Head of customer service Work, Jobs in Castle Donington (with Salaries)

Head of Programme - Customer Projects
Rolls-Royce SMR —Derby
- £110,400 - £147,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Travel
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
Head of Service (Nottingham City Services)
Juno Women's Aid —Nottingham
- £39,755 a year
- Full-time
- Public speaking
- Organisational skills
16h
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
3d
Functions Manager
MORLEY HAYES at Morley, Derby —Ilkeston
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
8d
Operations Sort Agent
DHL —East Midlands Airport
- Part-time
- Communication skills
9d
Club DCFC Sales Administrator
Derby County Football Club —Derby
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
1d
SVP - Global Head of Claim Intake/FNOL
Gallagher Bassett —Meadows
- £161,500 - £315,000 a year
- Remote
- Data analysis skills
- Master's degree
- Analysis skills
14d
Business Development Manager
Pentagon Motor Group —Ilkeston
- £33,500 - £75,000 a year
- Microsoft Outlook
- Word processing
- Computer literacy
Quick apply
12d
General Sales Manager
Pentagon Motor Group —Derby
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
Quick apply
11d
International Trade Manager / Export Lead
True Lens Services —Leicester
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Management
- Administrative experience
- Health & wellbeing programme
- Life insurance
Quick apply
EVP - Domicile Management
Artex —Meadows
- Full-time
- Remote
- Microsoft Powerpoint
- Bachelor's degree
- Team management
- Flexible schedule
Service Manager
Pentagon Motor Group —Derby
- Customer service
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
8d
Maxus Sales Consultant
Pentagon Motor Group —Derby
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Head of New Part Introduction
Rolls-Royce SMR —Derby
- £85,600 - £113,800 a year
- Full-time
- Hybrid work
8d
Customer Manager
ASDA —Nottingham
- Weekend availability
- Customer service
- In-person
- Leadership
- Annual leave
- Employee assistance programme
8d
Head of Customer Strategy & Experience
Dunelm —Leicester
- Leadership
- Communication skills
11d
HR Administrator
EMCS —Beeston
- £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Recruiting
- Free parking
- Referral programme
Quick apply
8d

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head of customer service jobs near castle donington

Head of Programme - Customer Projects

Rolls-Royce SMR -
Derby

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Job details

Full-time
£110,400 - £147,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Technical project or programme management experience
Energy and utilities experience
Management
NEC contracts
Stakeholder liaison
Project management in energy and utilities industry
Project team management
Swedish
Risk management
Contracts
Czech
Multidisciplinary collaboration
Project progress tracking

Full job description

Head of Programme (Customer Projects)

Our mission is to deliver clean, affordable energy for all. Our Small Modular Reactor (SMR) provides a British solution to a global energy challenge, and we are uniquely positioned to become a global leader in low-carbon nuclear energy, delivering a technology that will power generations to come.

Our Customer Projects team sits at the centre of some of the most significant energy infrastructure programmes in Europe. Working across design, licensing, procurement and construction planning, the team enables successful project delivery while shaping the future deployment of Rolls-Royce SMR technology internationally.

In this context, we are looking for a Head of Programme (Customer Projects) to support our Project Directors in delivering major international customer programmes. Reporting to the Project Director and leading integrated, matrixed delivery teams, this is a pivotal role that will help establish and deliver multi-billion-pound nuclear infrastructure projects from development through to Final Investment Decision.

We'll need you to:

Leading integrated programmes across design, licensing, procurement, construction planning and early site works activities.
Coordinating multidisciplinary teams across engineering, operations, supply chain, safety, regulatory and customer organisations to maintain delivery momentum and critical path.
Driving programme governance, risk management, dependency management, reporting and performance against schedule, cost and quality targets.
Building trusted operational relationships with customers, suppliers and international stakeholders to ensure successful programme execution and readiness for Final Investment Decision.

As you can see, this is a high-profile leadership opportunity where you'll bring commercial acumen, delivery focus and the ability to unite diverse teams behind a common objective in a fast-moving international environment.

We're looking for:

A degree in a STEM discipline (or equivalent experience) and chartered status with a recognised professional body such as APM, or equivalent demonstrable expertise.
Experience delivering complex major infrastructure, energy or nuclear programmes, particularly during development, design, licensing or pre-construction phases.
We'll ask you about your experience leading large, integrated programmes involving multiple stakeholders, contractors, regulators and customers.
Strong commercial awareness, including contract delivery, change management, programme governance and NEC contracting experience.
Language skills, either Czech or Swedish, would be highly beneficial.

Location

This role can be based at any Rolls-Royce SMR location. We offer hybrid working, however reasonably frequent international travel will be required, particularly to support customer projects in the Czech Republic and Sweden, with travel expected for up to one week per month.

What's in it for me?

We anticipate paying a salary between £120,000 - £147,000 dependent on the experience, skills and knowledge you bring. Alongside a performance-related bonus, pension and flexible benefits package, you'll have the opportunity to play a leading role in delivering one of Europe's most ambitious clean energy programmes. You'll join a collaborative, innovative organisation committed to professional development, inclusion and long-term career growth.

Package includes:

Bonus – Performance‑related STIP target opportunity up to 25% and LTIP target opportunity of 30%
Benefits Allowance – £10,500 per annum
Pension – 12% employer and 6% employee contributions
Holidays – 28 days (+ public holidays) with the ability to buy or sell up to 5 days
Private Medical Insurance – BUPA single cover
Life Assurance – 6× pensionable pay
Home Office Support – £250 one‑off payment for new starters.

We anticipate a great deal of interest in these roles and you may be asked to provide further examples and evidence of your experience and skills to enable us to refine a shortlist. We anticipate that we shall conduct first round interviews in the third week of August.

Pay Range:

£110,400.00

£144,900.00

Why Join Us?

You’ll be joining a forward-thinking organisation that values transparency, fairness, and innovation. We offer:

A flexible, inclusive, and supportive working environment.
Opportunities for career growth in a rapidly scaling business.
A culture that values diversity, innovation, and continuous learning.

We are an equal opportunities employer and welcome applications from all backgrounds. Inclusivity is important to us, and as a Disability Confident organisation, we are committed to fair, supportive, and continually improving recruitment practices that ensure everyone has the opportunity to thrive.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you.

Also, if you are considering a career move or a sector-jump, please get in touch – we welcome applications from people with transferable skills.

Our Application Process

Due to the safety regulations within the nuclear industry, applicants will be required to participate in additional screening. These are:

Obtaining Baseline Personnel Security Standard (BPSS) clearance
Satisfactory completion of a Disclosure and Barring Service (DBS) check
Satisfactory completion of a basic financial probity check

#LI-CH1 #LI-Hybrid

Apply Now

Refine Your Search

head of customer service jobs in castle donington

Head of Programme - Customer Projects

Customer Service Coordinator

Head of Service (Nottingham City Services)

General Manager

Functions Manager

Operations Sort Agent

Club DCFC Sales Administrator

SVP - Global Head of Claim Intake/FNOL

Business Development Manager

General Sales Manager

Service Delivery Manager

Account Manager - Derby

International Trade Manager / Export Lead

EVP - Domicile Management

Service Manager

Maxus Sales Consultant

Head of New Part Introduction

Customer Manager

Head of Customer Strategy & Experience

HR Administrator

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