free onsite parking, access to our subsidised staff restaurants and up to 33 days of annual leave (including bank holidays) amongst a host of other great employee benefits!
One City. One Club. One Leicester.
Leicester City Football Club believes that football is for all, and we are committed to Diversity and Inclusion, where valuing the individual is our highest priority. We are working to see equality across all areas of the Club and welcome applications from all areas of the community.
If you have any requirements in regard to the recruitment process, please let us know; we are happy to support your needs.
Next Steps
We’ll be reviewing applications as and when they are submitted and invite shortlisted candidates for interviews, so don’t wait – if you think this role sounds like the right fit, apply today! We’re excited to hear from you and can’t wait to see how you’ll help us reach new heights!
