Patient services team leader Work, Jobs in Castle Donington, Lec (with Salaries)

Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Management
- Customer service
- Patient care
- Employee assistance programme
- Sick pay
7d
Hospital and clinic manager
The A Clinic —Nottingham
- £28,136.20 - £50,000.00 a year
- Part-time
- Supervising experience
- Patient care
- Human resources
Quick apply
1d
Sterile Services Team Leader
Steris —Derby
- £26,969 a year
- Overtime
- IT
- Annual leave
Quick apply
Administration Team Leader (Radiology)
Nuffield Health —Derby
- Up to £30,750 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Export Specialist - NPWT ICO - Remote Role (m/f/x)*
Solventum —Loughborough
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
Senior Communications and Engagement Officer (NEPTS)
East Midlands Ambulance Service NHS Trust —Nottingham
- £39,959 - £48,117 a year
- Overtime
- Travel
- Organisational skills
- Employee assistance programme
11d
Area Manager - East Midlands & Anglia
The Hearing Care Partnership —Nottingham
- £59,000 a year
- Business development
- Annual leave
Night Team Leader
Godfrey Care —Burton-On-Trent
- £15.03 an hour
- Full-time
- English
- Driving
- In-person
- Paid training
- Referral programme
Quick apply
14d
Medication Safety Specialist
Sciensus —Burton-On-Trent
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Quick apply
Strengthening Families - 0-19 Health Visitor/School Nurse
Midlands Partnership University NHS Foundation Trust —Burton-On-Trent
- £39,959 - £48,117 a year
- Part-time
- Analysis skills
- Travel
- School
- Free parking
- Annual leave
4d
Support Worker
CareTech Group —Nottingham
- £12.72 an hour
- 12 hour shift
- IT
- Care plans
- Communication skills
- Employee assistance programme
- Referral programme
13d
Regional Security Manager - EMEA (m/f/x)*
Solventum —Loughborough
- Full-time
- Hybrid work
- PMP
- Military
- English
Quality Assurance Lead
Sciensus —Burton-On-Trent
- Annual leave
- Referral programme
Quick apply
Executive Assistant to the CEO
Personal Homecare Pharmacy —Leicester
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Milestone House Officer
Derby City Council —Derby
- £28,598 - £31,022 a year
- Full-time
Family Practitioner - Derby
Progressive Care Limited —Derby
- £12.71 - £13.95 an hour
- Full-time
- Mentoring
- In-person
- Communication skills
Quick apply
1d
Clinical Lead Deputy Manager - Complex Care
FIND. —Nottingham
- £70,000 - £80,000 a year
- Full-time
- Leadership
- Communication skills
Quick apply
Children's Residential Support Worker/Team Leader
I am Home Ltd —Leicester
- £25,396.80 - £32,500.00 a year
- Full-time
- Childcare
- Experience working with children
- Organisational skills
- Sick pay
Quick apply
Level 2 Teaching Assistant
Castleward Spencer Academy —Derby
- £23,418 - £24,961 a year
- Childcare
- Experience working with children
- Communication skills
Stores Senior Operator Grade 2 (Driving Duties)
Almac Group —Loughborough
- Full-time
- Driving
- Warehouse experience
- Communication skills
6d

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Customer Services Manager (18 Months FTC)

Mediq -
Castle Donington

Apply Now

Job details

Fixed term contract
£50,000 - £60,000 a year
7 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay

Qualifications

Management
Customer service
Patient care
Communication skills

Full job description

Customer Services Manager (18 Month Fixed Term Contract)

Mediq is the UK’s leading value-added distributor of medical products, providing healthcare professionals and institutions with essential supplies, expert knowledge, and tailored solutions to enhance patient care.

Mediq is an international healthcare company with leading market positions in 13 countries. Headquartered just outside Utrecht, the Netherlands, we employ more than 2,500 people, all dedicated to improving healthcare outcomes and making care more accessible and affordable. As a critical growth and investment market for the Mediq Group, Mediq UK plays a key role in the company’s long-term expansion strategy.

Due to continued growth, Mediq UK is now recruiting for a Customer Services Manager on a 18 month fixed term contract at our HQ in Castle Donington.

The UK Customer Services Manager will deliver a first-class service to our customers throughout the customer service process, utilising, enhancing, and developing the expertise of their team of Customer Service Managers and Advisors.

The role will involve direct line management of a team of Customer Services Managers across the UK, and close interaction with the wider customer services teams. In addition you will manage and continually improve the Customer Services experience for Mediq Healthcare UK Limited customers to ensure we deliver the right and the most efficient outcomes to healthcare in the UK by providing products, services and solutions.

There will be a requirement for travel to our Manchester site.

Salary - £50,000 - £60,000 plus Car Allowance

Key Responsibilities:

Leadership :

Provide training, leadership, and guidance to the Customer Service teams within the business to ensure high performance.
Lead, manage and monitor operational teams and processes whilst meeting compliance standards and expectations.
Lead, promote, and drive the department performance and customer experience.
Establish customer services policies and procedures fit for delivery against business objectives and values.

Performance:

Set clear KPI’s in agreement with the National Operations Director
Create, implement, and promote the SLA process to ensure compliance within teams and understanding by Customers.
Ensure the team meets its targets and goals, and drive change where needed to improve efficiency.
Set customer satisfaction targets and work with the team to meet and exceed targets consistently.
Monthly and ad-hoc reporting of agreed KPI’s to the National Operations Director.

Collaboration

Identify, build, and maintain positive internal and external stakeholder relationships.
Promote effective and collaborative cross-departmental work, and relationships within team.

Resource Management

Ensure the department is adequately staffed to deliver exceptional service to our customers through effective workforce planning.
On-boarding and training of new Customer Services Managers
Carry out effective performance reviews with team and ensure development opportunities maximised to retain key team members.
Develop the team by recognising and cultivating talent.

Standards

Set and maintain behavioural standards for team members, aligning with company guidelines.
Lead, Manage, and deliver exceptional Customer Service in line with Company strategy and values.

Training

Understand and provide training and coverage for all functions within the Customer Service Teams.
Stay updated and abreast of developments in the Customer Services field.

Innovation

Continue the growth of digital transformation and web applications.

What are we looking for?

We are looking for a strong leader with a proven track record in managing a fast paced Customer Services function.

Experience in managing teams in a fast-paced environment.
The ability to remain patient and calm during stressful situations.
The ability to work well under pressure whilst creating a positive working environment for your teams.
Strong administration and organisation skills
Strong people management skills with the ability to motivate and drive high performance.
Proficiency in customer service, call handling, and logistics planning.
The ability to handle customer escalations and deliver effective solutions.
A proactive mindset, with a willingness to suggest process improvements.
Technical knowledge and the ability to convey technical explanations to customers.
Excellent communication skills
Excellent knowledge and experience of working with digital Customer Services systems.
Desirable knowledge of the Customer Services Systems utilised within the core, Mediq UK and 365 healthcare areas of our business.

Benefits

25 days holiday plus bank holidays
Car Allowance
4x Life Assurance
Pension scheme
Sick Pay
Cycle to work scheme
Employee Assistance Programme

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Apply Now

Refine Your Search

patient services team leader jobs in castle donington, lec

Customer Services Manager (18 Months FTC)

Hospital and clinic manager

Sterile Services Team Leader

Administration Team Leader (Radiology)

Export Specialist - NPWT ICO - Remote Role (m/f/x)*

Senior Communications and Engagement Officer (NEPTS)

Area Manager - East Midlands & Anglia

Night Team Leader

Medication Safety Specialist

Strengthening Families - 0-19 Health Visitor/School Nurse

Support Worker

Regional Security Manager - EMEA (m/f/x)*

Quality Assurance Lead

Executive Assistant to the CEO

Milestone House Officer

Family Practitioner - Derby

Clinical Lead Deputy Manager - Complex Care

Children's Residential Support Worker/Team Leader

Level 2 Teaching Assistant

Stores Senior Operator Grade 2 (Driving Duties)

I want to receive the latest job alerts for patient services team leader in castle donington, lec

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